Try our new research platform with insights from 80,000+ expert users

Microsoft Dynamics 365 Business Central vs SAP HANA comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Microsoft Dynamics 365 Business Central improved efficiency and savings but returns vary, with some experiencing delays up to six months.
Sentiment score
6.1
SAP HANA users saw financial and speed benefits, but mid-sized businesses faced mixed feelings about integration costs and challenges.
We do not feel we're getting value for the investment due to the additional resources needed for integration and maintenance.
 

Customer Service

Sentiment score
4.1
Microsoft Dynamics 365 Business Central offers responsive customer support, though technical assistance can be slow and sometimes checklist-driven.
Sentiment score
6.0
SAP HANA customer service is well-received but varies; improvements needed in response speed, solution accuracy, and expert access.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
The community support is better than the official SAP support.
While issues are resolved eventually, the first level of support is not as good as we would like.
When we raise a ticket for AWS or Azure issues, we find their support is very proactive, while SAP's support is quite passive.
 

Scalability Issues

Sentiment score
7.0
Microsoft Dynamics 365 Business Central is scalable, best with cloud deployment, yet may require alternatives for large implementations.
Sentiment score
7.8
SAP HANA efficiently scales for various user loads, supports growing data, and manages enterprise transactions across industries.
Our operations have grown from a hundred data operations a day to as many in a couple of seconds.
There is enough scalability offered by SAP to meet our deployment needs.
The scalability rating is based on the ability to expand.
 

Stability Issues

Sentiment score
7.7
Microsoft Dynamics 365 Business Central is a stable, reliable platform for diverse, demanding organizational needs with minimal bugs.
Sentiment score
7.8
SAP HANA is generally stable and reliable, but some users face occasional performance issues linked to external factors.
For the cloud, we have not faced any downtimes or stability issues.
We recently faced customer data loss during the cluster handover or failover fallback.
We have not had any problems in the last seven to eight years.
Regarding stability, they are using legacy systems and have implemented SAP HANA.
 

Room For Improvement

Microsoft Dynamics 365 Business Central faces challenges in pricing, customization, integration, and user experience while needing enhancements in support and management.
SAP HANA faces criticism for high cost, complex deployment, resource limitations, and a challenging interface, affecting adoption and usability.
There's a gap in advanced features that other platforms like NetSuite handle better.
There is a need for improvement in consolidation and multi-country master data management.
The main issue is the ecosystem, which lacks the widespread support that SQL enjoys.
The setup process and deployment process for SAP HANA is complex.
Licensing costs with SAP HANA are very high.
 

Setup Cost

Microsoft Dynamics 365 Business Central offers cost-effective, flexible pricing, starting at $70-$100 per user, with variable implementation fees.
SAP HANA's high pricing favors larger enterprises, requiring careful budgeting, with some opting for alternatives due to costs.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
It's a recurring subscription model, which is expensive compared to legacy systems with just a maintenance fee.
SAP is not a cheap company, and its licenses are expensive.
I would rate the price for SAP HANA as high.
 

Valuable Features

Microsoft Dynamics 365 Business Central streamlines operations with seamless Microsoft integration, real-time insights, customization, scalability, and global compliance.
SAP HANA offers real-time analytics, integration, scalability, and a user-friendly interface, supporting large enterprises with efficient data handling.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
This architecture allows for faster data processing and real-time analytics that were not possible with traditional databases.
The concept enhances speed, allowing the database to serve and move data quickly.
One of our dashboards using Excelsius was previously developed on normal BW on Oracle data, which took 10 minutes to open. After developing the same calculation views using those tables and replacing them with calculation views in Excelsius, the dashboard opened in seconds.
 

Categories and Ranking

Microsoft Dynamics 365 Busi...
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
66
Ranking in other categories
ERP (3rd), Activity Based Costing Software (1st)
SAP HANA
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
89
Ranking in other categories
Data Virtualization (2nd), Embedded Database (4th), Relational Databases Tools (3rd)
 

Mindshare comparison

Microsoft Dynamics 365 Business Central and SAP HANA aren’t in the same category and serve different purposes. Microsoft Dynamics 365 Business Central is designed for ERP and holds a mindshare of 6.7%, up 6.3% compared to last year.
SAP HANA, on the other hand, focuses on Embedded Database, holds 9.1% mindshare, down 10.6% since last year.
ERP
Embedded Database
 

Featured Reviews

StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
Dhiraj Jankar - PeerSpot reviewer
Users appreciate the mix of in-memory architecture and ease of backend management
The most valuable SAP HANA features are that, compared to Oracle, there is less administrative work and less complex work to handle, making it very straightforward. The tool itself takes care of the backend work. The main benefits SAP HANA provides to users include its architecture, which combines both column store and row store capabilities. Some places find the row feature important, whereas others find column store important. It allows some tables to be stored in a column base, others in a row base, and the In-Memory functionalities are mostly the highlight of SAP HANA, especially compared to disk-based memory users. This was the main reason SAP HANA was introduced initially.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
865,295 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Manufacturing Company
11%
Comms Service Provider
7%
Retailer
7%
Manufacturing Company
15%
Computer Software Company
9%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like minimum and maximum settings, dynamic monitoring of inventory levels, and integrat...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
I don't have specific information about the pricing of Microsoft Dynamics 365 Business Central. However, it was very costly due to the numerous integrations we had.
What needs improvement with Microsoft Dynamics NAV?
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its purpose, but I was eager to learn more each day. The system can become overwhelmed...
What are the biggest benefits of using SAP HANA?
Based on my work with SAP HANA, the biggest benefit that it can bring to your business is total data management. This product is by SAP - a company that serves almost all needs a client may have co...
Is SAP HANA’s customer and technical support reliable?
We have been using SAP HANA for a fairly short period of time and have only taken advantage of their customer support. So far, we have not had issues that required specialized help from technical s...
Is SAP HANA difficult to set up and start using?
SAP HANA is fairly easy to set up, however, I do not think a complete beginner can do it. You certainly need some preparation - either you need to have experience with similar solutions, or with ot...
 

Also Known As

Dynamics NAV, MS Dynamics NAV
SAP High-Performance Analytic Appliance, HANA
 

Overview

 

Sample Customers

Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
Unilever, NHS 24, adidas Group, CHIO Aachen, Hamburg Port Authority (HPA), Bangkok Airways Public Company Limited
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: July 2025.
865,295 professionals have used our research since 2012.