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KeyedIn Projects vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KeyedIn Projects
Ranking in Project Portfolio Management
15th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
2
Ranking in other categories
Project Management Software (30th)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
7th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
36
Ranking in other categories
Enterprise Agile Planning Tools (3rd)
 

Mindshare comparison

As of May 2026, in the Project Portfolio Management category, the mindshare of KeyedIn Projects is 2.3%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 5.1%, down from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management5.1%
KeyedIn Projects2.3%
Other92.6%
Project Portfolio Management
 

Featured Reviews

it_user490518 - PeerSpot reviewer
Operations Manager at a tech services company with 51-200 employees
It streamlined our project management and resource management process.
I think the functionality with the reporting capability can be improved and I know there's a new version of KeyedIn coming out. I haven't had the opportunity yet to look at the new version, but I would say that reporting is actually one are for improvement. The way their functionality is set could be improved because, basically, what it does is: you can pull a resourcing report and you can pull a financial report, and it seems like they pull from different databases. You're not always able to compile all the data into one report. You have to pull separate reports to look at different data. That's one thing that I found that has been kind of hard with KeyedIn, because you can't view all the data you want into one report. It's not that flexible. You have to work with two separate reports in order to come to look at the data that you want. I would say that's one area for improvement: You're just not able to filter all the same data into one report. I'm also looking for integration here. Integration with, for example, a BI platform. We're implementing a BI platform here. I know that in KeyedIn, there's no real data connector that connects straight – although you can still connect via API - but KeyedIn does not have a data connector right now. I talk to the rep each week and that's something that I think would be a big win for KeyedIn. If it had a data connector already, it would be easier to integrate with other platforms.
SH
Freelancer at a media company with 1,001-5,000 employees
Have experienced improved project and resource management with strategic alignment and comprehensive support
The complete ServiceNow Strategic Portfolio Management suite is used for strategic alignment, allowing us to track projects, portfolios, costs, and vendors to make informed decisions based on project tasks. While I may not be able to specify exact strategic outcomes from the SPM, the overall cost can be reduced by eliminating scattered tools such as JIRA and Microsoft Project Planner, which were onboarded into a single platform for multiple processes in ServiceNow, especially with CSDM that offers services-based alignment. The impact of ServiceNow Strategic Portfolio Management's analytics and reporting features on decision-making processes includes utilizing reports based on milestones during project implementations. Some tasks can be delayed or not aligned with requirements, such as in agile-based projects where features such as Sprint Burndown Charts are monitored. Reports can be fetched from SPM showing if milestones have been achieved, allowing for course corrections based on metrics indicating whether they are on track.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a practical and useful tool which benefits both us and our clients."
"KeyedIn has been very valuable in helping us streamline our process here in terms of project management and resource management."
"In our company we use this solution on a daily basis as an administration application for reporting, where you can assign incident tickets or trade tickets and the relevant department uses it for follow up on problems or changes that have occurred."
"The ease of use is the most valuable feature. It's very intuitive to set up."
"What I like about ServiceNow is how it operates as a complete platform."
"The integration of ServiceNow Strategic Portfolio Management with other ServiceNow modules improves workflow efficiency by calculating overall project costs associated with vendor management."
"The interface is user-friendly; it's one of the most user-friendly on the market and the most complete."
"We are a solution provider and this is one of the products that we implement for our clients, who are using it for project management, control management, and change management across a variety of industries."
"The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
 

Cons

"It was more complicated than it needed to be, but with a KeyedIn implementation manager it was not an issue."
"I would say that reporting is actually one area for improvement. You're just not able to filter all the same data into one report."
"Improving configuration activities and productivity would be beneficial, as fresh graduates using the system require training to adapt."
"SPM is definitely strong for project management, but its finance capabilities are not as robust."
"I found the documentation difficult to figure out the basics of how it works. If the documentation could be improved to make understanding the basics easier, that would be beneficial, as I had to search through different videos and multiple places to find information."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"I would like to see some artificial intelligence incorporated into the management functions."
"The price keeps going up, and to remain competitive, it needs to have a competitive edge."
"The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity."
"Currently, we have to customize that. It is doable. We have done it but through customization."
 

Pricing and Cost Advice

Information not available
"The licensing is based on metrics and is tailored to customer's needs."
"The tool is expensive."
"The pricing is negotiable based on the contract and licensing perspective."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"I would rate the cost as five out of ten."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"The solution was quite expensive."
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Top Industries

By visitors reading reviews
Construction Company
23%
Energy/Utilities Company
12%
Comms Service Provider
10%
Financial Services Firm
10%
Financial Services Firm
14%
Manufacturing Company
11%
Government
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise26
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The pricing is rated six, as it's relatively low-medium compared to other solutions. However, the value isn't fully justified when not all features are used. A pricing model adjustment is needed fo...
What needs improvement with ServiceNow Strategic Portfolio Management?
I don't have a comment on what areas of ServiceNow Strategic Portfolio Management could be improved or enhanced, which may be because we're not utilizing it properly. I found the documentation diff...
What is your primary use case for ServiceNow Strategic Portfolio Management?
We started off using ServiceNow Strategic Portfolio Management as an ITSM tool for workforce integrations, workflows, and creating integrations with other systems such as Microsoft Teams to give up...
 

Also Known As

No data available
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Encompass Solutions, Alliance Healthcare, City and Guilds, MavenWire, NashTech Software, Nickelfish
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about KeyedIn Projects vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.