Monday.com and Microsoft Dynamics 365 Customer Service compete in the project management and customer service platform category. Microsoft Dynamics 365 edges out for larger enterprises due to its integration with Microsoft products and advanced case management features, while Monday.com is favored for its usability among small to medium businesses needing customizable boards and automation.
Features: Monday.com offers workflow automation and customization with multiple templates, seamless integrations, and intuitive use, but lacks in robust communication and time-tracking tools. Microsoft Dynamics 365 integrates beautifully with Microsoft products, providing a solid foundation for automation and advanced case management, making it ideal for large enterprises requiring extensive Microsoft ecosystem capabilities.
Room for Improvement: Monday.com could improve by developing integrated chat features, expanding automation capabilities, and enhancing reliability with tools like Adobe Suite and Discord. Microsoft Dynamics 365 could refine its scalability, optimize the user interface, and improve AI functionalities, while providing more customizable internal agent scorecards.
Ease of Deployment and Customer Service: Monday.com is versatile in cloud deployments and celebrated for its intuitive interface and proactive support. Microsoft's solution is known for strong on-premises deployment, but struggles with timely support and resolving integration issues.
Pricing and ROI: Monday.com suits various organizational sizes with its diverse pricing model, recognized for strong ROI through collaboration enhancements, though costly for enterprises. Microsoft Dynamics 365 faces criticism for complex licensing and higher costs, yet holds value for large enterprises leveraging its comprehensive feature suite.
I would evaluate Microsoft tech support as an eight out of ten, as they are quite responsive.
We are using local Microsoft partners, not Microsoft themselves.
I would rate their customer service a ten.
The solution could improve by providing internal scorecards for agents and much better staff ratings.
The main area for improvement is the pricing model.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
We did our integration with sales automation and other tools internally, which incurred no additional costs beyond the standard licensing fees.
The pricing is within the market range, but there is room for improvement.
It is quite expensive.
It has a workflow feature and offers excellent automation capabilities that streamline our customer service.
It is fully integrated and easily scalable with other Microsoft tools like Power BI, which is a great advantage.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
| Product | Market Share (%) |
|---|---|
| monday.com | 1.1% |
| Microsoft Dynamics 365 Customer Service | 0.6% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 3 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 178 |
| Midsize Enterprise | 25 |
| Large Enterprise | 23 |
Microsoft Dynamics 365 Customer Service integrates seamlessly with Microsoft tools, offering cloud-based accessibility that enhances business processes and facilitates decision-making. Its customizable workflows and insightful reporting streamline operations for effective customer relationship management.
Microsoft Dynamics 365 Customer Service provides an extensive suite of features, including advanced case management, seamless connectivity, and a user-friendly interface. Cloud-based accessibility supports collaboration and automation, while built-in connectors like Power BI simplify data management. Regular updates enhance functionality and improve business processes. Areas for improvement include greater customization flexibility, smoother integration with enterprise systems, and better scalability. Enhanced dashboards and user-friendly components are also desired, alongside improved technical support and licensing clarity.
What are the key features of Microsoft Dynamics 365 Customer Service?In industries like manufacturing, energy retail, and IT, Microsoft Dynamics 365 Customer Service is employed for communication, collaboration, and sales management, supporting lead management, proposal tracking, and ticketing systems. Departments such as sales, finance, and HR leverage its capabilities for complaint management, inquiries, and operational support through secure cloud connections.
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
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