We performed a comparison between Nagios Fusion and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Being open source lets us customize it for our monitoring needs, saving us money."
"Nagios Fusion version 12.8 excels in user-friendly GUI design, cost-effectiveness, and ease of deployment."
"It is easier for client installation, and the configurations are doable even for a newcomer in the field."
"It's very easy to manage and monitor it."
"The end-to-end ticketing process is most valuable in ServiceNow IT Operations Management because its notification feature is excellent in keeping all users informed on the next step compared to BMC. I also like that ServiceNow IT Operations Management is very user-friendly."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Their Event Management is very good."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"I like the solution due to the fact that it's scalable."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"Nagios Fusion should include a 'remember me' option when logging in, so we don't need to enter a username and password every time."
"There are some bugs, although not that many. There are some situations where the solution is not stable but the number of problems is not very high."
"In future iterations of this solution, there is a desire for more seamless integration with other monitoring software."
"Adding application performance monitoring to the product alongside infrastructure monitoring would make it a more complete and useful solution."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"It should have better integrations with other solutions."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The pricing is high."
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Nagios Fusion is ranked 49th in IT Infrastructure Monitoring with 4 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Nagios Fusion is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Nagios Fusion writes "Helps to make sure everything runs smoothly and reliably". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Nagios Fusion is most compared with Nagios XI, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Nagios Fusion vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
