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Microsoft Entra External ID vs Tools4ever HelloID comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 2, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Entra External ID
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
10th
Average Rating
7.6
Reviews Sentiment
5.8
Number of Reviews
13
Ranking in other categories
Customer Identity and Access Management (CIAM) (5th), Microsoft Security Suite (21st)
Tools4ever HelloID
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
28th
Average Rating
9.8
Reviews Sentiment
7.6
Number of Reviews
4
Ranking in other categories
Single Sign-On (SSO) (21st)
 

Mindshare comparison

As of August 2025, in the Identity and Access Management as a Service (IDaaS) (IAMaaS) category, the mindshare of Microsoft Entra External ID is 2.1%, up from 1.2% compared to the previous year. The mindshare of Tools4ever HelloID is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity and Access Management as a Service (IDaaS) (IAMaaS)
 

Featured Reviews

Corrado Vigano - PeerSpot reviewer
Solution integrates well with existing systems while being easy to use
The fact that it is quite integrated into the entire Microsoft environment makes it quite easy to use. Furthermore, Microsoft's reliability in providing a clear roadmap for the solution is very important, especially at a time when cybersecurity is a risk in every company. The solution is easy to reuse and not difficult to find expertise for in the market because it is widespread. It is gaining attention even from partners and from the market on the offering side. This serves as a good starting point for customers who can develop internal competence on the solution. Additionally, the presence of reliable partners who know the solution and can provide internal knowledge is the best aspect for them.
A flexible solution for application management, and facilitated centralization of our IAM
We use HelloID for ourselves and clients, so we need to manage a lot of client environments at once. Functionality to manage this situation is not yet available. When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most beneficial feature for us is the ease of setup. With about five clicks, we can generate unique IDs and keys and set up in less than 30 minutes. We can also generate these for multiple years simultaneously, which is convenient."
"The positive impact of Microsoft Entra External ID on my organization is that it enhances ease of use for the administrative side."
"I have not encountered any stability issues with Microsoft Entra External ID."
"When it comes to Microsoft Entra External ID, Microsoft itself is the best distributor."
"Primarily Microsoft Entra External ID SSO is valuable as it works with everything when it comes to integration."
"It's similar to using a Microsoft account to create accounts on other websites. We are also using Microsoft Entra to monitor which applications our guests are using. This allows us to filter, block, or adjust permissions for these applications as needed for our collaborators."
"The single sign-on access is the most useful feature we use."
"Microsoft Entra External ID is more secure, offering a secure environment."
"You don't need to be a specialist in Identity and Access Management solutions to understand the software and configure it."
"The most valuable feature is the option to use SSO from different sources such as Microsoft AD, ADFS, Azure AD, SAML, form-based, etc."
"The Single Sign-On capabilities are endless and we haven't found a single app so far that couldn't be set up for SSO."
"Now we can easily control who has access to which client or client application."
 

Cons

"Microsoft's pricing is complex and difficult to fathom due to a range of different licensing options."
"I generally find Microsoft solutions expensive, especially in specific offerings."
"The training generally is complicated to understand, leading us to often go through a managed service provider."
"The support engineers are not as skilled as our engineers. When they say something would not work, or there is no solution, we usually hear that Microsoft would not support this."
"There is room for improvement in AI technology for Microsoft Entra External ID, particularly in providing detailed alerts."
"There have been a couple of times when it was unavailable because of Microsoft issues, but other than that, I don't remember any problems."
"Single sign-on for external applications such as Oracle could be improved to be a little bit cheaper."
"I would like to see faster synchronization."
"Integration with other Tools4ever applications such as SSRPM and IAM would be nice."
"I would like to have the built-in provisioning module improved."
"When something needs to be changed with the sign-on policies, we have to apply this manually to every client environment that we have."
"Sometimes it generates a username that is not unique, but at the time of this writing, it is not possible to generate a new one that is unique."
 

Pricing and Cost Advice

"We don't pay separately for Microsoft Entra External ID as it's part of our Microsoft Exchange subscription."
"In terms of costs and pricing, this solution is worth every penny."
"Since HelloID is very reasonably priced, the return-on-investment is fast."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Manufacturing Company
9%
Government
7%
Outsourcing Company
18%
Government
11%
Educational Organization
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Microsoft Entra External ID?
Concerning the pricing or setup costs for Microsoft Entra External ID, based on my experience with Entra and 365 in general, it shouldn't require a whole education on their software. That's been a ...
What needs improvement with Microsoft Entra External ID?
I have not utilized the adaptive authentication feature of Microsoft Entra External ID. Previously there was a question about adaptive authentication, and this is the first time I am hearing about ...
What is your primary use case for Microsoft Entra External ID?
I have experience with these products, and currently, we are using them in our organization. Regarding Auto-GPT, it was only a POC. I mainly work with Microsoft products in our system because we ha...
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Also Known As

Azure Active Directory External Identities
HelloID
 

Overview

 

Sample Customers

Information Not Available
Willis Independent School District, David Douglas School District
Find out what your peers are saying about Microsoft Entra External ID vs. Tools4ever HelloID and other solutions. Updated: July 2025.
864,155 professionals have used our research since 2012.