We performed a comparison between OpenText Operations Bridge and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about BMC, ServiceNow, Microsoft and others in Event Monitoring."From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The Performance Manager provides great insight into our systems' performance."
"Flexible dashboard with the availability of widgets."
"The initial setup is pretty straightforward. It's not complex at all."
"The most valuable feature is that everything can be consolidated into one dashboard."
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"The event correlation is the most valuable aspect of the solution."
"The initial setup is straightforward."
"PagerDuty's notification process is the most valuable feature."
"PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"It has scaled well for us."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"The pricing is a bit expensive for smaller companies."
"Implementation could be improved."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"The initial setup of this tool is complex for people who lack experience with it."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"I'm not aware of areas that need improvement."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"It cannot be integrated with our upgraded Jira system."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"PagerDuty can improve the integration with Terraform."
"It’s quite hard to reach the support team."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
OpenText Operations Bridge is ranked 8th in Event Monitoring with 44 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. OpenText Operations Bridge is rated 7.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of OpenText Operations Bridge writes "Good event correlation capabilities, promotes a self-service approach to monitoring". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". OpenText Operations Bridge is most compared with SCOM, OpsRamp, Splunk Enterprise Security, BMC Helix Monitor and BMC TrueSight Operations Management, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Splunk On-Call and xMatters .
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