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Microsoft Dynamics CRM vs Pega Sales Automation comparison

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Pricing and Cost Advice
  • "It's kind of pricey. It's about $50 or $60 per user."
  • "I am not the person who pays for Microsoft Dynamics CRM but it is expensive. I have been using Microsoft Azure, which Microsoft Dynamics CRM is built on, and I know we prepaid for the services. For me as a consumer, I do not think I can afford it, mainly because I am only learning how to use the AI and the rate which they charge is high. In general, Microsoft solutions are expensive and this is most likely due to the brand, this is something you expect. However, the price might be high but you receive a highly secure solution."
  • "There is a license required to use Microsoft Dynamics CRM."
  • "The price of the solution is good but could be cheaper."
  • "We have a three-year ELA with all our Microsoft solutions and often we had to do a true-up which was approximately $1,000,000. Additionally, we pay approximately $2,500 a month for support."
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    Questions from the Community
    Top Answer: 
    The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users.
    Top Answer: 
    Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.
    Top Answer: 
    We use Microsoft Dynamics CRM for our opportunity tracking system. Anytime we have sales opportunities, we integrate the solution with our quoting software. The quote is generated and all the details… more »
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    Also Known As
    Dynamics CRM, MS Dynamics CRM
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    Dynamics CRM is Microsoft's leading Customer Relationship Management solution. This solution allows organizations to nurture their relationships with their customers, to engage with these customers in the best way possible at all the right times, and to match customers to the correct products and services.

    Dynamics CRM is one of the most effective sales and marketing tools around, because of its innovative and social-driven technology. The tool allows marketers and salespeople to communicate, interact and service customers in a smarter, personalized, and more insightful manner. And best of all is that this can all be done from any device, as Dynamics CRM is mobile-based, cloud-based and available on-premise. The tool also integrates with social media platforms, allowing for full social media capabilities and reporting.

    Pega is delivering a new kind of sales force automation that combines artificial intelligence and digital process automation. With a built-in AI engine that dynamically presents content and offers you’ll see increased production from your sales reps.

    Integrated call telephony, email, mobile app, and social collaboration features complement more than 50 out-of-the-box dashboards. On top of all that, Pega’s industry-leading digital process automation platform streamlines forecasting, opportunity management, lead assignment, and territory and quota assignments across multiple geographies and sales teams.

    Learn more about Microsoft Dynamics CRM
    Learn more about Pega Sales Automation
    Sample Customers
    Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
    nissha, ocbc bank, telecom, bny mellon
    Top Industries
    Computer Software Company25%
    Financial Services Firm25%
    Individual & Family Service13%
    Insurance Company13%
    Computer Software Company31%
    Comms Service Provider22%
    Energy/Utilities Company5%
    No Data Available
    Company Size
    Small Business52%
    Midsize Enterprise24%
    Large Enterprise24%
    No Data Available
    Find out what your peers are saying about Salesforce, Microsoft, Creatio and others in Sales Force Automation. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Microsoft Dynamics CRM is ranked 2nd in Sales Force Automation with 10 reviews while Pega Sales Automation is ranked 13th in Sales Force Automation. Microsoft Dynamics CRM is rated 7.6, while Pega Sales Automation is rated 0.0. The top reviewer of Microsoft Dynamics CRM writes "Secure, good support, but graphical interface could improve". On the other hand, Microsoft Dynamics CRM is most compared with SAP CRM, ServiceNow, Siebel CRM, Salesforce Service Cloud and Oracle CRM, whereas Pega Sales Automation is most compared with .

    See our list of best Sales Force Automation vendors.

    We monitor all Sales Force Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.