Kustomer vs Presence Technology comparison

Kustomer and Presence Technology are both solutions in the CRM category. Kustomer is ranked #82, while Presence Technology is ranked #62. Kustomer holds a 0.4% mindshare in CRM, compared to Presence Technology’s 0.5% mindshare.

Kustomer

743 Views
654 Comparison Views

Presence Technology

722 Views
708 Comparison Views

Kustomer

Presence Technology

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kustomer and Presence Technology based on real PeerSpot user reviews.

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Buyer's Guide

CRM

March 2026

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Helped 886,576 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kustomer

Ranking in CRM

82nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (20th)

Presence Technology

Ranking in CRM

62nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Kustomer is 0.4%, up from 0.1% compared to the previous year. The mindshare of Presence Technology is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Presence Technology	0.5%
Kustomer	0.4%
Other	99.1%

CRM

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Comparisons

Zendesk vs Kustomer

Compared 37% of the time

HubSpot CRM vs Kustomer

Compared 33% of the time

Eptica WCS Suite vs Kustomer

Compared 14% of the time

Oracle Fusion Service vs Kustomer

Compared 8% of the time

Intercom Customer Communications Platform vs Kustomer

Compared 8% of the time

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Bixpand vs Presence Technology

Compared 14% of the time

Microsoft Dynamics CRM vs Presence Technology

Compared 12% of the time

Zoho CRM vs Presence Technology

Compared 10% of the time

Simply CRM vs Presence Technology

Compared 9% of the time

FreeAgent CRM vs Presence Technology

Compared 8% of the time

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Product Reports

Buyer's Guide

CRM Customer Engagement Centers

March 2026

Download Kustomer product report

Buyer's Guide

CRM

March 2026

Download Presence Technology product report

Overview

Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

Kustomer

Presence Technology offers a variety of solutions to improve and invigorate Contact Centers. Presence is proven technology that has been utilized in Contact Centers throughout the world, and provides solutions for the most demanding Contact Center requirements.

Presence Technology

Sample Customers

Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK

Acierto.com, Adarve Corporaci‹n de Servicios, Algar Tecnologia, Alliance RecuperaÊo de Cr_dito, Anšlisis Survey, Arriva Medical, Balearia, BankAtlantic, Bath Fitter, Bayview Financial, BlueLinx, Caja Morelia Valladolid, ContactNova

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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886,576 professionals have used our research since 2012.

See our list of best CRM vendors.

We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.