

NICE Robotic Automation and Microsoft Power Automate are competing products that streamline business workflows. Microsoft Power Automate holds an advantage in popularity due to its seamless integration with Microsoft's ecosystem.
Features: NICE Robotic Automation offers advanced security features, significant AI capabilities, and adaptability across various industries. Microsoft Power Automate provides outstanding integration with other Microsoft services, a vast array of connectors, and pre-built templates, making it a preferred choice for organizations already invested in Microsoft's suite.
Room for Improvement: NICE Robotic Automation could benefit from easier integration capabilities with non-native environments, a streamlined user experience for non-developers, and enhanced documentation. Microsoft Power Automate would improve with expanded support for non-Microsoft services, advanced AI capabilities, and simplified complex workflow creation.
Ease of Deployment and Customer Service: Microsoft Power Automate offers straightforward deployment within the Microsoft environment, aided by an extensive range of support resources and documentation. In comparison, NICE Robotic Automation provides dedicated and hands-on support with its deployments, minimizing potential downtimes.
Pricing and ROI: NICE Robotic Automation is notable for its flexible pricing plans, which emphasize affordability and swift ROI by cutting operational costs. On the other hand, while Microsoft Power Automate may demand higher upfront expenses, it delivers enhanced productivity through its broad automation capabilities, ensuring long-term value and efficiency gains.
Then cumulatively, from a weekly perspective, we've saved up to 10 to 12 hours.
It has helped us save time, and we've saved thousands of hours through automation.
There has been around 20% to 30% productivity improvement, which will definitely save money and costs.
Having experience with coding is essential to fully utilize Power Automate.
They offer 24-hour technical support that consistently answers inquiries.
On a scale of one to ten, the technical support of Microsoft Power Automate rates as three within India, and eight or nine for support from outside India.
Microsoft Power Automate is scalable enough for me and my customers.
Developers should have discretion over which view they want to use, either the old designer view or the new designer view, as Microsoft is forcing the new designer view, which most developers don't prefer.
The synchronization of the feedback responses from the forms and the Excel sheets should be seamless.
One thing I might suggest is to look at connecting more diverse connectors, so users do not require much time to connect to different applications.
The price of Microsoft Power Automate was affordable for our clients, who are small companies.
I don't remember paying anything excessively or overpriced.
Microsoft Power Automate is reasonably priced compared to others in the market.
The best features of Microsoft Power Automate are its ability to switch from one app to another without user interaction, so you can automate a task, take data from one source, process it, and then output it in another format or have it as an input for another app, and also to transform data and have that done with minimal human interaction.
If I want to fill something in Power Platform and need to fill another item in Salesforce, instead of doing the same task in different platforms, I can directly fill it in Power Platform and integrate it with Salesforce through API in Microsoft Power Automate, and my work is complete.
Microsoft Power Automate has positively impacted my organization as it has saved a lot of time and effort.
| Product | Market Share (%) |
|---|---|
| Microsoft Power Automate | 13.0% |
| NICE Robotic Automation | 1.0% |
| Other | 86.0% |


| Company Size | Count |
|---|---|
| Small Business | 50 |
| Midsize Enterprise | 17 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Microsoft Power Automate is a powerful tool that streamlines and automates tasks within an organization.
It is used for workflow automation, data integration, and creating automated notifications and approvals.
Power Automate connects different applications and services, such as SharePoint, Excel, and Outlook, to automate data transfer and synchronization.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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