Monday.com and Microsoft Dynamics 365 Customer Service compete in the project and customer management category. While both offer extensive features, monday.com is noted for its broad feature set and user-friendly interface, whereas Dynamics 365 excels with its integration capabilities within the Microsoft ecosystem.
Features: Monday.com stands out with robust automation, a variety of integrations, and its flexibility in managing tasks, deadlines, and team collaboration. It is especially valued for its user-friendly interface and adaptability in various project delivery environments. Microsoft Dynamics 365 Customer Service is praised for seamless integration within the Microsoft ecosystem, advanced case management, SLAs, and customizable workflows essential for enterprise environments.
Room for Improvement: Monday.com users desire more granular customizations, better handling of complex dependencies in automation, and an improved user experience, particularly regarding the interface and system notifications. For Dynamics 365 Customer Service, users point to a need for better technical support, streamlined interfaces, and clearer licensing terms to enhance satisfaction and simplify deployment.
Ease of Deployment and Customer Service: Monday.com is recognized for easy cloud deployment and strong customer service, though some users experience occasional lag. Dynamics 365 Customer Service offers robust support but is criticized for its complex deployment, especially with on-premises system compatibility.
Pricing and ROI: Monday.com is viewed as affordable, especially for small to medium teams, offering substantial ROI through productivity and collaboration features, justifying its cost. While Dynamics 365 Customer Service is considered pricier, it is suited for large enterprises that require comprehensive CRM capabilities with a strong ROI linked to its extensive integration features.
We are using local Microsoft partners, not Microsoft themselves.
I would rate their customer service a ten.
The solution could improve by providing internal scorecards for agents and much better staff ratings.
The main area for improvement is the pricing model.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing fees.
The pricing is within the market range, but there is room for improvement.
It is quite expensive.
It has a workflow feature and offers excellent automation capabilities that streamline our customer service.
It is fully integrated and easily scalable with other Microsoft tools like Power BI, which is a great advantage.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.
Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.
What are the key features of Microsoft Dynamics 365 Customer Service?In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.
Monday.com is a dynamic platform offering streamlined automation, customizable interfaces, and seamless integrations ideal for efficient project management.
Monday.com facilitates seamless management through its user-friendly dashboards, ensuring effective collaboration. Its integration with platforms like Slack and Google Drive enhances productivity while offering task assignment, time tracking, and status updates. The customizable templates and color-coded statuses provide clarity and transparency, making it adaptable for technical and non-technical teams.
What are the key features of Monday.com?
What benefits should users consider?
In project management, Monday.com is widely employed to track tasks, manage timelines, and organize workflows. Its tools enhance collaboration across remote teams, streamline communication, and support sales and onboarding processes. Teams use it to organize information, assign roles, and reduce email dependence through its customizable interface and robust integrations.
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