Try our new research platform with insights from 80,000+ expert users

Mimecast Email Security vs Trend Micro Worry-Free Services Suites comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
Mimecast Email Security effectively prevents phishing, enhancing security and providing significant protection despite challenges in quantifying ROI.
Sentiment score
5.9
Trend Micro Worry-Free Services Suites efficiently manages 200 endpoints in two hours with a robust central management console.
There is definitely a return on investment when using Mimecast, as it blocks phishing emails, reducing the risk of significant financial losses.
 

Customer Service

Sentiment score
6.0
Mimecast Email Security's customer service is mixed, with responsiveness praised by some, but issues with waiting times noted by others.
Sentiment score
5.1
Trend Micro Worry-Free Services support is knowledgeable yet hindered by time zone delays and repetitive questions, needing improved hours.
Support personnel are hesitant to engage in remote sessions, preferring to share documentation via email.
Mimecast technical support is generally quite good.
I would rate my experience with technical support of Mimecast Email Security between seven and eight out of ten for their support.
Support is extremely good, but there is room for improvement.
 

Scalability Issues

Sentiment score
7.2
Mimecast Email Security is a scalable SaaS solution, praised for flexibility and effectiveness across various organization sizes and industries.
Sentiment score
6.3
Trend Micro Worry-Free Services Suites is praised for scalability but occasionally hindered by internet and cloud dependence.
If Mimecast Email Security introduces API solutions, it will dominate the market.
 

Stability Issues

Sentiment score
7.5
Mimecast Email Security is generally stable and reliable, with rare bugs, occasional minor issues, and minimal downtime reported.
Sentiment score
6.9
Trend Micro Worry-Free Services Suites is generally stable and reliable, but automatic updates can cause 'protection at risk' warnings.
They confirm it's a good solution where only one or two rare emails get through, while the rest are properly blocked without any issues.
 

Room For Improvement

Mimecast Email Security requires pricing, detection, user interface improvements, better support, and enhanced AI integration for smoother operations.
Trend Micro faces issues with system performance, integration, support, and high costs, with needed enhancements in several areas.
A lot of emails were missed despite being known samples.
We discussed the phishing aspect, the DNS system, and the key rotation.
Mimecast Email Security can be improved by adding some API integrations.
The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue.
 

Setup Cost

Mimecast Email Security offers comprehensive features but is considered premium, with variable pricing flexibility and additional support costs.
Trend Micro Worry-Free Services Suites has mid-range pricing, seen as affordable by some but costly compared to competitors.
The pricing is higher for Mimecast, particularly for the Indian market, where it is considered expensive.
The pricing of Trend Micro is a little bit higher compared to Sophos.
 

Valuable Features

Mimecast Email Security offers strong threat protection, seamless Microsoft 365 integration, and user-friendly features for comprehensive email threat mitigation.
Trend Micro Worry-Free Services offers comprehensive protection with user-friendly features, seamless integration, but pricing is a concern.
Mimecast Email Security includes the best gateway solution across all Cisco, Trend Micro, and other solutions.
One of the most useful features is the threat remediation module, which can be used to remove malicious emails that may have been delivered or manually remove them.
A distinct advantage of Mimecast is its ability to block phishing and impostor attacks, which are significant threats currently.
Trend Micro Worry-Free Services Suites has an inbuilt auto scan facility.
We can get in-depth details of the emails going in and out, and we can create rules.
 

Categories and Ranking

Mimecast Email Security
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
31
Ranking in other categories
Office 365 Protection (3rd), Secure Email Gateway (SEG) (4th)
Trend Micro Worry-Free Serv...
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
Email Security (13th), Endpoint Protection Platform (EPP) (19th), Managed Detection and Response (MDR) (10th), Extended Detection and Response (XDR) (14th)
 

Mindshare comparison

While both are Messaging and Collaboration solutions, they serve different purposes. Mimecast Email Security is designed for Secure Email Gateway (SEG) and holds a mindshare of 12.5%, down 15.0% compared to last year.
Trend Micro Worry-Free Services Suites, on the other hand, focuses on Endpoint Protection Platform (EPP), holds 1.4% mindshare, up 0.6% since last year.
Secure Email Gateway (SEG) Market Share Distribution
ProductMarket Share (%)
Mimecast Email Security12.5%
Microsoft Defender for Office 36527.6%
Proofpoint Email Protection21.0%
Other38.9%
Secure Email Gateway (SEG)
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Trend Micro Worry-Free Services Suites1.4%
Microsoft Defender for Endpoint9.9%
CrowdStrike Falcon7.9%
Other80.8%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Frank Rawson - PeerSpot reviewer
It gives clients peace of mind and helps them educate their users about threats
A few years ago, our team found the implementation to be somewhat challenging. It has gotten easier as we've grown more experienced. The difficulty depends on the expertise of the person doing it. I don't work with Mimecast every day, so it might be more difficult for me than it is for one of my techs who regularly does Mimecast implementations. It requires some specific in-depth product knowledge and an understanding of email solutions. The deployment time varies. In South Africa, it depends on who you use to deploy it. If you use one of Mimecast's local partners, it can take up to two weeks because of their process. However, it's only about four to eight hours of work. After deployment, there isn't much maintenance aside from supporting and educating your customers. Users require constant education on how to use the Mimecast client and release an email that has been blocked.
Mohammed Zain - PeerSpot reviewer
Achieve effective email management while identifying areas for security upgrades
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even though we configured the business email compromise option, we still face this issue sometimes where people are getting emails directly with our email ID. We were not able to get a satisfactory answer from them regarding the BEC issue. The ransomware protection issue for the old servers or outdated servers and recovery of the data needs improvement in Trend Micro Worry-Free Services Suites. The ransomware protection issue for old servers and business email compromise also needs to be upgraded because even though it's configured, we still face this BEC issue. The response time of the support also needs improvement.
report
Use our free recommendation engine to learn which Secure Email Gateway (SEG) solutions are best for your needs.
872,029 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
7%
Manufacturing Company
7%
Comms Service Provider
6%
Computer Software Company
16%
Comms Service Provider
11%
Security Firm
9%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise7
Large Enterprise11
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise2
 

Questions from the Community

What do you like most about Mimecast Email Security with Targeted Threat Protection?
The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy.
What needs improvement with Mimecast Email Security with Targeted Threat Protection?
Mimecast Email Security can be improved by adding some API integrations. Instead of remaining a traditional gateway, Mimecast Email Security needs to provide API solutions similar to Check Point.
What do you like most about Trend Micro Worry-Free Sevices Suits?
The solution offers a comprehensive solution that includes antivirus, malware protection, ransomware protection, web filtering, and device control features. It provides networking capabilities, mak...
What needs improvement with Trend Micro Worry-Free Sevices Suits?
There are a couple of issues we have encountered while using Trend Micro Worry-Free Services Suites for the past four or five years. The first is the Business Email Compromise (BEC) issue. Even tho...
What is your primary use case for Trend Micro Worry-Free Sevices Suits?
I am working with the Trend Micro One solution. I use Trend Micro Worry-Free Services Suites, which includes six components, including Cloud App Security, Trend Email Security Advanced, and Worry-F...
 

Also Known As

Mimecast Email Security with Targeted Threat Protection
No data available
 

Overview

 

Sample Customers

Azizi Developments, Affinity Credit Union, Aftercare, Al Abbar Group
Information Not Available
Find out what your peers are saying about Microsoft, Abnormal AI, Proofpoint and others in Secure Email Gateway (SEG). Updated: October 2025.
872,029 professionals have used our research since 2012.