No more typing reviews! Try our Samantha, our new voice AI agent.

KeyedIn Projects vs ServiceNow Strategic Portfolio Management comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KeyedIn Projects
Ranking in Project Portfolio Management
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Project Management Software (27th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Enterprise Agile Planning Tools (4th)
 

Mindshare comparison

As of October 2026, in the Project Portfolio Management category, the mindshare of KeyedIn Projects is 2.3%, up from 1.3% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management4.0%
KeyedIn Projects2.3%
Other93.7%
Project Portfolio Management
 

Featured Reviews

it_user490518 - PeerSpot reviewer
Operations Manager at a tech services company with 51-200 employees
It streamlined our project management and resource management process.
I think the functionality with the reporting capability can be improved and I know there's a new version of KeyedIn coming out. I haven't had the opportunity yet to look at the new version, but I would say that reporting is actually one are for improvement. The way their functionality is set could be improved because, basically, what it does is: you can pull a resourcing report and you can pull a financial report, and it seems like they pull from different databases. You're not always able to compile all the data into one report. You have to pull separate reports to look at different data. That's one thing that I found that has been kind of hard with KeyedIn, because you can't view all the data you want into one report. It's not that flexible. You have to work with two separate reports in order to come to look at the data that you want. I would say that's one area for improvement: You're just not able to filter all the same data into one report. I'm also looking for integration here. Integration with, for example, a BI platform. We're implementing a BI platform here. I know that in KeyedIn, there's no real data connector that connects straight – although you can still connect via API - but KeyedIn does not have a data connector right now. I talk to the rep each week and that's something that I think would be a big win for KeyedIn. If it had a data connector already, it would be easier to integrate with other platforms.
reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"KeyedIn has been very valuable in helping us streamline our process here in terms of project management and resource management."
"It is a practical and useful tool which benefits both us and our clients."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"The most important feature for us is project portfolio management, which helps us manage and track the entire life cycle of a project or a program at an enterprise scale and across business portfolios."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"The most important feature of ServiceNow IT Business Management is flexibility."
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
 

Cons

"It was more complicated than it needed to be, but with a KeyedIn implementation manager it was not an issue."
"I would say that reporting is actually one area for improvement. You're just not able to filter all the same data into one report."
"ServiceNow need to focus on internal empowerment rather than awareness to drive the change."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"A major improvement we would like to see is definitely around agile management."
"The cost could be improved. The solution is quite pricey."
"The solution is very expensive and best for larger organizations, mostly due to the fact that it would be too costly to use for medium-sized companies."
"The solution, currently, whatever it is, it's very concrete. Customizing it is a bit of a tedious task."
"The product comes with little options out of the box."
"The pricing is average."
 

Pricing and Cost Advice

Information not available
"The tool is expensive."
"The licensing is based on metrics and is tailored to customer's needs."
"The cost of the solution should not be more than $50,000 annually."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
"The solution is expensive."
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
915,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
22%
Comms Service Provider
11%
Financial Services Firm
9%
Manufacturing Company
9%
Financial Services Firm
13%
Manufacturing Company
10%
Government
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
I purchased the license for the product directly from ServiceNow Strategic Portfolio Management.
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps a...
What is your primary use case for ServiceNow Strategic Portfolio Management?
My use cases for ServiceNow Strategic Portfolio Management include ITSM. For ITSM, I use it for the service desk, workflow creations, catalog creation, and automatic allocations. I work with Servic...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Encompass Solutions, Alliance Healthcare, City and Guilds, MavenWire, NashTech Software, Nickelfish
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about KeyedIn Projects vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.