Product Designer at a tech services company with 1-10 employees
Real User
Top 5
May 31, 2026
For the product itself, I would say it's well-structured, but eventually, we didn't go for it because the engineering team suggested that we can use AI to automatically create such features. Even as a product designer, I was not too much engaged in that process anymore because they used an AI-generated message to send to the mail list, and the feature was also assisted. So that's why eventually we went with in-house solutions rather than adopting OneSignal. To be honest, our company would not consider using a third party for this feature anymore. But when it specifically comes to OneSignal, I would suggest adding some AI-assisted message generation features. I'm not sure if recently they have such features or not. The point is that we don't want to always stick with static messages sent to different users. We are expecting that sometimes, if you want to engage users more, the message sent to a specific user would be hooked up with the context of their history, their condition, their profile, and highly dynamic and optimized by their personal information. All these things can be assembled together, possibly assisted by AI, to make it even better and more vivid. Because I haven't found any special features from this platform, as there are other similar platforms online for such features. The gap from making it even better is what I just mentioned. Maybe we can have an AI-drafted message to adapt more to the user's specific case rather than a general message. I haven't found any AI-related features from this platform, but maybe I'm wrong and they added it recently; however, I didn't find it.
Data Analyst at United Home Health and Behavioral Services
Real User
Top 20
May 26, 2026
I would appreciate more design choices for in-apps, and I also think that more analytics would be beneficial. I think OneSignal should have in-built and easy-to-use segmentation. If OneSignal develops in-built and easy-to-use segmentation, I would rate it a 10 out of 10.
Project Manager at a tech vendor with 10,001+ employees
Real User
Top 20
Mar 24, 2026
OneSignal can be improved by making it easier to create more automations and flows.I wish it were easier to create more automations and flows, and I believe they should develop features a bit faster according to user requirements.
I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare.
OneSignal can be improved by addressing the expensive pricing of $309 per month for approximately 100,000 subscribers. SaaS platforms present concerns regarding data privacy and reliability with respect to data protection. I also wish it were easier to create more automation flows. An interactive dashboard is needed for improvements. I am uncertain whether OneSignal needs other improvements around analytics or reporting.
I wish to improve the mobile app, especially for those working remotely or on the go, making it better for them. There are also improvements needed in delivery ability and concerns about data storage. Scheduling to multiple mediums can be difficult. For instance, we have to do separate notifications for the app and website, which is time-consuming.
OneSignal is a leading platform for customer engagement, empowering businesses to deliver personalized notifications, messages, and in-app experiences efficiently.With its intuitive interface, OneSignal enhances communication by enabling businesses to connect with their audience through push notifications, email, SMS messaging, and in-app messages. It supports growth by helping businesses increase engagement, retention, and monetization. Trusted by numerous brands, OneSignal offers a scalable...
For the product itself, I would say it's well-structured, but eventually, we didn't go for it because the engineering team suggested that we can use AI to automatically create such features. Even as a product designer, I was not too much engaged in that process anymore because they used an AI-generated message to send to the mail list, and the feature was also assisted. So that's why eventually we went with in-house solutions rather than adopting OneSignal. To be honest, our company would not consider using a third party for this feature anymore. But when it specifically comes to OneSignal, I would suggest adding some AI-assisted message generation features. I'm not sure if recently they have such features or not. The point is that we don't want to always stick with static messages sent to different users. We are expecting that sometimes, if you want to engage users more, the message sent to a specific user would be hooked up with the context of their history, their condition, their profile, and highly dynamic and optimized by their personal information. All these things can be assembled together, possibly assisted by AI, to make it even better and more vivid. Because I haven't found any special features from this platform, as there are other similar platforms online for such features. The gap from making it even better is what I just mentioned. Maybe we can have an AI-drafted message to adapt more to the user's specific case rather than a general message. I haven't found any AI-related features from this platform, but maybe I'm wrong and they added it recently; however, I didn't find it.
I would appreciate a faster and easier way to create more automations and flows.
I would appreciate more design choices for in-apps, and I also think that more analytics would be beneficial. I think OneSignal should have in-built and easy-to-use segmentation. If OneSignal develops in-built and easy-to-use segmentation, I would rate it a 10 out of 10.
OneSignal can be improved by making it easier to create more automations and flows.I wish it were easier to create more automations and flows, and I believe they should develop features a bit faster according to user requirements.
I am not certain how OneSignal works for SMS messaging as I have not yet tried it, and I would not necessarily recommend it for in-apps especially if they are very rare.
OneSignal can be improved by addressing the expensive pricing of $309 per month for approximately 100,000 subscribers. SaaS platforms present concerns regarding data privacy and reliability with respect to data protection. I also wish it were easier to create more automation flows. An interactive dashboard is needed for improvements. I am uncertain whether OneSignal needs other improvements around analytics or reporting.
I wish to improve the mobile app, especially for those working remotely or on the go, making it better for them. There are also improvements needed in delivery ability and concerns about data storage. Scheduling to multiple mediums can be difficult. For instance, we have to do separate notifications for the app and website, which is time-consuming.