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Office 365 vs TeamViewer Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Organizations benefited from Office 365 with cost savings, productivity enhancements, flexibility, integration, improved security, and valuable Microsoft support.
Sentiment score
6.9
TeamViewer Business saves time and money for small companies by reducing travel, despite occasional macOS host challenges.
 

Customer Service

Sentiment score
4.2
Office 365 customer service is highly rated for responsiveness, but some users prefer internal IT or community resources.
Sentiment score
7.4
TeamViewer Business's support is prompt and professional, with users appreciating the knowledgeable staff and effective issue resolution.
 

Scalability Issues

Sentiment score
7.8
Office 365 efficiently scales to accommodate organizational growth, handling thousands of users with high adaptability and licensing flexibility.
Sentiment score
7.4
TeamViewer Business offers effective scalability for diverse needs, though some challenges exist in complex, larger company environments.
 

Stability Issues

Sentiment score
7.4
Users find Office 365 reliable, appreciating improvements and support, despite minor issues with Excel macros and Teams connectivity.
Sentiment score
8.0
TeamViewer Business is reliable and stable, with minimal issues and quick resolution of rare downtimes, earning high user ratings.
 

Room For Improvement

Office 365 faces challenges with platform compatibility, performance, costs, integration, and requires enhancements in user-friendliness and documentation.
TeamViewer Business users seek better Linux integration, session management, interoperability, mobile features, and account systems, with pricing improvements.
 

Setup Cost

Office 365 provides scalable licensing plans offering good value and flexible pricing, although setup can be complex for larger enterprises.
Enterprise users find TeamViewer Business pricing competitive yet high, with flexible licensing but need careful connection management to avoid extra costs.
 

Valuable Features

Office 365 enhances productivity with strong integration, collaboration tools, AI features, scalability, cloud storage, and comprehensive app support.
TeamViewer Business offers cross-platform remote access, file sharing, rapid connectivity, and enhanced security with user-friendly, multi-device support.
 

Categories and Ranking

Office 365
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
143
Ranking in other categories
Content Collaboration Platforms (2nd)
TeamViewer Business
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
87
Ranking in other categories
Virtual Meetings (6th), Remote Access (3rd)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Office 365 is designed for Content Collaboration Platforms and holds a mindshare of 7.5%, up 6.1% compared to last year.
TeamViewer Business, on the other hand, focuses on Remote Access, holds 10.8% mindshare, down 13.6% since last year.
Content Collaboration Platforms
Remote Access
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
Heiko Humpert - PeerSpot reviewer
Allows an ease of access to various systems and has a straightforward setup process
The product allows easy access to any system in case of any issues We cannot see the number of monitors working on the system simultaneously. It becomes complicated to switch from one monitor to another for different windows. The product's stability depends on the network's stability in our…
report
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865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
17%
Government
7%
Manufacturing Company
7%
Performing Arts
7%
Computer Software Company
12%
Manufacturing Company
10%
Comms Service Provider
6%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
For pricing, I think it's fairly priced, I would rate it 8.
What needs improvement with Office 365?
The areas of Office 365 that have room for improvement are what should be better in this solution.
What is your primary use case for Office 365?
A typical use case for Office 365 is how I primarily use this solution.
Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By far, one of its best features is the remote access it provides. I can control som...
What do you like most about TeamViewer?
It is easy to use and has a pretty good UI.
What is your experience regarding pricing and costs for TeamViewer?
The tool's price is a problem because TeamViewer wants users to sign up, and I feel most of the products want their users to do the same. TeamViewer is very pricey. You have to sign up for a yearly...
 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
No data available
 

Overview

 

Sample Customers

Me & the Bees Lemonade
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Office 365 vs. TeamViewer Business and other solutions. Updated: March 2020.
865,384 professionals have used our research since 2012.