NinjaOne vs xMatters comparison

NinjaOne and Everbridge are both solutions in the IT Alerting and Incident Management category. NinjaOne is ranked #10 with an average rating of 7.7, while Everbridge is ranked #9. NinjaOne holds a 1.6% mindshare in IMS, compared to Everbridge’s 6.1% mindshare. Additionally, 94% of NinjaOne users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

NinjaOne

Read 18 NinjaOne reviews

68 Views
34 Comparison Views

94% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

NinjaOne

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and NinjaOne compete in the incident management and remote monitoring sector. xMatters has an edge in integration and customer support, while NinjaOne offers affordability and comprehensive monitoring.

Features: xMatters integrates well with ServiceNow, provides automated paging systems, and offers easy schedule management. NinjaOne excels in remote access, offers automated device management, and supports third-party integrations.

Room for Improvement: xMatters requires better reporting capabilities and more flexible integrations for non-Java developers. NinjaOne needs a more user-friendly dashboard, improved reporting, and better mobile device management.

Ease of Deployment and Customer Service: Both xMatters and NinjaOne support diverse cloud environments. xMatters is praised for quick and knowledgeable customer support, while NinjaOne's support, although effective, may take longer for complex issues.

Pricing and ROI: xMatters operates on a per-user license model and improves ROI by reducing incident resolution times. NinjaOne offers device-specific pricing, making it more affordable for small businesses and educational sectors, providing good value for comprehensive tools.

To learn more, read our detailed NinjaOne vs. xMatters Report (Updated: April 2025).

Buyer's Guide

NinjaOne vs. xMatters

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the IT Alerting and Incident Management category, the mindshare of NinjaOne is 1.6%, up from 0.1% compared to the previous year. The mindshare of xMatters is 6.1%, down from 9.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"The most important aspect of this tool is the security it provides our company."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The software's automation tools have solved critical deployment problems for small businesses."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

More NinjaOne pros

"For us, their biggest feature is event alerting and the retention of those events. This way, if something goes wrong, we can provide a report of everything that was sent out and everything that was captured."

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

"It reduces the amount of oversight required, and consequently, the amount of time to assign and get a response on a ticket."

"Being able to split the week however we want is definitely most valuable. We can create shifts and also see other teams' schedules. It is a very easy search to do these things."

"For our organization, sending notifications out via subscriptions for outages."

"It helped change behavior across the organization to improve accountability."

"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

More xMatters pros

Cons

"The ticketing system in NinjaOne is not the best."

"NinjaOne's reporting module is cumbersome."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"I want NinjaOne to improve the reports."

"I would like to see more scripts for PowerShell commands."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"NinjaOne's pricing and user interface needs improvement."

More NinjaOne cons

"Integrations seem to be the most difficult part. Once setup though, they work well."

"We would like to see the integration between our ITSM solution and xMatters."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"I would like some minor UI changes. I believe I filed some enhancement requests with xMatters. For example, in one area, they have some way for you to look at a particular functionality with different sets of reporting UI. However, that same reporting UI is not yet available with some other functionalities. Essentially, in their existing functionality, the xMatters application does an excellent job, but in other functionalities within their UI, they don't have that. On the back-end, they are related. Instead of one click where you can see everything, right now you need to go to different areas to access similar information. It would be nice to have everything in one place. While they have an excellent element A, I am hoping that they could just simply make that feature also available in their element B."

"I've asked for the ability to have tags on groups, and for dynamic lists, meaning the ability to pull data from another location and use it in xMatters dynamically. Right now, for example, if I have a form and want to populate a list, it's a manual process. I have to copy and paste the list items."

"Additional built-in integrations with other applications would be an area of improvement."

More xMatters cons

Pricing and Cost Advice

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaRMM uses a subscription model."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The pricing is reasonable and cheaper than ConnectWise."

More NinjaOne pricing and cost advice

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"xMatters shortens the time to resolution, so the amount saved in potential lost revenue and productivity has justified the cost for our organization."

"If the licensing were cheaper, our customer might buy more."

"If you are willing to pay for the licensing of it, it is able to scale out."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

Retailer

Manufacturing Company

Computer Software Company

34%

Financial Services Firm

21%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

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Compared 22% of the time

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Product Reports

Buyer's Guide

NinjaOne

April 2025

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Buyer's Guide

xMatters

April 2025

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Also Known As

No data available

xMatters IT Management

Overview

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

Status Pros, Mitchell and Company

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

NinjaOne vs. xMatters

April 2025

Free Report: NinjaOne vs. xMatters

Find out what your peers are saying about NinjaOne vs. xMatters and other solutions. Updated: April 2025.

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