Mezmo vs Splunk ITSI (IT Service Intelligence) comparison

Mezmo and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Mezmo is ranked #80, while Splunk is ranked #12 with an average rating of 8.3. Mezmo holds a 0.1% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Mezmo users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Mezmo

Read 2 Mezmo reviews

520 Views
270 Comparison Views

100% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

2,929 Views
1,640 Comparison Views

97% willing to recommend

Mezmo

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Mezmo and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mezmo vs. Splunk ITSI (IT Service Intelligence) Report (Updated: July 2025).

Buyer's Guide

Mezmo vs. Splunk ITSI (IT Service Intelligence)

July 2025

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Helped 865,164 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

80th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (52nd), Observability Pipeline Software (7th)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of August 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.1%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"LogDNA consolidates all logs into one place, which is super valuable."

"Splunk ITSI offers a valuable visualization tree that allows us to map and analyze dependencies and co-dependency within our environment."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"I like ITSI's glass tables. They're easy to navigate by clicking through them. The interface isn't that much different from other products I've used. It provides all the information we need in one place."

"Our mean time to detect is down to five minutes."

"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."

"The service analyzer view and automatic creation of incidents are valuable."

"ITSI's most valuable feature is that it's easy to integrate DLP."

"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"While integrating services and KPIs in ITSI is straightforward, I found it challenging to analyze them with the service analyzers; specifically, using the deep dive feature to pinpoint the exact source and time of an issue proved difficult."

"The problem becomes the price, as Splunk is an expensive product."

"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."

"ITSI could benefit from a security model that would allow operations team members to get involved in model building, KPI implementation, and model maintenance, while maintaining appropriate segregation of duties."

"I believe the refresh time should be faster."

"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."

"It would be good if an interface was included in the next release."

"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

Information not available

"The licensing is based on data usage."

"It would have been good if the product cost was much lower."

"Splunk ITSI is an expensive tool, and we need to purchase the utility license."

"Splunk pricing is high."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"Pricing has some room for improvement."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

19%

Government

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

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What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Also Known As

LogDNA

No data available

Overview

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
‍
Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Instacart, Asics, Lime, Salesforce

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Mezmo vs. Splunk ITSI (IT Service Intelligence)

July 2025

Free Report: Mezmo vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Mezmo vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: July 2025.

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