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OmniPeek vs ServiceNow Cloud Observability comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OmniPeek
Ranking in Application Performance Monitoring (APM) and Observability
43rd
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
7
Ranking in other categories
Network Monitoring Software (47th)
ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
41st
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OmniPeek is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Vinal-Patel - PeerSpot reviewer
Real-time analytics and alerts improve application performance and network operations
OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless. Its real-time analytics, integrated with LiveNX ( /products/liveaction-livenx-reviews ), allow me to monitor business-critical applications and set up alerts for application performance issues. This centralized dashboard and alert system is highly valuable for maintaining network operations.
VinayKumar16 - PeerSpot reviewer
Provides ease of use in areas like analytics and reporting
The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of OmniPeek was the ability it gave us to see the connection procedure."
"The most valuable feature is OmniPeek is user-friendly."
"I believe the most crucial feature of OmniPeek search is the ability to sniff packets based on channel switching."
"The most valuable features are the voice bot, which checks the quality of service for voice, and the expert view that gives me insight on what and where to troubleshoot."
"OmniPeek's ability to convert application visibility into flow helps me quickly understand application performance over LAN, WAN, or wireless."
"The most valuable feature of OmniPeek is the ability to assign custom color codes to the different packets easily."
"It's a solid piece of software. It's stable."
"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."
"The UI is very intuitive."
"To a certain extent, it is possible to save on the costs of the product."
"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."
 

Cons

"I would like to see the saving feature improved. We have had issues if you do not save your progress then you have to start from the beginning."
"The solution's automation has room for improvement."
"I would like to see the tool work in an open environment the same as how it does in a closed environment."
"I don't see a clear roadmap in the future for improving this software."
"Making it more clear on how to configure the filters, or really automating them, would be an improvement."
"I am not using OmniPeek for automation, we only do manual testing. Automation testing is tedious to do. The automation should be more user-friendly. I have exposed some APIs but the usage is not user-friendly."
"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."
"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."
"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."
"The dashboard and graphics must be improved."
 

Pricing and Cost Advice

"We have only purchased the add-on once and have not paid for any subsequent versions as it was too costly for us."
"There are different types of licenses available."
"The pricing for this solution could be improved, as it is a very expensive product."
"The product is expensive. I rate the tool's pricing model an eight out of ten."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
10%
Comms Service Provider
9%
Government
8%
Financial Services Firm
21%
Computer Software Company
13%
Manufacturing Company
12%
Retailer
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with OmniPeek?
Centralized management of configurations needs improvement. Managing configurations for multiple sites individually is time-consuming; I should be able to push changes from a centralized portal. Ad...
What is your primary use case for OmniPeek?
I use OmniPeek ( /products/omnipeek-reviews ) for several use cases. Firstly, I use it for application performance, especially during acquisitions within my company, where applications are hosted a...
What advice do you have for others considering OmniPeek?
I recommend OmniPeek, especially if integrating with LiveNX for improved performance and security analytics. I would rate OmniPeek as an eight out of ten.
What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
 

Also Known As

Savvius OmniPeek
LightStep
 

Overview

 

Sample Customers

Apcon, Aruba Networks, Avaya Inc., Cisco Systems, Ekahau, Gigamon Systems, HP, IBM, IXIA, Meru Networks, Napatech, NextComputing, Procera Networks, Qualcomm Atheros, Ralink Technology Corporation, Telchemy
InVision, Twilio, Lyft, Yext, DigitalOcean,
Find out what your peers are saying about OmniPeek vs. ServiceNow Cloud Observability and other solutions. Updated: June 2025.
857,585 professionals have used our research since 2012.