Odoo vs Siebel CRM comparison

Odoo and Oracle are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 7.8, while Oracle is ranked #9 with an average rating of 7.7. Odoo holds a 4.5% mindshare in CRM, compared to Oracle’s 5.2% mindshare. Additionally, 96% of Odoo users are willing to recommend the solution, compared to 88% of Oracle users who would recommend it.

Odoo

Read 34 Odoo reviews

3,299 Views
1,485 Comparison Views

96% willing to recommend

Siebel CRM

Read 20 Siebel CRM reviews

2,337 Views
2,244 Comparison Views

88% willing to recommend

Odoo

Siebel CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Odoo compete in the CRM and enterprise application market. Odoo has the upper hand due to its flexibility and comprehensive features.

Features: Siebel CRM provides robust data management, a comprehensive analytics suite, and industry-specific solutions for large organizations. Odoo offers a wide range of integrated applications with a modular design, providing flexibility and scalability. It supports a vast array of industries due to its adaptable nature.

Room for Improvement: Siebel CRM could improve its deployment complexity and costs for smaller businesses. Navigation and user-friendliness might also be areas needing enhancement. In contrast, Odoo could enhance its customer service options and further simplify some of its interfaces. It could also expand its selection of advanced analytics tools.

Ease of Deployment and Customer Service: Siebel CRM's on-premise deployment demands significant IT resources, with a focus on dedicated customer support for complex implementations. Odoo, primarily cloud-based, offers simpler deployment and community-based support, with an optional paid service for dedicated assistance.

Pricing and ROI: Siebel CRM requires higher initial setup costs, promising high ROI for large enterprises through custom solutions. Odoo provides a cost-effective setup, especially for SMBs, with faster ROI through flexible subscription pricing and modular expansions, offering substantial value for those seeking quick returns.

To learn more, read our detailed Odoo vs. Siebel CRM Report (Updated: July 2025).

Buyer's Guide

Odoo vs. Siebel CRM

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (9th)

Siebel CRM

Ranking in CRM

9th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of August 2025, in the CRM category, the mindshare of Odoo is 4.5%, up from 3.0% compared to the previous year. The mindshare of Siebel CRM is 5.2%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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ShirazShah

CRM Specialist at Allied Bank Limited

Integration capabilities facilitate efficient data management and enhance customer service, but the analytics requires improvement

The analytics capabilities in Siebel CRM have presented numerous challenges. Due to these challenges, we had to integrate Microsoft Power BI. The CRM analytics was not sufficient for our needs, given that we have four million customers and a thousand products. We are currently focusing on the upgrade and discussing with Oracle. If there have been improvements in the analytics side over the past few years, we are open to evaluating them. Currently, all analytics are being done on Power BI. The data is exported to our data lake, and Power BI is being used for all reporting and analytics. Even our customer 360, which is the core of any CRM, has Power BI widgets built-in through iframe because we could not accomplish this through Siebel CRM. The analytics component has been the main pain point for our organization, particularly due to processing time and performance with our large customer base.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"The scalability is very good. There are over 100+ end users in our company."

"The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."

"All modules in Odoo are integrated together, providing seamless transitions across various functionalities."

"Odoo operates on a subscription-based model, ensuring access to the most up-to-date version at all times."

"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."

More Odoo pros

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"The solution's order management pack is quite fantastic."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"It is easier to communicate with local companies within a large organization using Siebel CRM."

"Siebel CRM is the number one CRM product in the world."

"The flexibility is very good."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

More Siebel CRM pros

Cons

"Odoo could be better integrated with our warehouse management system."

"The user interface is not the best."

"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."

"They could thoroughly study the market dynamics of different regions and connecting areas."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"Odoo could improve its newsletters and social media campaign features, which currently feel a bit weak."

"Odoo's documentation needs improvement, as there are areas that are not well-documented."

"Odoo has room for improvement in industry-specific features."

More Odoo cons

"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

"Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier."

"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The tool took a lot of time to deploy."

More Siebel CRM cons

Pricing and Cost Advice

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"I would rate this product on pricing as a six. If it is a SaaS solution, it is fixed. It is reasonably expensive."

"On a scale from one to ten, where one means high price, and ten means low price, I rate Odoo's pricing a five or six out of ten."

"They offer three packages – free, standard, and custom."

"Odoo is cheap compared to competitors."

"Currently, we pay around 5000-6,000 USD per month, though I am not sure. We have to pay additionally for maintenance and support."

"The price of the solution depends on the use case. However, it can be expensive and we are paying annually."

"Odoo is an open-source tool. I don't have to pay for it."

More Odoo pricing and cost advice

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

"Its licensing is yearly."

"The product is expensive."

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Computer Software Company

12%

Financial Services Firm

12%

Government

11%

Manufacturing Company

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

See all answers

What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

See all answers

What needs improvement with Odoo?

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

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Compared 18% of the time

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Compared 18% of the time

SAP S/4HANA vs Odoo

Compared 15% of the time

Bitrix24 vs Odoo

Compared 6% of the time

Microsoft Dynamics 365 Business Central vs Odoo

Compared 4% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 24% of the time

Oracle CRM vs Siebel CRM

Compared 19% of the time

SAP CRM vs Siebel CRM

Compared 16% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 9% of the time

Oracle CX Sales vs Siebel CRM

Compared 8% of the time

More Siebel CRM Competitors

Product Reports

Buyer's Guide

Odoo

August 2025

Download Odoo product report

Buyer's Guide

Siebel CRM

July 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Information Not Available

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Odoo vs. Siebel CRM

July 2025

Free Report: Odoo vs. Siebel CRM

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