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NICE Robotic Automation vs UiPath comparison

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Read 147 UiPath reviews.
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Featured Review
Buyer's Guide
NICE Robotic Automation vs. UiPath
July 2022
Find out what your peers are saying about NICE Robotic Automation vs. UiPath and other solutions. Updated: July 2022.
610,229 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"For automating mundane activities, I can recommend WorkFusion.""Their robots have increased the rate of efficiency by two to five times in our organization. There is still a human element to code out the package running the robots. You can't just click something and have it run. However, once that has been done, you can parallelize it 10 or 100 times in a fairly straightforward manner.""The most valuable features are the Excel activities. It has a number of Excel activities that are quite reliable.""It takes care of simple tasks so users can focus more on exceptions than on regular use cases. They only focus on orders where they need to handle an exception, some information was not given, or there is an issue that they had to focus on. The rest of it goes straight through without human touch. We want to see our employees as engineers, wherein they think and solve problems, not necessarily have to do repetitive tasks. I think WorkFusion helps with avoiding repetitive tasks.""The Robotic Desktop Automation Express component allows us to do rapid development outside the normal, time-consuming processes.""We need to analyze documents in order to understand them. We don't need to dedicate much time to this because WorkFusion's machine learning capabilities are very good. We can easily extract information and classify these documents. The document processing engine is very important to our organization because it is the center for many use cases, as we need to control the information contained in documents.""The solution is stable, we have not had any glitches or problems.""WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

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"It is a kind of desktop automation. Its licensing model is a little bit different. It tends to be individual automation specific to a role. It excels at that.""Provides good automation features.""It is easy to deploy. To do the automation in NICE, you really need to use your programming expertise. There are no inbuilt features in it, and you have to create all the required features, which can be very interesting for a programmer."

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"It's low code/no code which makes it very easy to work with.""The solution has reduced costs overall via automation. However, I cannot speak to exact cost savings. As a whole, it's saved our organization money.""They have also recently added a feature for attended automation, Picture in Picture, which is also nice to have. It's helpful because you don't want to just sit back and let the bot run and not work during that attended automation. Using the PiP feature, you can have it running on your desktop without having to interrupt it to your work.""They are providing an architecture that is really amazing.""Both on-prem and cloud solutions are very stable.""We see time savings for our users in the sense that they now can do more tasks that should have been done all along but weren't getting done. That's more where the gains have been this far.""The most valuable features are some of the panels in UiPath Studio. For example, there is a debugging panel and a Designer panel. The debugging panel is useful because without it we could not solve any problems. The debugging panel provides functionality such as Step Into and Step Out, and we have highlight buttons. It helps us to analyze our code, what is wrong in a solution, and debug from the start to the end, to make the solution better. The Designer panel is where we create a workflow or step-by-step process, the place where a developer develops the code.""UiPath has good recording features that help to create automations."

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Cons
"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not.""This is a Java-based application that takes up a lot of space and when it runs, consumes a lot of memory. This affects the reliability because it gets to a point where it hangs.""The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users.""The most common issue we have is with the OCR, but that also depends on the quality of the documents your scanning. Still, I would say the OCR is comparable to other solutions. I wouldn't say it's better or worse than other OCR engines.""There is enhanced functionality I would like to see, things that would further enhance the user experience, deliver greater efficiencies, and further mitigate risk.""There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.""We have executed our robots thousands of times in our enterprise environment. However, in an enterprise environment, WorkFusion has performance problems. It is slow in production.""The solution is not user-friendly, this is something they should improve."

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"Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.""The solution is not as intuitive as it could be and integrating took a lot of time.""We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions."

More NICE Robotic Automation Cons →

"They can certainly improve their Automation Hub, which is their centralized place to gather new opportunities. The improvement could be, in part, in the capabilities. For example, it would help if there were a centralized dashboard. Maybe they could combine Insights and Automation Hub into one solution.""UiPath's performance could be improved. UiPath's framework was built on top of .NET Core. It was a 32-bit platform initially, but they recently introduced a 64-bit version. Let's say I have a huge machine with 64 gigs of RAM. If I have a server machine and want to use multi-threading to extend my automation and multitask, the design won't allow me. I can't separate things into multiple processes.""UiPath could work towards more engagement on the community practice side. Some of our people are having a hard time understanding how to make sense of the data that UiPath puts out.""You can't get the response that you want until the people in the field decide that they want to change and adopt it. That will be the challenge. Managing the change is huge for us. It's always an obstacle. It's not that, can you automate something, it's more of a question of, internally, will they let you automate something?""The new features or functionalities that come with UiPath upgrades don't work perfectly in the initial days. Their new releases are not stable. We always find some set of issues. I have to work with the UiPath team for a week or so to resolve the issues, and then I'm able to use it. The stabilization should be there. We expect UiPath to reduce the number of errors before rolling out new features to end-users or customers.""From a developer's point of view, my biggest struggle with UiPath is debugging.""One area that needs improvement is monitoring. I know there are tools that let us see what a bot is actually doing on the virtual machines. If we could get that kind of offering from UiPath that would be great, because when a bot is running on the machine, we don't know what it's doing.""It should be less focused on the howtos and more on demonstrating business value add. A business outcome should be that I was able to approve something in however many days or hours compared to my peers when I benchmark across my peers. That would be a business outcome as opposed to a technical outcome."

More UiPath Cons →

Pricing and Cost Advice
  • "It is not the most expensive solution, but it is also not the cheapest."
  • "I can't speak to pricing. It's a contract signed by upper management."
  • "We are on an annual contract to use the solution."
  • "My client is using RPA Express, which is available for them to use free of charge."
  • "One upgrade took a year to do, from the first server being built to the last bot being migrated. This was because we had to migrate all our existing bots. This is the same process and time frame that we are expecting towards the upcoming upgrade. I will end up spending half a million dollars to do an upgrade."
  • "The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."
  • "As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."
  • "We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."
  • More WorkFusion Pricing and Cost Advice →

  • "As per my understanding, UiPath has a much lesser cost than NICE, but I am not sure."
  • More NICE Robotic Automation Pricing and Cost Advice →

  • "The pricing is okay, but I recommend to build a business case before going live. Ensure that you really use the license and building the robot makes sense. Try to think of multiple use cases, because one license can be used for several robots."
  • "It is important for whatever we implement that it's cost effective in a sense that the robots will replace some human time. If human time costs less than the robot, then that's not a good deal."
  • "The pricing is average; it is not too high nor too low."
  • "The pricing is good compared to other software. Based on the features that UiPath is providing, and the community support, the price is reasonable."
  • "The licensing system is something that needs to be improved."
  • "The licensing is close to optimum; however, there is room for improvement in both the cost and flexibility of the licenses."
  • "If you want to start doing RPA, I think you should definitely go with UiPath because it has the Community edition. You can just install it and check whether or not your process works fine with UiPath. It will be an attended bot, but you can form an idea whether your bot can easily be automated."
  • "It is cost-effective and has an affordable price."
  • More UiPath Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:A helpful feature is the analytics capability within WorkFusion. The analytics dashboards, i.e., their Tableau… more »
    Top Answer:The pricing is high. They should have a better pricing structure. It was not easy for me to try out WorkFusion… more »
    Top Answer:It is difficult for non-technical users to use WorkFusion. If we really want to build automation, we definitely need… more »
    Top Answer:I don't remember the figures but I know the licensing costs are similar to other solutions on the market.
    Top Answer:The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to… more »
    Top Answer:I can only speak to UiPath since that is the only RPA solution that I have used. I know that there are specific packages… more »
    Top Answer:Microsoft‌ ‌Power‌ ‌Automate‌ ‌is‌ ‌intuitive‌ ‌and‌ ‌easy‌ ‌to‌ ‌integrate‌ ‌and‌ ‌use.‌ ‌I‌ ‌like‌ ‌that‌ ‌there‌ ‌is‌… more »
    Top Answer:I'm very familiar with UiPath and the RPA industry: was hired by Daniel Dines in 2015 when there were 35 employees and… more »
    Comparisons
    Learn More
    Overview

    Enterprises in regulated industries, such as banking, financial services, and healthcare, leverage WorkFusion's Intelligent Automation platform to multiply operational capacity and streamline data- and document-intensive processes. As the only automation software provider with deep vertical expertise, WorkFusion offers pre-built solutions for your mission-critical processes, such as customer lifecycle management, insurance claims processing, or patient record management. Because of advanced AI and ML technologies including AutoML, Continuous Learning, Differential Privacy, and Federated Learning, WorkFusion’s solutions yield 95%+ out-of-the-box automation rates for various document types, including fully unstructured sources such as emails or news articles. 

    WorkFusion has been recognized as a Leader in both RPA and Intelligent Document Processing categories and has received the highest ranking for the "Augment Knowledge Workers" and "Document Processing" use cases by Gartner Critical Capabilities assessment.

    NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.

    UiPath is a popular RPA tool that helps users automate manual and redundant tasks as well as other business processes. The platform is open-source, and is most commonly used for performing PDF automation, web automation, Citrix automation, and Windows desktop automation.

    UiPath Offers:

    • Stability
    • Scalability
    • Flexibility
    • High-performance
    • Ease of use
    • Security

    UiPath Valuable Features

    UiPath includes a solid set of unique features, including:

    Robotic enterprise framework, extensive library of activities, automation hub, process mining, task mining, task capture, studio, studio X, integration service, IntelliSense, Automation Cloud Platform, Orchestrator, test suite, insights, data service, AI fabric, documented understanding model, easy building of building automations, enterprise-level governance for APIs, server-side triggers to start automated processes, database communication, scraping, PDF functions, simplified authentication​, and Marketplace templates.

    UiPath Benefits

    Some of the benefits of using UiPath include:

    • Little to no code needed: You can easily develop automations and automation-powered applications without prior coding knowledge.

    • Increased productivity: Skilled AI robots facilitate more efficiency and lead to better customer satisfaction.

    • Speed: You can automate more processes, faster, with drag-and-drop AI and ready-to-go templates available through Marketplace.

    • Supports different processes: Regardless of which processes you need to run, UiPath provides different types of robots (attended, unattended, or hybrid) to accommodate your needs.

    • Faster ROI: Benefit from an increased ROI with UiPath’s automated end-to-end, enterprise-wide solution.

    • Community-centric: It offers a free trial in its community edition with active community support, tutorials and tips.

    • Cost-effectiveness: This tool is cost-effective because there are minimal operational costs.

    UiPath Components

    UiPath includes the following components:

    • UiPath Studio: This component uses visual aids such as diagrams and flowcharts to design automation processes. It also involves the coding and sequencing of these processes. It consists of Graphical User Interface (GUI) buttons, drag and drop features, and pre-built templates.

    • UiPath Robot: In this component, multiple bots are deployed to execute the automation processes using predefined rules.

    • UiPath Orchestrator: This component functions as a web-based application that schedules, deploys, and manages processes.

    Reviews from Real Users:

    "It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time." - Milan B., Senior Specialist Application Architecture and Developer at a tech services company

    "The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive." - Harshad J., Senior RPA Developer at Capita

    “This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit." - Rahul S., RPA Assistant Manager at PwC India

    "The interface is intuitive and very user-friendly." - Jorge M.C., Robotic Process Automation Consultant at a tech services company

    “I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them." - Manager and Lead - Digital Center of Excellence at a consultancy

    Offer
    Learn more about WorkFusion
    Learn more about NICE Robotic Automation
    Start Your UiPath Free Trial

    Accelerate your digital transformation now with free access to the UiPath Platform

    Sample Customers
    Deutsche Bank, Scotiabank, Bank of Montreal, LPL Financial, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial  
    HelpLine, Telefonica Spain, Banca Popolare Di Sondrio
    Airbus, Bank of America, Berkshire Hathaway, Chevron, CVS Health, DHL, General Electric, Google, Lufthansa, NASA, NTT, Orange, Philips, Singtel, Spotify, The Home Depot, Toyota, Uber, United Airlines, UnitedHealth Group, Wells Fargo
    Top Industries
    REVIEWERS
    Financial Services Firm50%
    Computer Software Company22%
    Recreational Facilities/Services Company6%
    Comms Service Provider6%
    VISITORS READING REVIEWS
    Computer Software Company23%
    Comms Service Provider16%
    Financial Services Firm13%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Computer Software Company34%
    Comms Service Provider15%
    Financial Services Firm8%
    Government5%
    REVIEWERS
    Financial Services Firm22%
    Computer Software Company11%
    Manufacturing Company7%
    Healthcare Company6%
    VISITORS READING REVIEWS
    Computer Software Company26%
    Comms Service Provider18%
    Financial Services Firm9%
    Manufacturing Company5%
    Company Size
    REVIEWERS
    Small Business33%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise14%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business15%
    Midsize Enterprise13%
    Large Enterprise72%
    REVIEWERS
    Small Business21%
    Midsize Enterprise15%
    Large Enterprise64%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise16%
    Large Enterprise66%
    Buyer's Guide
    NICE Robotic Automation vs. UiPath
    July 2022
    Find out what your peers are saying about NICE Robotic Automation vs. UiPath and other solutions. Updated: July 2022.
    610,229 professionals have used our research since 2012.

    NICE Robotic Automation is ranked 26th in Robotic Process Automation (RPA) with 3 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 147 reviews. NICE Robotic Automation is rated 6.4, while UiPath is rated 8.6. The top reviewer of NICE Robotic Automation writes "Easy to deploy and lets you create all required features, but needs better GUI, better connectivity, and more online information". On the other hand, the top reviewer of UiPath writes "Starts ready-to-use, has good tools for developers, facilitates optimization of existing processes for significant time saving ". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA), Kofax RPA, Kryon RPA and Microsoft Power Automate, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Pega Robotic Process Automation and EdgeVerve AssistEdge RPA. See our NICE Robotic Automation vs. UiPath report.

    See our list of best Robotic Process Automation (RPA) vendors.

    We monitor all Robotic Process Automation (RPA) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.