OneSignal vs Soul Machines comparison

Why PeerSpot?

The compared OneSignal and Soul Machines solutions aren't in the same category. OneSignal is ranked #8 in CRM , with an average rating of 8.5, and holds a 0.4% mindshare in the category. Soul Machines is ranked #100 in AWSM , with an average rating of 8.0, and holds a 0.2% mindshare. Additionally, 100% of OneSignal users are willing to recommend the solution, compared to 100% of Soul Machines users who would recommend it.

OneSignal

Read 10 OneSignal reviews

3,263 Views
1,370 Comparison Views

100% willing to recommend

Soul Machines

Read 1 Soul Machines review

1,723 Views
1,189 Comparison Views

100% willing to recommend

OneSignal

Soul Machines

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OneSignal and Soul Machines based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM.

To learn more, read our detailed CRM Report (Updated: September 2026).

Buyer's Guide

CRM

September 2026

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Helped 913,683 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OneSignal

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM (8th)

Soul Machines

Average Rating

8.0

Number of Reviews

Ranking in other categories

AWS Marketplace (100th)

Mindshare comparison

OneSignal and Soul Machines aren’t in the same category and serve different purposes. OneSignal is designed for CRM and holds a mindshare of 0.4%.
Soul Machines, on the other hand, focuses on AWS Marketplace, holds 0.2% mindshare, down 0.5% since last year.

CRM Mindshare Distribution
Product	Mindshare (%)
OneSignal	0.4%
Microsoft Dynamics CRM	2.8%
Salesforce Sales Cloud	2.4%
Other	94.4%

CRM

AWS Marketplace Mindshare Distribution
Product	Mindshare (%)
Soul Machines	0.2%
SettleMint DALP	0.4%
Arcus Cloud with single node	0.3%
Other	99.1%

AWS Marketplace

Featured Reviews

Lowawot Alice

Marketing Director at UPS

Targeted push campaigns have increased conversions and are driving more repeat customer purchases

OneSignal has positively impacted my organization by allowing us to reduce our cost of customer acquisition and increase our conversion rate from 40 to 65%. We have also increased our conversion rate to 30%. Additionally, OneSignal has allowed us to grow our number of subscribers organically, driving more website traffic and increasing sales engagement and campaigns from 50% to 65%. Since we are able to send more push notifications to our subscribers on their preferred device, we can reach out to them and they can see what we offer as services, enabling them to subscribe to our platform. This allows us to drive more website traffic, increase sales, enhance sales engagement, and drive more productivity. OneSignal offers the best features, including sending instant notifications without delay, providing all necessary features for testing, being highly cost-effective, handling huge volume efficiently, and providing great customer support.

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Youssef Jaafar

Senior Ai Engineer at a tech vendor with 51-200 employees

Digital avatars have increased face‑to‑face customer engagement for restaurant orders

The best features Soul Machines offers include the ability to detect human face expressions. I find the accuracy of facial expression detection quite good; it works well in real-world scenarios because when you smile, it smiles back, and when you frown, it just stops smiling. These are interesting features Soul Machines has. Soul Machines has positively impacted my organization by providing interesting technologies to work with, one of which is creating personal avatars or avatars that could be used anywhere, which I think of as digital AI agents. The positive outcome I see is more customer engagement because, unlike regular voice chatbots or chatbots, you have an agent to see and talk with, not only through the phone or chat but through video as well, so this increased customer engagement.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OneSignal has positively impacted my organization by increasing user engagement, increasing user retention, and increasing brand awareness by approximately 60 to 70 percent."

"OneSignal has been an all-around better platform for our needs."

"OneSignal has positively impacted my organization as it was the very first CRM messaging SaaS in our company, making it really easy to implement."

"Since we started using OneSignal, we have seen improvement in our organization, as we have been able to reduce the CAC by 40%, increase our conversion rate to 30%, maintain an average retention rate of our customers at 45.5%, and seen it being very cost-effective because it is affordable while increasing user engagement and our brand awareness."

"OneSignal is my main choice for push notifications because I believe it is the best option available."

"OneSignal has positively impacted my organization by allowing us to reduce our cost of customer acquisition and increase our conversion rate from 40 to 65%."

"OneSignal has positively impacted my organization with increased sales attributed to it, a higher number of monthly visitors, increased customer loyalty, and it keeps users coming back, supporting customer retention."

"OneSignal has positively impacted my organization as it has been very easy to use, even for our marketing department, and it has increased our engagement, user engagement, increased our user retention, and increased our brand awareness from 20 to 45%."

More OneSignal pros

"The positive outcome I see is more customer engagement because, unlike regular voice chatbots or chatbots, you have an agent to see and talk with, not only through the phone or chat but through video as well, so this increased customer engagement."

Cons

"I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare."

"OneSignal needs some improvements, such as scheduling to multiple mediums can be a bit difficult."

"Additionally, setting it up sometimes is a hassle, and more design choices for in-apps would be greatly appreciated."

"OneSignal can be improved by developing features faster per user requirement."

"OneSignal can be improved by addressing the expensive pricing of $309 per month for approximately 100,000 subscribers."

"From my experience, OneSignal's product marketing is not as powerful compared to much more well-known CRM messaging tools, so improvements can be made."

"I would appreciate more design choices for in-apps, and I also think that more analytics would be beneficial."

"OneSignal is somewhat expensive, especially when you have a lot of subscribers."

More OneSignal cons

"I haven't seen a return on investment since we used Soul Machines for a customer project, so we didn't have fewer employees needed whatsoever."

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Top Industries

By visitors reading reviews

Construction Company

36%

Comms Service Provider

13%

Financial Services Firm

Manufacturing Company

Construction Company

47%

Insurance Company

24%

Transportation Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	18

No data available

Questions from the Community

What is your experience regarding pricing and costs for OneSignal?

OneSignal is a very cost-effective and highly affordable tool.

See all answers

What needs improvement with OneSignal?

I am not certain how OneSignal can be improved, but recently there are so many good CRM systems and software in the field that I can name more than five of them that I have not even experienced. Th...

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What is your primary use case for OneSignal?

My main use case for OneSignal is in-app messaging and push notifications in our app.A specific example of how I use in-app messages or push notifications with OneSignal involves the Journey featur...

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What needs improvement with Soul Machines?

Soul Machines could be improved by enhancing its speech-to-text and text-to-speech services to make them more human-like.

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What is your primary use case for Soul Machines?

My main use case for Soul Machines is that users come in wanting to order a few items from the menu from that restaurant, and the Soul Machines persona simply reviews what items they want from the ...

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What advice do you have for others considering Soul Machines?

Regarding Soul Machines' AI capabilities, I think it is secure and its governance is also effective. I find Soul Machines to be reliable and accurate in terms of its AI capabilities regarding outpu...

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Compared 23% of the time

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Compared 10% of the time

Infor CloudSuite vs OneSignal

Compared 3% of the time

More OneSignal Competitors

No data available

Product Reports

Buyer's Guide

OneSignal

September 2026

Download OneSignal product report

Buyer's Guide

AWS Marketplace

August 2026

Download Soul Machines product report

Overview

OneSignal is a leading platform for customer engagement, empowering businesses to deliver personalized notifications, messages, and in-app experiences efficiently.

With its intuitive interface, OneSignal enhances communication by enabling businesses to connect with their audience through push notifications, email, SMS messaging, and in-app messages. It supports growth by helping businesses increase engagement, retention, and monetization. Trusted by numerous brands, OneSignal offers a scalable solution for marketers and developers aiming to boost customer interaction and satisfaction.

What are the key features of OneSignal?

Push Notifications: Deliver messages directly to users' devices, enhancing engagement with timely updates.
Email Campaigns: Easily manage email marketing efforts to nurture customer relationships.
SMS Messaging: Reach customers quickly and effectively through mobile text messaging.
In-App Messaging: Engage users within the application to drive interaction and retention.
Segmentation and Targeting: Personalize communication by segmenting audiences according to their behavior and preferences.

What benefits and ROI should users evaluate when considering OneSignal?

Increased Engagement: Boost customer interaction with tailored messaging strategies.
Improved Retention: Keep customers engaged and reduce churn with personalized communication.
Scalability: Accommodate growing business needs without compromising performance.
Ease of Integration: Simplify adoption with seamless integration capabilities.

OneSignal implementation thrives across industries such as e-commerce, media, and finance. E-commerce benefits from timely push notifications about sales and updates. Media companies leverage OneSignal to disseminate breaking news, while financial services use it for secure communication with clients. Each industry maximizes audience reach through tailored messaging.

OneSignal

Soul Machines offers advanced digital avatars powered by AI, enabling authentic human-like interactions for businesses seeking innovative customer engagement tools.

This technology creates avatars that simulate real human responses, leveraging neural networks to enhance communication between businesses and clients. The focus on hyper-personalized engagement helps organizations improve user satisfaction, fostering deeper connections with customers. It seamlessly integrates with existing systems, making it accessible and impactful in client interactions.

What are the essential features of Soul Machines?

Digital Avatars: Lifelike figures that mimic human interactions for smooth communication.
Behavioral Realism: Generates nuanced expressions, providing a more relatable user experience.
Emotional Recognition: Understands client emotions to tailor responses accurately.
Adaptive Learning: Continuously updates based on interactions, improving over time.

What benefits should users expect in their reviews?

Increased Engagement: Encourages more interactions with users through realistic avatars.
Higher Satisfaction: Personalized responses improve overall user satisfaction.
Efficient Support: Automation reduces wait times for customer service interactions.
Cost-Effectiveness: Streamlining customer service processes lowers operational costs.

Soul Machines' innovative avatar technology finds applications in sectors like healthcare, retail, and finance, where businesses aim to enhance customer interaction. In healthcare, avatars provide compassionate patient interactions, while in finance, they offer customer service support, ensuring seamless and efficient client engagement.

Find out what your peers are saying about Microsoft, Zoho, Salesforce and others in CRM. Updated: September 2026.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.