We performed a comparison between NICE Robotic Automation and UiPath based on real PeerSpot user reviews.Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The deployment of NICE Robotic Automation is easy."
"Provides good automation features."
"Through interfaces called Callout (created with HTML code) it is possible to create a strong interactivity with the user. These interfaces can be extremely dynamic in relation to the behavior of a local or remote robotic flow."
"The main focus was improving efficiency. Once you focus more on redundant paths, having a bot doing it over and over again, that eliminates human error every now and then. There is definitely a huge ROI in that. Our main focus was low-hanging fruit. By low hanging fruit, I mean the redundant processes that users are just annoyed by when they go in every day and have to do it. There has definitely been a huge ROI because we are trying to free up a lot of the project managers for construction to do more focused stuff there rather than job cost details."
"UiPath has improved the ease of building automations. We were using SeleniumBase testing which is a legacy application and required a lot of manual work to maintain it."
"The UiPath Apps feature has helped to reduce the workload for our IT department by enabling end-users to create apps. Even some of the business people have been trained to do that. They have been able to build small, attended bots."
"The most valuable feature is the ability to retrieve data from Excel files, including filtering the data. It is also straightforward and easy to navigate when building automations and makes our tasks easy to perform. It is very easy to use without any prior coding knowledge."
"One thing that I personally like very much is the drag-and-drop capability in UiPath. I don't have a coding background. One of the major selling points of the solution is that it requires very minimal coding to create a program. It's very easy to drag and drop to create the required fields from the tool."
"The most valuable part is how it interacts with the websites. A lot of the other automation solutions aren't doing that. A lot of what we do is involved in web-based automation and that's pretty key."
"The community enables a lot of users to get involved with UiPath. There are many open forums where a number of users share their thoughts."
"REFramework... is a pre-defined template built with proper exception handling and logging activities. Those aspects help developers to develop code properly."
"The solution is not as intuitive as it could be and integrating took a lot of time."
"There is a need for NICE robotics to be more user-friendly."
"There are a few areas for improvement in the installation phase"
"We struggle with handwriting recognition. If we had something, maybe in Document Understanding, that would work well with handwriting recognition, it would help us out a lot. Right now, we use an outside vendor for that."
"I'd like the solution to address how can I see more opportunities and capitalize on the improvement of any kind with an obvious focus on RPA."
"UiPath would be improved by integrating AI."
"The biggest pain point we've seen so far is that we have trouble identifying best practices in certain areas and circumstances."
"The vendor can improve the solution by building up the BA path included in the UI Academy courses. There's too much focus on development, but not enough on BAs, scrum masters, and project managers alike."
"UiPath updates its software every year. The problem is the support for the old code. For example, right now I'm using the 2021 10.3 version. If I have developed a code three years back and I want to update the packages, it won't work as expected."
"The OCR functionality for this solution could be improved. It should have a better capability to read unstructured documents. The next generation of OCR is ICR and UiPath does not have this. This would enable us to read and search through documents."
"I would really like to see the package deployment updated. As it is right now, if you want to update something, you have to take down the latest code, sync the packages and re-upload everything back through dev test to prod."
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
UiPath is a popular RPA tool that helps users automate manual and redundant tasks as well as other business processes. The platform is open-source, and is most commonly used for performing PDF automation, web automation, Citrix automation, and Windows desktop automation.
UiPath Valuable Features
UiPath includes a solid set of unique features, including:
Robotic enterprise framework, extensive library of activities, automation hub, process mining, task mining, task capture, studio, studio X, integration service, IntelliSense, Automation Cloud Platform, Orchestrator, test suite, insights, data service, AI fabric, documented understanding model, easy building of building automations, enterprise-level governance for APIs, server-side triggers to start automated processes, database communication, scraping, PDF functions, simplified authentication, and Marketplace templates.
Some of the benefits of using UiPath include:
UiPath includes the following components:
Reviews from Real Users:
"It is a very simple tool to work with for anybody. Simplicity is the best in UiPath. It also has the best community support. If we are looking for any solution, we can directly reach out to UiPath at any point in time." - Milan B., Senior Specialist Application Architecture and Developer at a tech services company
"The artificial intelligence and document understanding features are very good and have been helpful when it comes to processing handwritten or unstructured, especially when there is a high volume and it is repetitive." - Harshad J., Senior RPA Developer at Capita
“This has enabled employees to focus on higher-value work that involves human-base interaction. This saved the client money and provided a recruitment benefit." - Rahul S., RPA Assistant Manager at PwC India
"The interface is intuitive and very user-friendly." - Jorge M.C., Robotic Process Automation Consultant at a tech services company
“I can manage everything within one platform, which is either a UiPath Intelligent Automation platform or UiPath Cloud. This is very important. Because if I have multiple systems, then I need multiple stakeholders to manage, upgrade, and maintain them." - Manager and Lead - Digital Center of Excellence at a consultancy
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NICE Robotic Automation is ranked 21st in Robotic Process Automation (RPA) with 3 reviews while UiPath is ranked 1st in Robotic Process Automation (RPA) with 261 reviews. NICE Robotic Automation is rated 7.6, while UiPath is rated 8.6. The top reviewer of NICE Robotic Automation writes "Great support, good automation technology, and dynamic interfaces". On the other hand, the top reviewer of UiPath writes "Provides proper metrics and logs, saves a huge amount of time, and significantly improves accuracy". NICE Robotic Automation is most compared with Blue Prism, Automation Anywhere (AA), Microsoft Power Automate and Pega Robotic Process Automation, whereas UiPath is most compared with Microsoft Power Automate, Automation Anywhere (AA), Blue Prism, Robocorp and Fortra's Automate. See our NICE Robotic Automation vs. UiPath report.
See our list of best Robotic Process Automation (RPA) vendors.
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