NAVEX One vs ServiceNow comparison

The compared NAVEX and ServiceNow solutions aren't in the same category. NAVEX is ranked #23 in G , with an average rating of 7.0, and holds a 1.4% mindshare in the category. ServiceNow is ranked #1 in ISM , with an average rating of 8.8, and holds a 15.8% mindshare. Additionally, 100% of NAVEX users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

NAVEX One

Read 1 NAVEX One review

1,016 Views
589 Comparison Views

100% willing to recommend

ServiceNow

Read 225 ServiceNow reviews

24,579 Views
8,848 Comparison Views

91% willing to recommend

NAVEX One

ServiceNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between NAVEX One and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC.

To learn more, read our detailed GRC Report (Updated: March 2026).

Buyer's Guide

GRC

March 2026

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Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NAVEX One

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

GRC (23rd), IT Governance (8th), IT Vendor Risk Management (11th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

225

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

NAVEX One and ServiceNow aren’t in the same category and serve different purposes. NAVEX One is designed for GRC and holds a mindshare of 1.4%, up 1.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 15.8% mindshare, down 24.5% since last year.

GRC Mindshare Distribution
Product	Mindshare (%)
NAVEX One	1.4%
RSA Archer	5.6%
AuditBoard	3.9%
Other	89.1%

GRC

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	15.8%
JIRA Service Management	7.3%
BMC Helix ITSM	5.7%
Other	71.2%

IT Service Management (ITSM)

Featured Reviews

Eric Vollman

Information Security Business Enablement Mgr. at a insurance company with 5,001-10,000 employees

Useful for risk assessment and has customization capability

The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options. The solution has impacted our operations by helping us manage and prioritize environmental risks. It also assists in establishing ownership of risks and enables us to mitigate or mediate existing risks. Additionally, it facilitates tracking risks throughout their entire lifecycle.

Read full review

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool helps us with security incidents, policies, business continuity, disaster recovery, and internal audits. The feature I like the most is its customization capability. It acts like a blank canvas where you can construct forms and workflows according to your needs. You can configure and customize a lot yourself, whether starting from scratch or using some out-of-the-box options."

"It can scale well if you are managing IT assets."

"The most valuable feature by far of ServiceNow is the rapid development, how quickly you can actually go out and change things, adapt things, ready to fulfill the business needs."

"ServiceNow gives us a lot for free: workflows, organizational structures, service portal, forms, reporting, disaster recovery, and so on."

"ServiceNow is such a broad framework that you can basically touch upon any improvement that you want to do in your company."

"It's very easy to customize and build off of, it's a simple platform to get up to speed on, and every company I've worked for has enjoyed their idle focus because a lot of customers just enjoy the usability of it."

"The way it can integrate with other applications and be a central hub for anything we need to do, plus the fact that it's cloud based, is huge for us."

"It allows us to filter the data, create graphs, and get detailed reports."

"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."

More ServiceNow pros

Cons

"We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow."

"I think that it goes too fast sometimes and they have too many releases too often."

"I feel like there should be perhaps more unit testing before patches are rolled out because every patch has broken our entire catalog."

"I do not like the user interface."

"The pricing model is a little bit prohibitive for us."

"There are things that I would like to see improved in ServiceNow, such as the pricing, as it is a very costly solution compared to other tools."

"It's missing monitoring capabilities."

"The RPA needs improvement. That's a new area for them that they're just entering into now."

"Since I've been working with the product for a long time, it feel like in the old days it was kind of a smaller, cult-like following. You had a more family-like community."

More ServiceNow cons

Pricing and Cost Advice

"NAVEX One's pricing comes in the middle range when compared to other products."

"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."

"There is an annual subscription to use this solution."

"The product cost is higher than that of other vendors."

"The licenses are expensive."

"I have found the solution very expensive."

"The price of the solution is comparable to industry standards. For the features that we received, it is reasonable."

"It is an expensive platform."

"It has a higher cost compared to local/regional solutions."

More ServiceNow pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Retailer

10%

Energy/Utilities Company

Educational Organization

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	168

Questions from the Community

What is your experience regarding pricing and costs for NAVEX One?

NAVEX One's pricing comes in the middle range when compared to other products.

See all answers

What needs improvement with NAVEX One?

We think there's room for improvement, especially with customizing NAVEX One. Their development on the roadmap can be slow.

See all answers

What is your primary use case for NAVEX One?

We use the solution to conduct risk assessments on our environment.

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Mitratech Prevalent vs NAVEX One

Compared 34% of the time

RSA Archer vs NAVEX One

Compared 11% of the time

MetricStream vs NAVEX One

Compared 8% of the time

NAVEX Global vs NAVEX One

Compared 6% of the time

LogicGate vs NAVEX One

Compared 3% of the time

More NAVEX One Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

GRC

March 2026

Download NAVEX One product report

Buyer's Guide

ServiceNow

February 2026

Download ServiceNow product report

Also Known As

Lockpath Keylight

No data available

Overview

NAVEX. Building a safer, stronger, and sustainable future through intelligent risk management. We believe confidence in tomorrow begins with smart risk & compliance decisions today. With more than 13,000 customers worldwide, we offer the most comprehensive tools and support to help them better understand their risk and compliance health, and to manage their GRC program more simply and efficiently.

Our NAVEX One Platform offers solutions that are built on the world’s largest database of risk intelligence information. It enables organizations to create more effective and efficient governance, risk, compliance and ESG programs. NAVEX One provides the holistic view of risk, automated processes, and insights needed to promote strong cultures, protect against unwanted risk and preserve the environment through sustainable practices.

NAVEX

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Claims Recovery Financial Services (CRFS), Surescript, The University of Chicago

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Find out what your peers are saying about RSA, OneTrust, Diligent and others in GRC. Updated: March 2026.

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