Odoo vs Siebel CRM comparison

Odoo and Oracle are both solutions in the CRM category. Odoo is ranked #7 with an average rating of 7.9, while Oracle is ranked #8 with an average rating of 8.2. Odoo holds a 4.8% mindshare in CRM, compared to Oracle’s 6.3% mindshare. Additionally, 97% of Odoo users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Odoo

Read 35 Odoo reviews

1,230 Views
989 Comparison Views

97% willing to recommend

Siebel CRM

Read 18 Siebel CRM reviews

2,567 Views
2,069 Comparison Views

87% willing to recommend

Odoo

Siebel CRM

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Executive SummaryUpdated on Dec 19, 2024

Siebel CRM and Odoo compete in the CRM and enterprise application market. Odoo has the upper hand due to its flexibility and comprehensive features.

Features: Siebel CRM provides robust data management, a comprehensive analytics suite, and industry-specific solutions for large organizations. Odoo offers a wide range of integrated applications with a modular design, providing flexibility and scalability. It supports a vast array of industries due to its adaptable nature.

Room for Improvement: Siebel CRM could improve its deployment complexity and costs for smaller businesses. Navigation and user-friendliness might also be areas needing enhancement. In contrast, Odoo could enhance its customer service options and further simplify some of its interfaces. It could also expand its selection of advanced analytics tools.

Ease of Deployment and Customer Service: Siebel CRM's on-premise deployment demands significant IT resources, with a focus on dedicated customer support for complex implementations. Odoo, primarily cloud-based, offers simpler deployment and community-based support, with an optional paid service for dedicated assistance.

Pricing and ROI: Siebel CRM requires higher initial setup costs, promising high ROI for large enterprises through custom solutions. Odoo provides a cost-effective setup, especially for SMBs, with faster ROI through flexible subscription pricing and modular expansions, offering substantial value for those seeking quick returns.

To learn more, read our detailed Odoo vs. Siebel CRM Report (Updated: April 2025).

Buyer's Guide

Odoo vs. Siebel CRM

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Odoo

Ranking in CRM

7th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

ERP (10th)

Siebel CRM

Ranking in CRM

8th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Local Government CRM (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Odoo is 4.8%, up from 2.3% compared to the previous year. The mindshare of Siebel CRM is 6.3%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

ThomasPetrou

Consultant at Mazi4u

Integration across functionalities has streamlined business operations and improved cost efficiency

Odoo's documentation needs improvement, as there are areas that are not well-documented. Additionally, some underlying technologies need refactoring to more modern structures. Although it's not immediately necessary since the system works, changes to the architecture would be beneficial. From the transition from version 17 to 18, it appears they are aware and have begun addressing some of these concerns.

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KalpanaSingh

Senior Manager at Credit Suisse

Customizable and flexible but user experience needs enhancement

Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."

"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."

"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."

"The most advantageous aspect is that with minimal customization, a company can be automated within a span of two to three months."

"The solution is easy to use."

"The most valuable feature of Odoo is its payroll localization."

"It's convenient that we have an all-in-one holistic solution."

"The product is stable...The product is scalable."

More Odoo pros

"Due to the many features that are built in from a CRM perspective, it is the best product we have."

"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."

"It is quite robust and flexible. You can develop almost anything you want. You go into the tools, and you can do anything you want."

"The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes."

"The flexibility is very good."

"Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system."

"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals."

"Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing complex client requirements. For instance, we successfully implemented a module for email responses, a feature that was not readily available or as robust as other CRM tools. Additionally, Siebel's open UI module allowed us to customize the user interface for one of our clients completely. This customization proved to be a major selling point for our company."

More Siebel CRM pros

Cons

"For the drawbacks, we would need specialized people to work on Odoo."

"I'm uncertain because each year they release a new version with improvements. However, one area that needs significant enhancement is the website, particularly the modern core website. While there's an approach similar to WordPress, it is quite basic at the moment. Besides that, particularly with the POS solutions, we identified potential security issues. This is due to the storage of information on cookies or similar sessions. In cases of Internet-related issues, there's a vulnerability where data might be compromised. The system uses temporary storage until the internet connection is restored, and then it pushes the data to the server or database. This poses a risk, especially in point-of-sale systems, where there could be vulnerabilities for data modification or alteration by unauthorized individuals."

"The customization and technical support are not great."

"There is room for improvement in Odoo's technical support."

"Odoo lacks a complete dashboard, and the reports are basic. The reporting could be improved by adding some graphics."

"There is a lack of resources for specialized Odoo professionals."

"The authorization management needs to be improved."

"Odoo’s asset management, supply chain, and advanced manufacturing should be improved."

More Odoo cons

"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."

"The solution itself is very heavy."

"Currently, Siebel CRM is not helping the agent provide faster feedback to the customer."

"The documentation needs to be improved."

"The user interface, mobile application, and support could be improved."

"However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities."

"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."

"It is difficult to set up."

More Siebel CRM cons

Pricing and Cost Advice

"It is very affordable for any type of business. And this is one of the main advantages of Odoo. Small businesses can subscribe and this is a very good feature."

"The pricing is quite affordable, especially when compared to other products, making it a cost-effective choice."

"It's expensive, but it has lots of tools available for running the business."

"There is a need to pay towards the licensing costs attached to the solution. It is not an expensive solution, especially in my country."

"The cost is expensive but cheaper than some other competitors."

"Odoo is an open-source tool. I don't have to pay for it."

"Odoo is cheap compared to competitors."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Odoo's pricing a six out of ten."

More Odoo pricing and cost advice

"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."

"The product is expensive."

"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."

"Its licensing is yearly."

"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Manufacturing Company

12%

Comms Service Provider

Educational Organization

Government

15%

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Odoo?

The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email ...

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What is your experience regarding pricing and costs for Odoo?

The pricing for Odoo is affordable, with the solution being significantly cheaper than its competitors like SAP, Microsoft, and Oracle, while offering a comparable range of services. Thus, in terms...

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What needs improvement with Odoo?

See all answers

What do you like most about Siebel Sales?

Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...

See all answers

What is your experience regarding pricing and costs for Siebel Sales?

I do not have any information on pricing, setup cost, or licensing.

See all answers

What needs improvement with Siebel Sales?

See all answers

Comparisons

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Compared 20% of the time

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Compared 18% of the time

SAP S/4HANA vs Odoo

Compared 17% of the time

Bitrix24 vs Odoo

Compared 7% of the time

SAP ERP vs Odoo

Compared 5% of the time

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Microsoft Dynamics CRM vs Siebel CRM

Compared 27% of the time

SAP CRM vs Siebel CRM

Compared 18% of the time

Oracle CRM vs Siebel CRM

Compared 17% of the time

Oracle CX Sales vs Siebel CRM

Compared 10% of the time

Salesforce Sales Cloud vs Siebel CRM

Compared 6% of the time

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Product Reports

Buyer's Guide

Odoo

April 2025

Download Odoo product report

Buyer's Guide

Siebel CRM

April 2025

Download Siebel CRM product report

Also Known As

No data available

Siebel Sales

Overview

Odoo is a suite of open source business apps that cover all your company needs: CRM, eCommerce, accounting, inventory, point of sale, project management, etc. Odoo's unique value proposition is to be at the same time very easy to use and fully integrated.

Odoo

Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities.

Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization.

Oracle

Sample Customers

Information Not Available

Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB

Buyer's Guide

Odoo vs. Siebel CRM

April 2025

Free Report: Odoo vs. Siebel CRM

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