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Nagios Fusion vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Nagios Fusion
Ranking in IT Infrastructure Monitoring
48th
Average Rating
8.2
Reviews Sentiment
7.8
Number of Reviews
4
Ranking in other categories
No ranking in other categories
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)
 

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of Nagios Fusion is 0.3%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.1%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

SI
A suitable choice for unified and efficient infrastructure monitoring across diverse environments providing user-friendly GUI, cost-effectiveness, and versatility
We use it for this specific client, they've deployed multiple instances of it across various locations to facilitate monitoring. To effectively monitor their infrastructure, it seems necessary to implement additional monitoring solutions for all three types of devices they have Nagios Fusion…
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Nagios Fusion version 12.8 excels in user-friendly GUI design, cost-effectiveness, and ease of deployment."
"It's very easy to manage and monitor it."
"It is easier for client installation, and the configurations are doable even for a newcomer in the field."
"Being open source lets us customize it for our monitoring needs, saving us money."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is flexible. You can tune it, more or less, as you want."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"The solution is easy to use and has great orchestration and automation capabilities."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It helps streamline management and processes."
"It's easy to set up."
 

Cons

"Adding application performance monitoring to the product alongside infrastructure monitoring would make it a more complete and useful solution."
"In future iterations of this solution, there is a desire for more seamless integration with other monitoring software."
"Nagios Fusion should include a 'remember me' option when logging in, so we don't need to enter a username and password every time."
"There are some bugs, although not that many. There are some situations where the solution is not stable but the number of problems is not very high."
"The tool can be improved by including more detailed information to assist new users."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"Service mapping is pretty limited."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
 

Pricing and Cost Advice

"The pricing is quite reasonable, especially when compared to the broader market."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution is costly compared to the products offered by its competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The solution offers yearly licenses and a subscription model for add-on features."
"It has different subscription models."
"The price of ServiceNow IT Operations Management is expensive."
"It is expensive. It is around 10 Euros per server per month."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
13%
Financial Services Firm
13%
Computer Software Company
12%
Healthcare Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Nagios Fusion?
Nagios Fusion version 12.8 excels in user-friendly GUI design, cost-effectiveness, and ease of deployment.
What needs improvement with Nagios Fusion?
In future iterations of this solution, there is a desire for more seamless integration with other monitoring software.
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

NuBlue, St.Elisabeth Hospital, Akamit Systems, National Radio Astronomy Observatory, ValueClick, Sunrise Banks
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Nagios Fusion vs. ServiceNow IT Operations Management and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.