We performed a comparison between Odoo and Siebel CRM based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It allows us to organize and improve portfolio management."
"The most valuable feature of Odoo is the fingerprint feature."
"The product is stable...The product is scalable."
"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."
"Odoo is flexible and serves us quite well. Its interface has improved."
"We like how the solution is integrated."
"The scalability is very good. There are over 100+ end users in our company."
"It is a stable platform."
"Siebel CRM is the number one CRM product in the world."
"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"Due to the many features that are built in from a CRM perspective, it is the best product we have."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The flexibility is very good."
"The solution's order management pack is quite fantastic."
"The solution should improve its performance."
"The customization and technical support are not great."
"Odoo can invest in improvements, considering areas like AI and ML, where there are shortcomings."
"The reporting and the interface could definitely be better."
"The tool needs to improve its scalability."
"There is room for improvement in Odoo, especially in enhancing its reporting capabilities."
"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."
"Odoo could be better integrated with our warehouse management system."
"The documentation needs to be improved."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"Siebel CRM should improve its UI. Because it's all about the customer experience and how the customer experiences it, the internal customer is more important for CRM than the people handling the company. So, you get frustrated if you don't have a very good user interface and user experience."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
Odoo is ranked 11th in CRM with 31 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Odoo is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and monday.com, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Odoo vs. Siebel CRM report.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
