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Lithium vs Zimbra Social [EOL] comparison

Why PeerSpot?
Khoros and Zimbra are both solutions in the Community Platforms category. Additionally, 100% of Zimbra users are willing to recommend the solution.
Lithium
  • 1,047 Views
  • 147 Comparison Views
Zimbra Social [EOL]
Read 2 Zimbra Social [EOL] reviews
    100% willing to recommend

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    Lithium
    Average Rating
    0.0
    Number of Reviews
    0
    Ranking in other categories
    Social CRM (11th), Community Platforms (3rd), Social Media Management Solutions (6th)
    Zimbra Social [EOL]
    Average Rating
    7.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
     

    Q&A Highlights

    it_user153456 - PeerSpot reviewer
    it_user153456
    Community Manager at a computer software company with 1,001-5,000 employees
    Sep 25, 2014
    Social customer community platform for B2B company?
    Not sure if you have studied Salesforce's community, sharing it with you first. http://www.salesforce.com/communities/overview/
    See all answers
     

    Featured Reviews

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    it_user522870 - PeerSpot reviewer
    it_user522870
    Lecturer at a tech services company with 501-1,000 employees
    The administration feature supports the settings and monitoring. There is need for more collaboration in the education sector.
    Administration is the most valuable feature because it supports the settings, monitoring, and it enables the Zimbra Collaboration Plugins Zimbra Collaboration and Social Integration have broken the presumptions in our school that open source solutions are limited and not user-friendly. There is…
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    Answers from the Community

    it_user153456 - PeerSpot reviewer
    it_user153456
    Community Manager at a computer software company with 1,001-5,000 employees
    Sep 25, 2014
    Sep 25, 2014
    Social customer community platform for B2B company?
    Not sure if you have studied Salesforce's community, sharing it with you first. http://www.salesforce.com/communities/overview/
    2 out of 10 answers
    it_user149673 - PeerSpot reviewer
    it_user149673
    Sales at a tech company with 10,001+ employees
    Sep 24, 2014
    It really depends on the requirement you have. Most of the options you have offer a customer portal only, without really integrating into "services" aspects... Another critical issue I think when you are considering smaller scale companies, it will be the vision they have. Are they waiting to be acquired by a Giant? Any acquisition is a nightmare to customers, because it delay any kinds of innovation and improvement. Back to the applications you have mentioned, Jive should be the one with more possibilities, but if you are willing to go further forward, Salesforce should be a platform offering you the most options.
    Read full answer
    it_user105849 - PeerSpot reviewer
    it_user105849
    Works
    Sep 24, 2014
    Hi. Hopefully we can help. We specialise in enterprise social software customisation, development and support. We're independent but work with some of the platforms you've mentioned and others. You can contact me at john.atherton@surevine.com.
    Read full answer
    See all 10 answers
     

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    Product Reports

    Buyer's Guide
    Social CRM
    October 2026
    Lithium reportDownload Lithium product report
    Buyer's Guide
    Enterprise Social Software
    October 2026
    Zimbra Social [EOL] reportDownload Zimbra Social [EOL] product report
     

    Also Known As

    No data available
    Telligent
     

    Overview

    Lithium provides a robust platform designed for enhancing online communities, offering efficient tools for engagement and customer service. Its adaptability supports specific industry demands.

    As a leading platform, Lithium focuses on driving meaningful interactions through advanced engagement tools and management features tailored to community needs. It supports efficient customer interaction, enhances user experience, and facilitates effective management of community-driven information. Businesses can leverage its capabilities to transform customer insights into actionable strategies, ultimately fostering community growth and engagement.

    What are the key features of Lithium?
    • Community Forums: Enables dynamic discussions and information sharing.
    • Social Media Integration: Seamless connectivity with social channels for broader reach.
    • Analytics Dashboard: Provides insights into community interaction and engagement metrics.
    • Knowledge Base: Centralizes information for easy access and management.
    • Moderation Tools: Facilitates effective content oversight and community management.
    What benefits should users expect from Lithium?
    • Enhanced Engagement: Increases customer interaction and satisfaction.
    • Improved Efficiency: Streamlines communication processes.
    • Data-Driven Decisions: Offers valuable insights for strategic planning.
    • Cost Savings: Reduces customer service workload with self-service options.
    • Loyalty Building: Strengthens community ties through consistent interaction.

    In industries like telecommunications and retail, Lithium supports customer engagement by utilizing its community-building capabilities. In retail, it provides platforms for feedback and reviews, whereas telecommunication companies use it for interactive support forums, enhancing customer service and loyalty.

    Khoros
    VMWare Zimbra provides open source email and calendar groupware software, Zimbra is a popular choice for Linux and Mac OS X email servers and supports SaaS.
    Zimbra
     

    Sample Customers

    American Diabetes Association, Best Buy, British Gas, Cvous.com, Centrify, Thermos Brand, Giffgaff, Joe Mobile, Microsoft
    Escorts, Wasgau & VNC, UniMAP, HOLA, Ring Line, TIGC, Xmission, Lafayette College, Future Group, Sheela Foam
    See our list of best Community Platforms vendors.

    We monitor all Community Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.