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Mezmo vs Splunk ITSI (IT Service Intelligence) comparison

Mezmo and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Mezmo is ranked #92, while Splunk is ranked #12 with an average rating of 8.2. Mezmo holds a 0.1% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of Mezmo users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
Mezmo
Read 2 Mezmo reviews
  • 220 Views
  • 33 Comparison Views
100% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,725 Views
  • 764 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Mezmo and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Mezmo vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).
Buyer's Guide
Mezmo vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Mezmo
Ranking in Application Performance Monitoring (APM) and Observability
92nd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Log Management (55th), Observability Pipeline Software (7th)
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.1%, up from 0.1% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

TO
It consolidates all logs into one place and provides required features and functionalities
Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."
"LogDNA consolidates all logs into one place, which is super valuable."
"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."
"One of the excellent features is the service analyzer, which is truly impressive."
"In my opinion, Splunk IT Service Intelligence (ITSI) is better than QRadar. With the help of Splunk, we can get results."
"Customers have noted the solution helps streamline incident management."
"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."
"The most valuable features are the service analyzer and Glass Tables."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"No ability to encapsulate a query or a filter, and communicate or share that among the team."
"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"When we check the service analyzer, and we have custom inputs, there are issues."
"We also faced challenges relating to UI development."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"While Splunk has existing add-ons, they are unreliable and do not provide accurate results."
"Integration is the most critical area to improve in Splunk IT Service Intelligence (ITSI). It wasn't a great experience because you had to do a little back and forth to integrate the solution."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

Information not available
"Pricing has some room for improvement."
"Splunk ITSI is expensive."
"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"Splunk ITSI is expensive."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
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What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
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What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
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Product Reports

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Buyer's Guide
Splunk ITSI (IT Service Intelligence)
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Also Known As

LogDNA
No data available
 

Overview

Today’s enterprises must manage a massive amount of machine data. They require a platform that enables engineering teams to deliberately route and store structured and unstructured data for different teams with unique use cases. Legacy platforms weren’t made for this moment.
‍
Mezmo, formerly LogDNA, lets organizations ingest, process, route, analyze, and store all of their log data. Purpose-built for modern engineering teams—including developers, SREs, IT Operations, and Security Engineers—the Mezmo platform is trusted by thousands of companies for SaaS, cloud, and hybrid applications.

Mezmo

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Instacart, Asics, Lime, Salesforce
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
Mezmo vs. Splunk ITSI (IT Service Intelligence)
June 2025
Free Report: Mezmo vs. Splunk ITSI (IT Service Intelligence)
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We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.