We have been using SAP HANA for a fairly short period of time and have only taken advantage of their customer support. So far, we have not had issues that required specialized help from technical support, so I cannot judge how that is carried out. However, I have personally interacted with their customer support, and I can vouch that they are very responsive and reliable. We needed some information when we were deciding whether we wanted to use this product at all, as well as later to clear things out, and they always answered our questions in a timely manner. I hope the technical support works in the same fashion.
I think the technical support for SAP HANA could be improved. We have needed assistance from them in the past and when we contacted them, they told us to implement a note and keep them informed. If we needed some vague instructions and the issue was minor, sure, that could work. But if we are contacting the support for this product, we would like detailed instructions and help. We require someone to troubleshoot the problem for us and that is why we have outsourced specialists since SAP HANA support did not provide us with enough guidance. The product itself is good, but their support could use some work.
Hello peers,
I work for a large tech company.
I would like to understand when to use SAP ASE and when to use SAP HANA. What does SAP HANA provide that SAP ASE cannot?
What are the licensing costs for SAP ASE and SAP HANA?
In what situations is SAP ASE recommended?
Thank you for your help.
Hi community,
I'm pretty new to the SAP development community and I have noticed how strong the issue with the lack of community support for UI5 is. I've tried building a simple application for my company using CAP and UI5 together.
In my spare time, I duplicated the project using Vue and Axios in place of UI5 and noticed a significant upgrade in performance and control. Also, the approach, s...
We have been using SAP HANA for a fairly short period of time and have only taken advantage of their customer support. So far, we have not had issues that required specialized help from technical support, so I cannot judge how that is carried out. However, I have personally interacted with their customer support, and I can vouch that they are very responsive and reliable. We needed some information when we were deciding whether we wanted to use this product at all, as well as later to clear things out, and they always answered our questions in a timely manner. I hope the technical support works in the same fashion.
I think the technical support for SAP HANA could be improved. We have needed assistance from them in the past and when we contacted them, they told us to implement a note and keep them informed. If we needed some vague instructions and the issue was minor, sure, that could work. But if we are contacting the support for this product, we would like detailed instructions and help. We require someone to troubleshoot the problem for us and that is why we have outsourced specialists since SAP HANA support did not provide us with enough guidance. The product itself is good, but their support could use some work.