We performed a comparison between Odoo and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's convenient that we have an all-in-one holistic solution."
"Being open source, it is more affordable compared to alternatives like Oracle or SAP, and I appreciate how easy it is to customize with the available sources."
"The versatility of Odoo is one of its most valuable features for business productivity. It offers modules for purchase, inventory, manufacturing, sales, help desk, timesheets, point of sale, email marketing, and more, which can greatly benefit businesses."
"Odoo's setup phase is easy."
"With Odoo, being open source is advantageous because we have access to the source code for whatever we develop. This gives us the flexibility to make additions, deletions, or modifications according to our needs without any restrictions. There are no predefined formats that limit our customization options."
"I like the helpdesk module, and I like the simplicity of integration among their modules. All the modules are very well integrated, and you can move among the modules in an easy way."
"Odoo is user-friendly. It's the first solution we tried, so we find it easy to use."
"We find manufacturing and stock quite useful, as well as the CRM to be the most valuable features."
"The most valuable features are the reporting and the custom codes."
"It is an open the platform with API integration with other systems. Salesforce, it is not a software. It is very famous and available. When you are creating leads, generating leads, opportunities, it is wonderful in the reports as well. Dashboards are amazing."
"Salesforce Sales Cloud is a stable solution."
"The most valuable features of Salesforce Sales Cloud are code hub management and sale opportunity management."
"Suitable for all sizes of organizations."
"The scalability is good."
"It is a very stable solution."
"I like that Salesforce is ERP agnostic. In the past and at different companies, I have implemented new or replacement ERPs. It's best in class. I like that it's a SaaS. I like that it can work on any device—any Windows, Android, or Apple device."
"It's too early to make a definitive statement about Odoo as we are currently in the implementation stages. Once the implementation is complete and the system is up and running, we'll be able to provide feedback on its effectiveness and suitability for our needs. The implementation is very straightforward, and the system is easy to operate, similar to working with a spreadsheet. If there's one thing that could significantly enhance the system, it would be incorporating more AI capabilities."
"Odoo's automation and workflow design tools could be better. It has some limitations compared to other ERP solutions like SAP. You should have the option to design workflows in order using BPM diagrams and tools that make it more versatile in terms of adapting to any workflow through low code."
"The reporting and the interface could definitely be better."
"Odoo does not provide integration with other third-party apps like Shopify."
"There are features that cannot be opened in the community edition and from a user perspective."
"The solution's reporting could be improved."
"Odoo could be better integrated with our warehouse management system."
"The tool needs to improve its scalability."
"The solution is secure. However, they could always improve on security."
"I need to do a lot of customization to implement an ERP solution for an energy and utilities client versus a BFS client. Salesforce should look at the common customizations each client wants and see how much of that can be standardized into industry-specific specific solutions. That would speed up implementation, so we don't need to go through the same steps a hundred times. Salesforce could do it once and put it out for the rest of the clients to use it."
"I would love Salesforce to keep on committing and building out what they call flows. It's their point-and-click version of coding. You don't have to be a coder to create essentially what a developer would have to normally, which is a great feature, but it could still be improved upon."
"The solution can be difficult to understand for customers of Salesforce."
"The scalability could improve by a small amount."
"The high price of the product is an area of concern where improvements are required."
"The deployment of data from the development environment to production is also a weaker point because their solution is not powerful."
"Amount of storage provided is limited."
Odoo is ranked 11th in CRM with 31 reviews while Salesforce Sales Cloud is ranked 3rd in CRM with 99 reviews. Odoo is rated 8.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Odoo writes "Offers everything we need in one system, has well-integrated modules, and is priced well". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Odoo is most compared with SAP S/4HANA, Microsoft Dynamics 365 Business Central, SAP ERP, Epicor ERP and monday.com, whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement. See our Odoo vs. Salesforce Sales Cloud report.
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