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Microsoft Entra ID vs Microsoft Entra ID Protection comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Omada Identity reduces costs and improves security through automation, rapid implementation, and effective account management despite minor issues.
Sentiment score
7.5
Adopting Microsoft Entra ID boosted ROI by enhancing security, streamlining operations, and reducing infrastructure and service desk costs.
Sentiment score
4.8
Organizations saw ROI in three years with Entra ID, appreciating time savings and reduced login hassle despite high pricing.
Omada Identity has definitely helped us save time when provisioning access for various identities.
We leverage existing licensing, like Windows Server or SQL, and hybrid benefits, and our sales and marketing teams benefit from co-selling and partnership advantages.
We get a return from not needing to pay other vendors to do what we already had from Microsoft, which was better than the competition.
By eliminating the need for multiple VPN channels and enabling direct work from Azure servers, we have achieved approximately 30% efficiency savings.
There is a return on investment in terms of time-saving, control, and ease of manageability of the environment.
 

Customer Service

Sentiment score
6.6
Omada Identity's customer service is mixed, with quick responses praised but delays and outdated documentation criticized. Improvements ongoing.
Sentiment score
6.7
Microsoft Entra ID support receives mixed reviews, with premium support preferred for efficient resolutions and varying response quality.
Sentiment score
6.6
Microsoft Entra ID Protection support is generally well-rated, but experiences vary based on subscription type and available resources.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
first-level support lacks expertise
The actual support when you get to that level is a ten out of ten.
There are immediate answers to any issues that arise with great knowledge and a deep understanding of the product and business needs.
They usually try to deflect, buy time, and often do not address the problem immediately.
We classified it as a critical problem, and they accepted our classification and helped us quickly.
They often refer to internal blogs, which doesn't offer much new information and can limit our capabilities in troubleshooting.
Tickets often bounce from person to person, requiring the sharing of information multiple times.
 

Scalability Issues

Sentiment score
7.7
Omada Identity offers excellent scalability and integration, efficiently adapting to organizational needs with high user satisfaction despite speed concerns.
Sentiment score
7.9
Microsoft Entra ID offers scalable, reliable cloud solutions for organizations, effortlessly supporting varied user counts without performance issues.
Sentiment score
7.8
Microsoft Entra ID Protection efficiently scales from SMEs to enterprises, offering flexibility and seamless adjustment to varying business demands.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
We experienced no scalability issues with Microsoft Entra ID.
Its scalability is impressive, aided by Microsoft's efforts to expand its data centers.
When dealing with tens of thousands of objects, it requires proper management and best practices to retrieve only necessary data.
Since it is a cloud computing product, it can accommodate a range of company sizes, from a few users to large businesses.
There are no issues with scalability up to your license limitations.
We haven't experienced problems with Microsoft Entra ID Protection.
 

Stability Issues

Sentiment score
7.5
Omada Identity is stable but faces challenges in audits and integrations, with users desiring better bug support and communication.
Sentiment score
7.9
Microsoft Entra ID is highly stable and reliable, with minor disruptions, maintaining strong user confidence and high ratings.
Sentiment score
7.2
Microsoft Entra ID Protection is stable and reliable, though occasional bugs and infrequent outages occur during integrations and authentications.
In terms of stability, I rate Omada Identity a nine out of ten.
We have experienced too many unexpected errors on a daily basis.
I would rate the stability as having no downtime.
It's a critical solution that we can't do without.
The stability of the solution is very high at 99.999%.
We rarely had significant problems or crashes.
 

Room For Improvement

Omada Identity needs interface updates, better scalability, improved documentation, and enhanced performance for a more efficient user experience.
Microsoft Entra ID users seek better documentation, integration, security, cost-effective licensing, intuitive interface, and efficient support service improvements.
Microsoft Entra ID Protection requires enhancements in user interface, scalability, third-party integration, documentation, and simplified management processes.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The deployment of Omada Identity is complex; the product is not brilliantly documented.
A recent incident we dealt with took four months to resolve with a seven-day deadline, which was quite frustrating.
Synchronization issues occasionally occur, making it challenging to analyze logs and pinpoint the exact problem.
There is a need for better transformation support from on-premises Active Directory policies to the cloud, as Entra ID doesn't cover this sufficiently yet.
If there was some level of backup mechanism available with quick restore functionality, that would be beneficial.
Microsoft has not offered control over how they calculate high or low-risk scenarios.
There is no write-back feature from the cloud to local, which would allow me to use my own credentials from the cloud tenant securely.
 

Setup Cost

Enterprise buyers find Omada Identity competitively priced on-premise, but costly in the cloud, with negotiable licensing and setup.
Microsoft Entra ID provides scalable, cost-effective pricing with features like P1 and P2, competitive rates, and discounts for specific sectors.
Microsoft Entra ID Protection costs $5-$6 per user monthly, with pricing complexity varying by company size and included features.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
We are getting our money's worth.
Microsoft sets pricing based on customer demand, adjusting to find the optimal balance between sales volume and profit per unit, similar to how Costco manages product prices.
Most features of Entra ID are part of Microsoft's ecosystem and included in Microsoft 365 bundles, which means there are no additional costs associated with pricing and licensing.
Entra ID Protection is not badly priced, but some clients, especially in medium to smaller scale companies in third-world countries, find it quite expensive.
Microsoft Entra ID requires additional licensing components.
The pricing for Microsoft Entra ID protection is not expensive.
 

Valuable Features

Omada Identity enhances security with governance, automation, integration, and user-friendly interfaces, streamlining identity management and administrative tasks.
Microsoft Entra ID enhances security and user experience with robust identity management, integration, and data protection features.
Microsoft Entra ID Protection enhances security with multifactor authentication, identity governance, and adaptive threat detection integrated with Azure.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
Omada Identity solution is that it covers most of the concepts of IGA.
We can secure the applications that we are building and make sure that if the application were to be compromised, there is no full access to a customer's environment causing issues and other security concerns.
It's integrated with Microsoft technologies like Authenticator, SSO, and MFA, streamlining operations and creating a seamless environment.
The granular control, such as preventing logins from specific locations, enhances security significantly.
Having a single sign-on feature with Entra ID ensures seamless access to various applications, even those with significant security constraints.
These features ease the job of security analysts, providing a better vision of user activities and potential risks.
We use automated remediation for logon purposes and error purposes. It remediates issues and provides just-in-time access when applicable.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
User Provisioning Software (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (4th), Customer Identity and Access Management (CIAM) (3rd)
Microsoft Entra ID
Ranking in Identity Management (IM)
2nd
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
236
Ranking in other categories
Single Sign-On (SSO) (1st), Authentication Systems (1st), Identity and Access Management as a Service (IDaaS) (IAMaaS) (1st), Access Management (1st), Microsoft Security Suite (2nd)
Microsoft Entra ID Protection
Ranking in Identity Management (IM)
6th
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Microsoft Security Suite (9th), Identity Threat Detection and Response (ITDR) (1st)
 

Mindshare comparison

As of October 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.1%, down from 3.5% compared to the previous year. The mindshare of Microsoft Entra ID is 11.8%, up from 11.8% compared to the previous year. The mindshare of Microsoft Entra ID Protection is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
Microsoft Entra ID11.8%
Omada Identity3.1%
Microsoft Entra ID Protection1.1%
Other84.0%
Identity Management (IM)
 

Featured Reviews

Lars Henrik Jensen - PeerSpot reviewer
Faced deployment delays and daily errors but have streamlined access reviews and improved termination processes
The deployment of Omada Identity is complex; the product is not brilliantly documented, and it lacks the same level of documentation that could be found for systems such as SailPoint or Saviynt, making it harder to find material or help online, particularly with Omada Cloud. The system performance of Omada Identity is inconsistent; we've been analyzing this issue together with Omada, but we haven't been able to resolve whether the problem lies on their side or my client's side, which causes long response times and long run times in Omada sometimes. Omada Identity does not help deploy IGA within 12 weeks; the time frame for applying the rapid deployment solution was much longer than expected, and I am unsure if it is built on best practices across all systems. When we receive an error or system message from Omada Identity, it's very hard to decode what it means; we have had serious issues in daily imports that we can't explain, indicating a need for improved stability. The comprehensiveness of out-of-the-box connectors that Omada provides differs; the connectors for Microsoft and Salesforce are good, but for SAP, they are basically non-existent.
Bahram Piri - PeerSpot reviewer
Security focus and seamless implementation increase platform productivity
Microsoft Entra ID can be improved in many ways, and there's a big wish list.If we're focusing on security, something that I definitely expect is improvement in the UI and UX for frontline workers. This is important, especially for non-tech savvy individuals. It is something Microsoft Entra ID could do to improve for a wider audience. It's important to focus on the frontline workers since they are non-tech savvy individuals. They are not like those back-office engineering C-level employees who are constantly dealing with computers, and we need to build a specific user experience and user interface for them to handle this stuff. That's something I expect Microsoft to focus on more for Microsoft Entra ID.
Ankit Gupta. - PeerSpot reviewer
Comprehensive identity management enhances security and access controls with advanced integration
The monitoring from Microsoft Entra ID Protection provides great visibility at a granular level. It provides all the details, including IP address, username, and permission or error logs. This information is available in both the audit log and regular log. The alert functionality supports general day-to-day monitoring and any violation or trigger for errors. Microsoft Entra ID Protection's features are suitable for all sizes of companies. It's a must-have product because traditionally Active Directory was used for identity and authentication on computers. Now, with hybrid capabilities, every company of any size needs these features and tools. I rate Microsoft Entra ID Protection ten out of ten.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
12%
Financial Services Firm
11%
Manufacturing Company
9%
Government
8%
Computer Software Company
16%
Financial Services Firm
13%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise42
By reviewers
Company SizeCount
Small Business80
Midsize Enterprise36
Large Enterprise132
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise1
Large Enterprise4
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
I'm not fully aware of the pricing details, which are managed by higher management; however, the product itself is sa...
What needs improvement with Omada Identity Cloud?
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks req...
How does Duo Security compare with Microsoft Authenticator?
We switched to Duo Security for identity verification. We’d been using a competitor but got the chance to evaluate Du...
What do you like most about Azure Active Directory?
It is very simple. The Active Directory functions are very easy for us. Its integration with anything is very easy. W...
What is your experience regarding pricing and costs for Azure Active Directory?
The cost of Microsoft Entra ID is around $8 per month, which I find very reasonable.
What is your experience regarding pricing and costs for Azure Active Directory Identity Protection?
The pricing for Microsoft Entra ID protection is not expensive. It varies based on the company's size and quality.
What needs improvement with Azure Active Directory Identity Protection?
A potential area of improvement in Microsoft Entra ID Protection could include backup-level capability or snapshot ca...
What is your primary use case for Azure Active Directory Identity Protection?
I mainly use Microsoft Entra ID Protection for several integrations, including the hybrid AD architecture and the Azu...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Azure AD, Azure Active Directory, Azure Active Directory, Microsoft Authenticator
Azure Active Directory Identity Protection, Azure AD Identity Protection
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Microsoft Entre ID is trusted by companies of all sizes and industries including Walmart, Zscaler, Uniper, Amtrak, monday.com, and more.
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Find out what your peers are saying about Microsoft Entra ID vs. Microsoft Entra ID Protection and other solutions. Updated: September 2025.
872,706 professionals have used our research since 2012.