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Nagios Fusion vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nagios Fusion
Ranking in IT Infrastructure Monitoring
47th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (10th), AIOps (2nd)
 

Mindshare comparison

As of June 2025, in the IT Infrastructure Monitoring category, the mindshare of Nagios Fusion is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

SI
A suitable choice for unified and efficient infrastructure monitoring across diverse environments providing user-friendly GUI, cost-effectiveness, and versatility
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate monitoring. To effectively monitor their infrastructure, it seems necessary to implement additional monitoring solutions for all three types of devices they have Nagios Fusion…
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very easy to manage and monitor it."
"Nagios Fusion version 12.8 excels in user-friendly GUI design, cost-effectiveness, and ease of deployment."
"It is easier for client installation, and the configurations are doable even for a newcomer in the field."
"Being open source lets us customize it for our monitoring needs, saving us money."
"Their Event Management is very good."
"I like the solution due to the fact that it's scalable."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"Customer service is excellent."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"Our ROI since implementing ServiceNow ITOM has been significant."
 

Cons

"There are some bugs, although not that many. There are some situations where the solution is not stable but the number of problems is not very high."
"In future iterations of this solution, there is a desire for more seamless integration with other monitoring software."
"Nagios Fusion should include a 'remember me' option when logging in, so we don't need to enter a username and password every time."
"Adding application performance monitoring to the product alongside infrastructure monitoring would make it a more complete and useful solution."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"I would like more manual issues to have automated report-facing options."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"There is room for improvement in service mapping within ServiceNow ITOM."
"I advise others not to customize a lot while using the solution."
 

Pricing and Cost Advice

"The pricing is quite reasonable, especially when compared to the broader market."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"The solution is costly compared to the products offered by its competitors."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"There are additional costs, you have to pay more for everything."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Nagios Fusion?
Nagios Fusion version 12.8 excels in user-friendly GUI design, cost-effectiveness, and ease of deployment.
What needs improvement with Nagios Fusion?
In future iterations of this solution, there is a desire for more seamless integration with other monitoring software.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

NuBlue, St.Elisabeth Hospital, Akamit Systems, National Radio Astronomy Observatory, ValueClick, Sunrise Banks
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Nagios Fusion vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
857,585 professionals have used our research since 2012.