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OpenText Application Quality Management vs SmartBear TestComplete comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Users acknowledge OpenText Application Quality Management's complexity but appreciate its efficiency, cost savings, improved traceability, and enhanced performance.
Sentiment score
6.8
SmartBear TestComplete automation saves time, enhances client satisfaction, and boosts efficiency, with annual savings of approximately $10,000.
It acts as an enabler for effective test and program management.
Once set up, only one person is needed to handle all tasks, reducing the requirement for multiple personnel.
 

Customer Service

Sentiment score
6.2
OpenText Application Quality Management's service varies; some experience responsiveness and satisfaction, while others note delays and inconsistencies.
Sentiment score
6.9
SmartBear TestComplete's customer support is knowledgeable but inconsistent, with delays and unresolved issues needing faster escalation and responses.
Technical support has been excellent.
Quality is always high yet not perfect.
I am mostly happy with the technical support from OpenText ALM _ Quality Center.
 

Scalability Issues

Sentiment score
7.3
OpenText Application Quality Management is scalable yet may face licensing and custom workflow challenges in large-scale deployments.
Sentiment score
7.4
SmartBear TestComplete is scalable and adaptable, with flexible scripting, but may require licensing for wider deployment.
 

Stability Issues

Sentiment score
7.2
OpenText Application Quality Management is stable with minimal downtime; updates improve glitches, yet infrastructure occasionally impacts performance.
Sentiment score
6.9
SmartBear TestComplete generally stable, but users report crashes, memory leaks, and HTML5 testing delays in certain scenarios.
From a stability standpoint, OpenText ALM Quality Center has been pretty good.
 

Room For Improvement

OpenText Application Quality Management needs improved integration, UI, reporting, reduced cost, and enhanced usability for better performance and flexibility.
SmartBear TestComplete faces challenges in object recognition, integrations, licensing, performance, and support across browsers and mobile devices.
Improvements are needed so that the system can continue running without creating a new run.
As for the scalability of OpenText ALM _ Quality Center, there are limitations, particularly in agile methodologies, which is currently my main concern.
HPLM has one of the best UIs compared to other test management tools, allowing for efficient navigation between test pieces, test folders, test suites, and test execution.
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature.
 

Setup Cost

OpenText Application Quality Management’s pricing is high, suited for large enterprises, with flexible options and economical cloud solutions available.
SmartBear TestComplete's pricing and licensing receive mixed reviews, seen as both reasonable and costly depending on usage and modules.
 

Valuable Features

OpenText ALM Quality Management offers robust reporting, flexible management, integrations, and real-time updates, enhancing efficiency and coordination.
SmartBear TestComplete excels in cross-platform automation, integration, and support for multiple languages, enhancing automated testing efficiency and maintenance.
It creates constant visibility into the test process, showing the status, bugs, and automated test results.
The integration with internal applications and CollabNet is made possible through exposed APIs, allowing necessary integrations.
We can create a requirement for stability metrics with the test cases to ensure all requirements are covered.
The most valuable feature of SmartBear TestComplete for me is the image comparison functionality.
 

Categories and Ranking

OpenText Application Qualit...
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
208
Ranking in other categories
Application Lifecycle Management (ALM) Suites (4th), Test Management Tools (1st)
SmartBear TestComplete
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Functional Testing Tools (7th), Regression Testing Tools (4th), Test Automation Tools (5th)
 

Mindshare comparison

While both are Application Lifecycle Management solutions, they serve different purposes. OpenText Application Quality Management is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 5.5%, up 5.3% compared to last year.
SmartBear TestComplete, on the other hand, focuses on Test Automation Tools, holds 6.0% mindshare, down 6.8% since last year.
Application Lifecycle Management (ALM) Suites
Test Automation Tools
 

Featured Reviews

Hosney Osman - PeerSpot reviewer
Service provider recognizes effective project tracking and reporting capabilities
Regarding integration with various development tools, I can provide examples, and I am using customizable dashboards in OpenText ALM _ Quality Center, which definitely help identify project bottlenecks. As for the scalability of OpenText ALM _ Quality Center, there are limitations, particularly in agile methodologies, which is currently my main concern.
Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
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Use our free recommendation engine to learn which Application Lifecycle Management (ALM) Suites solutions are best for your needs.
861,481 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
38%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
7%
Computer Software Company
18%
Manufacturing Company
15%
Financial Services Firm
13%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus ALM Quality Center?
The most valuable feature is the ST Add-In. It's a Microsoft add-in that makes it much easier to upload test cases into Quality Center.
What is your experience regarding pricing and costs for Micro Focus ALM Quality Center?
The on-premises setup tends to be on the expensive side. It would be cheaper to use a cloud model with a pay-per-use licensing model.
What needs improvement with Micro Focus ALM Quality Center?
We work with Jira now, and there are some very good workflows. There could be more configurable workflows regarding test case creation approval. I see a stable tool that remains relevant in the mar...
What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I am not involved in pricing or licensing; our management team handles these aspects.
What needs improvement with SmartBear TestComplete?
While using SmartBear TestComplete, we are fine with the current capabilities, however, it would be beneficial to improve some performance aspects, especially the image comparison feature. Occasion...
 

Also Known As

Micro Focus ALM Quality Center, HPE ALM, Quality Center, Quality Center, Micro Focus ALM
No data available
 

Overview

 

Sample Customers

Airbus Defense and Space, Vodafone, JTI, Xellia, and Banco de Creìdito e Inversiones (Bci)
Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Find out what your peers are saying about OpenText Application Quality Management vs. SmartBear TestComplete and other solutions. Updated: July 2020.
861,481 professionals have used our research since 2012.