LiveAgent vs NinjaOne comparison

QualityUnit and NinjaOne are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #49, while NinjaOne is ranked #9 with an average rating of 7.7. QualityUnit holds a 0.2% mindshare in ISM, compared to NinjaOne’s 3.1% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

111 Views
28 Comparison Views

100% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

1,402 Views
223 Comparison Views

94% willing to recommend

LiveAgent

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and NinjaOne compete in the helpdesk and IT management space. LiveAgent leads in customer support and affordability, while NinjaOne offers a more comprehensive feature set for IT departments.

Features: LiveAgent includes integrated helpdesk capabilities, live chat, and social media integration, making it ideal for businesses focused on customer interaction. NinjaOne offers advanced IT management tools with extensive monitoring and automation, targeting IT departments managing complex infrastructures.

Ease of Deployment and Customer Service: LiveAgent offers a straightforward cloud-based deployment, ensuring a rapid setup and continuous customer support. NinjaOne provides a similar deployment model with a focus on efficient IT service management and strong support channels, adding value for large IT environments.

Pricing and ROI: LiveAgent's competitive pricing and low setup costs offer an attractive ROI for those focused on customer support. NinjaOne has higher initial costs, justified by its automation features that enhance ROI for enterprises requiring detailed IT management.

To learn more, read our detailed LiveAgent vs. NinjaOne Report (Updated: June 2025).

Buyer's Guide

LiveAgent vs. NinjaOne

June 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

49th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (38th), Knowledge Management Software (22nd)

NinjaOne

Ranking in IT Service Management (ITSM)

9th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (31st), Server Monitoring (9th), Remote Access (20th), Vulnerability Management (26th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (8th), MSP Backup (3rd), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of June 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.2%, down from 0.2% compared to the previous year. The mindshare of NinjaOne is 3.1%, down from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Provides service level optimization."

"The most valuable feature was how the solution helped us to prioritize tasks."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"Good at managing updates and for remote support."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"The installation is easy, it only took two minutes."

"The most valuable feature we have found currently is probably patch management."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

More NinjaOne pros

Cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The graphical user interface could be improved."

"The ticketing system in NinjaOne is not the best."

"I want NinjaOne to improve the reports."

"The solution could improve by optimizing the internet connection being used."

"I would like to see more scripts for PowerShell commands."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's pricing and user interface needs improvement."

More NinjaOne cons

Pricing and Cost Advice

Information not available

"NinjaRMM uses a subscription model."

"We got a pretty good deal. It was fairly affordable."

"The pricing is reasonable and cheaper than ConnectWise."

"Its pricing is great."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The product's pricing depends on the number of PCs or devices."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

15%

Government

Retailer

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

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What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

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What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

Comparisons

No data available

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Product Reports

Buyer's Guide

Help Desk Software

May 2025

Download LiveAgent product report

Buyer's Guide

NinjaOne

May 2025

Download NinjaOne product report

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Status Pros, Mitchell and Company

Buyer's Guide

LiveAgent vs. NinjaOne

June 2025

Free Report: LiveAgent vs. NinjaOne

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