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NetApp Cloud Insights vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

NetApp Cloud Insights
Ranking in IT Infrastructure Monitoring
30th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
12
Ranking in other categories
Cloud Migration (10th), Cloud Monitoring Software (25th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of NetApp Cloud Insights is 0.2%, down from 0.4% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Scott Lauters - PeerSpot reviewer
It provides a single pane of glass, giving us visibility into the environment
All our production clusters are in Cloud Insight. It provides a single pane of glass, giving us visibility into the environment, which allows us to understand if any issues are going on across any of our clusters. The main issue we were looking to address was the lack of visibility across all the clusters in one single view. We're using Cloud Insight's Unified Manager. It has improved our ability to support and see the immediate status of the entire environment. If we have a critical incident, we can quickly see these issues and loop in monitoring teams and other teams. For example, if our app team thinks there are issues in the environment, we can quickly see if anything related to storage is part of the problem. It improved our organization by unifying all the various support teams. We all have the same view of what's happening in the environment. The dev team knows what storage is used or not, and we can quickly move on to other activities. Cloud Insights provides a single tool for containers and other cloud-based architectures, but we're not using some of those things, such as Kubernetes. We're primarily leveraging the monitoring and reporting. The solution does a great job of inventorying our resources. It allows us to put the tags on the devices. The process is fast. It also gives you the dependencies. I can dig down into all the related components. Cloud Insight's advanced analytics feature does a good job of highlighting the areas where there might be issues in the future.
ArbenKlaiqi - PeerSpot reviewer
Supports proactive IT issue resolution and enhances infrastructure visibility
ITOM Visibility assists in service mapping and determining the impact of different applications. ITOM Discovery scans the infrastructure and updates the CMDB ( /categories/configuration-management-databases ). ITOM Health is an event management tool that predicts outages. Certificate Inventory manages certificate expiration. ServiceNow IT Operations Management influences ITSM ( /categories/it-service-management-itsm ) processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"One feature we appreciate the most is its ability to take snapshots, which adds an extra layer of security and allows us to protect our data effectively."
"The solution is easy to deploy."
"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."
"Cloud Insights' best features are visibility and the connector to move the workloads."
"The solution is 98 percent stable."
"Its ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of your environment is brilliant. There is a price associated with it. Whenever you target a NetApp environment, it is included in the price but whenever you want to add different vendors, like VMware and Cisco, the price greatly spikes. Inventorization helps us a lot to visualize the environment."
"The visibility and assistance with security vulnerabilities are valuable."
"It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"It is easy to use and simple to learn."
"The asset management tools are very valuable."
"The scalability of ServiceNow is good."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"It is a very stable solution."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"ServiceNow IT Operations Management is a stable product."
 

Cons

"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."
"Their pricing model needs improvement."
"Most of the time, I initially connect with entry-level support, and then I need to request a higher-tier support level, which can result in delays."
"The IP-based monitoring could be added in a future release."
"The visualization needs some improvement because there are occasional delays while the system queries information."
"Cloud Insights could offer more detail when we drill down into the Azure environment."
"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."
"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."
"The initial setup phase was hard and could be made easier."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"There is room for improvement in service mapping within ServiceNow ITOM."
"I would like more manual issues to have automated report-facing options."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"I believe that technical support could improve a bit. I would rate it a six."
"Lacks the ability to do its own monitoring."
"The product needs to add a workflow insight tool."
 

Pricing and Cost Advice

"The solution's pricing is based on the device you purchase and includes support services."
"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."
"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."
"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."
"The solution is expensive."
"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."
"There are additional costs, you have to pay more for everything."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is expensive. It is around 10 Euros per server per month."
"It has different subscription models."
"The solution is costly compared to the products offered by its competitors."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution offers yearly licenses and a subscription model for add-on features."
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Top Industries

By visitors reading reviews
Manufacturing Company
33%
Computer Software Company
19%
Financial Services Firm
11%
Educational Organization
5%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about NetApp Cloud Insights?
NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should req...
What is your experience regarding pricing and costs for NetApp Cloud Insights?
The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about t...
What needs improvement with NetApp Cloud Insights?
Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. T...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Information Not Available
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about NetApp Cloud Insights vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
850,236 professionals have used our research since 2012.