We performed a comparison between Nutanix Cloud Manager (NCM) and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two Cloud Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Nutanix Cloud Manager is a lot easier to set up compared to other products."
"Moreover, the deployment process was so easy and smooth that post rack and stack and management IP configuration, it just took less than 2 days to configure the cluster of 40 nodes, upgrade the firmware, create file service and VM space and integrate with our infrastructure."
"The solution has automated reports and workflows. You can configure it to automatically send out reports to the business units responsible for managing cloud costs, so you don't need to log into the tool to get information. Cost Governance's user interface and dashboards are beautiful. The customers love it because it's easy to use. They can run it and get a report an hour later to immediately see the savings."
"I really like the Nutanix Marketplace a lot. We publish standard workloads there and that, in combination with the Projects, allows for self-service, which is the most powerful feature of Calm."
"The capacity planning, forecasting, and Runways are worth their weight in gold. NCM has saved us time in IT, and that's money."
"NCM gives us greater insight into our infrastructure because we have more reporting and alert capabilities. We can get a breakdown of VM efficiency and determine which ones are over-provisioned, constrained, or using up too many resources in an instance."
"The 1-Click Centralized Upgrades are really nice. When you go in and want to upgrade your Cluster, you just click a button and everything will upgrade. You don't have to go to each individual server to do the upgrades."
"It has allowed us to easily manage multiple clusters in multiple locations through Prism. We have multiple sites that we use to manage and run VMware at which could be a bit cumbersome with Vsphere. Since we made the migration to Nutanix we now only have active servers at three locations, and we can manage them through Prism Central with ease."
"It helps streamline management and processes."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The way this solution has helped us is that it improved our communication."
"Has service mapping, impact management, metric intelligence and health of analytics."
"ServiceNow IT Operations Management is a stable product."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"I think NCM's guest tools have some room for improvement. It's a minor pain point getting those installed and getting the virtual machines to recognize them. I know there are changes coming in the near future, but as it stands today, they could be improved."
"I think the Prism Center needs to include more functions. I know that they're including the Nutanix Era, which is the database management and disaster recovery tool. I think that Era should include everything on a single tool where you can manage everything you need inside your organization."
"The pricing of the solution is an area of concern that needs improvement."
"When we tried to migrate an application from the old cluster, we couldn't run it on Nutanix’s native hypervisor."
"Compatibility with multiple clouds and a single control would help us. We are also getting onto GCP, and there is limited compatibility with GCP in the areas we need. We are using GCP primarily for data analytics."
"We'd like the demos to be longer - maybe two to three months. Some clients need much more time for a POC."
"One suggestion is for the Nutanix Cloud Manager (NCM) Prism Pro element to have a built-in support feature that allows you to simply click a button to get support from Nutanix whenever a new alert comes in, rather than needing to call support to ask about the new alert you received."
"There are some cases when there are multiple alerts for the same issue. For example, if I forget to put it in hosting maintenance mode, then I start getting multiple, duplicate alerts for the same host, which we don't want. If I have already received an alert, I don't want another alert. So, there are sometimes false positive alerts because of update activity where we forgot to put it in maintenance mode, then we get multiple alerts or emails."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The security policies could be increased."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"If you are new to using the solution, you will find the setup complex."
"There are not enough apps in the app store to expand functionality. There should be more made available."
More ServiceNow IT Operations Management Pricing and Cost Advice →
Nutanix Cloud Manager (NCM) is ranked 3rd in Cloud Management with 72 reviews while ServiceNow IT Operations Management is ranked 9th in Cloud Management with 34 reviews. Nutanix Cloud Manager (NCM) is rated 8.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nutanix Cloud Manager (NCM) writes "An intuitive and easy-to-learn product that saves cost and time". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nutanix Cloud Manager (NCM) is most compared with vCloud Director, Morpheus, Nutanix Cloud Infrastructure (NCI), VMware Aria Operations and OpenNebula, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nutanix Cloud Manager (NCM) vs. ServiceNow IT Operations Management report.
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