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Microsoft System Center vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.3
Microsoft System Center boosts efficiency, saves costs through automation and internal task handling, achieving ROI in eight months.
Sentiment score
6.1
New Relic effectively enhances application performance by quickly resolving issues, saving time, and improving customer satisfaction.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
System engineer at a retailer with 10,001+ employees
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
senior software at Norton Lifelock
After implementing New Relic, we have decreased staffing requirements while saving time and money.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Customer Service

Sentiment score
4.9
Microsoft System Center support is appreciated but criticized for slow response times, regional dependencies, and cost concerns.
Sentiment score
7.3
New Relic's customer service is praised for its responsiveness and support, though some users desire quicker, clearer responses.
As a partner, I cannot create a ticket directly; I have to involve the end user's email to create one, so using the Software Assurance ID to create a ticket directly is not possible, making it very challenging for me.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
If I drop an email to them, they will respond quickly to my email.
Senior DevOps Engineer at a tech vendor with 10,001+ employees
Customer support from New Relic is very good, and we rarely need to create support tickets.
senior software at Norton Lifelock
They are very polite and helped him out.
Cloud Engineer at TO THE NEW Digital
 

Scalability Issues

Sentiment score
7.5
Microsoft System Center is highly scalable, managing thousands of endpoints efficiently, yet requires careful resource consideration for optimal performance.
Sentiment score
7.6
New Relic is highly scalable, supporting varied workloads and environments, aided by seamless AWS integration and a flexible SaaS model.
Microsoft System Center is scalable, allowing integration even if I have different sites.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
senior software at Norton Lifelock
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Cloud Engineer at TO THE NEW Digital
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
Senior Observability Engineer I at a computer software company with 51-200 employees
 

Stability Issues

Sentiment score
7.8
Microsoft System Center is valued for its maturity and stability, performing reliably with manageable bugs and efficient update resolutions.
Sentiment score
7.9
New Relic is stable, reliable, and efficient, with swift issue resolution, though minor performance hiccups occur occasionally.
New Relic lags sometimes.
Cloud Engineer at TO THE NEW Digital
New Relic is stable based on my experience, as I have not seen any problems with the UI.
Contingent Worker at a retailer with 10,001+ employees
 

Room For Improvement

Microsoft System Center needs improved third-party integration, simplified installation, enhanced performance, user interface updates, and better documentation.
Users request plugin enhancements, better data retention, third-party integration, improved interface, and optimized alerting, dashboards, and pricing.
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
System engineer at a retailer with 10,001+ employees
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Platform Software Engineer 4 at Nexthink
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Senior SRE Engineer at SentinelOne
 

Setup Cost

Microsoft System Center is pricey, with annual fees and potential savings from SQL Server, rated 5-7 on affordability.
New Relic's pricing is often seen as high but justified by its comprehensive features, despite confusing models.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
senior software at Norton Lifelock
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
DevOps engineer at a tech company with 5,001-10,000 employees
As we talk about pricing, it is not that much cheaper.
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
 

Valuable Features

Microsoft System Center offers comprehensive endpoint management with integration, automation, monitoring, and ease of use in Windows environments.
New Relic offers real-time monitoring, easy dashboards, and alerting, enhancing performance insights with integration and predictive analytics.
In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features.
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
Head of API at a marketing services firm with 11-50 employees
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
Senior SRE Engineer at SentinelOne
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
senior software at Norton Lifelock
 

Categories and Ranking

Microsoft System Center
Ranking in Cloud Monitoring Software
42nd
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Application Infrastructure (17th)
New Relic
Ranking in Cloud Monitoring Software
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the Cloud Monitoring Software category, the mindshare of Microsoft System Center is 0.7%, up from 0.3% compared to the previous year. The mindshare of New Relic is 3.9%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic3.9%
Microsoft System Center0.7%
Other95.4%
Cloud Monitoring Software
 

Featured Reviews

Carl Palapal - PeerSpot reviewer
Sr. Sys. Server & Storage Egineer / Tech .Consultant at CANAR OFFICE SYSTEMS
Provides comprehensive system management with effective deployment and integration capabilities
The advantages of Microsoft System Center are significant, and I have seen other products as well. As far as advantages are concerned, they have PXE deployment, which is good for deploying operating systems, such as Windows client systems including Windows 10 and Windows 11. Since it is a Microsoft product, all the patches are proprietary, making it easier to deploy. In Microsoft System Center, all the features are integrated already, whereas in ManageEngine, you have to license each feature individually to access those features. The automated features of Virtual Machine Manager are very useful; it automates as long as the policy that I have created is in line with the objective, especially the templates when I'm going to deploy. Regarding endpoint management, Microsoft System Center is very helpful; it has integrated endpoint protection deployment, allowing me to handle endpoint configuration, system deployment, and patch deployment, making it an all-in-one stop shop for managing and configuring end clients. The impact of using Microsoft System Center is significant; it gives me a whole picture of my environment, making it easy to get inventory details regarding applications and hardware, providing full visibility of my setup within the organization.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.
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Top Industries

By visitors reading reviews
Construction Company
16%
Manufacturing Company
9%
Comms Service Provider
9%
Financial Services Firm
8%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What needs improvement with Microsoft System Center?
The disadvantage of Microsoft System Center is related to the many integrated services; if one service is failing, then all features will be affected. For example, with site configuration, when one...
What is your primary use case for Microsoft System Center?
I am using Microsoft System Center. I use Microsoft System Center for patch deployment and application deployment.
What advice do you have for others considering Microsoft System Center?
The connection is not very stable. I rate Microsoft System Center a nine out of ten.
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

MS System Center
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Kassen_rztliche Vereinigung Nordrhein, Magyar Telekom Nyrt., Adeka, QualCare, Aeriandi, UniCredit Bank d.d., Mostar, Allianz Australia Ltd., Grupo Familia
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Microsoft System Center vs. New Relic and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.