We have been using SAP HANA for a fairly short period of time and have only taken advantage of their customer support. So far, we have not had issues that required specialized help from technical support, so I cannot judge how that is carried out. However, I have personally interacted with their customer support, and I can vouch that they are very responsive and reliable. We needed some information when we were deciding whether we wanted to use this product at all, as well as later to clear things out, and they always answered our questions in a timely manner. I hope the technical support works in the same fashion.
I think the technical support for SAP HANA could be improved. We have needed assistance from them in the past and when we contacted them, they told us to implement a note and keep them informed. If we needed some vague instructions and the issue was minor, sure, that could work. But if we are contacting the support for this product, we would like detailed instructions and help. We require someone to troubleshoot the problem for us and that is why we have outsourced specialists since SAP HANA support did not provide us with enough guidance. The product itself is good, but their support could use some work.
SAP HANA, also known as SAP High-performance Analytics Appliance, is a multi-model database that stores data in its memory, allowing users to avoid disk storage. The product combines its robust database with services for creating applications. SAP HANA is faster than other database management systems (DBMS) because it stores data in column-based tables in main memory and brings online analytical processing (OLAP) and online transaction processing (OLTP) together.
The column-oriented...
We have been using SAP HANA for a fairly short period of time and have only taken advantage of their customer support. So far, we have not had issues that required specialized help from technical support, so I cannot judge how that is carried out. However, I have personally interacted with their customer support, and I can vouch that they are very responsive and reliable. We needed some information when we were deciding whether we wanted to use this product at all, as well as later to clear things out, and they always answered our questions in a timely manner. I hope the technical support works in the same fashion.
I think the technical support for SAP HANA could be improved. We have needed assistance from them in the past and when we contacted them, they told us to implement a note and keep them informed. If we needed some vague instructions and the issue was minor, sure, that could work. But if we are contacting the support for this product, we would like detailed instructions and help. We require someone to troubleshoot the problem for us and that is why we have outsourced specialists since SAP HANA support did not provide us with enough guidance. The product itself is good, but their support could use some work.