

Microsoft System Center and New Relic compete in the software automation and monitoring category. While both have strong features, New Relic stands out for its application and server monitoring capabilities, crucial for DevOps environments.
Features: Microsoft System Center provides seamless integration with Microsoft products, facilitating automation, configuration, and monitoring. Its user-friendly interface in Windows environments and extensive API integrations ease administrative tasks. New Relic excels in rapid deployment with dynamic dashboards, offering real-time insights and detailed transaction traces. Its comprehensive monitoring suits diverse environments with third-party integrations, providing a versatile toolset for organizational needs.
Room for Improvement: Microsoft System Center struggles with non-Microsoft integrations, resource-heavy installations, and limited cloud monitoring. User feedback highlights the inflexibility of reports and configuration challenges with third-party hypervisors. New Relic faces issues with data privacy and has room to enhance its alert systems, dashboard features, and integration support. Pricing clarity and scalability options are additional concerns for expanding enterprises.
Ease of Deployment and Customer Service: Microsoft System Center, mainly deployed on-premises, can be complex to implement and sometimes needs considerable technical support, with users desiring more responsive service. New Relic's public cloud deployment simplifies the setup process. Although users appreciate its straightforward installation, there's a call for improved technical support engagement and service responsiveness compared to traditional models.
Pricing and ROI: Microsoft System Center's annual licensing is expensive, with additional support contract costs. Users find the price moderate but recognize significant ROI through integration with other Microsoft tools, achieving time savings and automation. New Relic features a complex pricing model based on data ingestion, which may be cumbersome for large-scale use. Despite its high cost, it offers substantial value in application monitoring, yet pricing adjustments could improve accessibility for smaller businesses.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
Microsoft System Center is scalable, allowing integration even if I have different sites.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 4.4% |
| Microsoft System Center | 0.7% |
| Other | 94.9% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all Cloud Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.