

Kentik and NinjaOne compete in network and device management software. Kentik seems to have the upper hand with more extensive network functionalities.
Features: Kentik provides comprehensive network traffic visualization and flow analysis. Its advanced features include a data explorer, DDoS alerting, and SQL querying. The SaaS model minimizes maintenance concerns. NinjaOne offers remote device management capabilities, focusing on simple deployment, patch management, and supporting scripts and policies.
Room for Improvement: Kentik users seek more granular control over user permissions, streamlined reporting features, and better integration of actionable insights and cost analysis tools. NinjaOne users desire enhanced integration with third-party software, improved reporting capabilities, and more intuitive remote connectivity with enhanced GUI aesthetics.
Ease of Deployment and Customer Service: Kentik offers deployment across on-premises and private cloud environments and is known for its reliable and prompt customer service. NinjaOne is primarily deployed on public cloud platforms, providing flexibility in hybrid environments. Kentik's technical support is praised for responsiveness and expertise, while NinjaOne's support is effective but rated slightly lower.
Pricing and ROI: Kentik's pricing is device-based, offering discounts for larger networks and education sectors, showing significant ROI through cost reduction, although it can be expensive. NinjaOne offers a negotiable subscription-based pricing model, seen as cost-effective but potentially pricey. Both solutions bring ROI with Kentik focusing on network cost savings and NinjaOne on comprehensive remote management capabilities.
If we had, for example, a contracted capacity from Vivo of 50 GB and we were using 40, with Kentik we reduced this usage from 40 to 20.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
I believe the return on investment has been mainly time savings in performing troubleshooting.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Time-wise, it is probably saving the service desk a day a week.
We saved money because we were able to consolidate three different tools into one.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
Kentik's integration with Kubernetes makes scaling easier.
Kentik's scalability is effective; the platform can handle these large volumes.
Kentik's scalability depends on how it is contracted.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
Based on stability, I would give Kentik a nine.
I can say it is so great for us because if we configure it with Flowspec, the orchestration that we use, which is Kentik, makes the decision and automatically forwards the traffic to another position that we have in our network, or outgoing that we use.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
NinjaOne is extremely stable.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
It needed to be a bit easier for new users and have slightly more customized reports.
Currently, the way I'm configuring it uses reactive alerts, which means alerts are triggered when an issue occurs. I would prefer more proactive alerts in the future.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
Later, the prices are very high to maintain all the functionality blocks.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The best features that Kentik offers are the ability to identify traffic end-to-end and to know which transit is used, if it goes through any other transit, to see the entire flow, from the subscriber to the content provider and vice versa.
This allows for better understanding of whether there is a critical ongoing case related to incoming traffic, such as a DDoS event, which is crucial for a service provider dealing with numerous customers.
Kentik has positively impacted our organization because when something happens, we use Kentik to analyze the problem and it brings us a faster solution to the problem, and the troubleshooting is clearer.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Mindshare (%) |
|---|---|
| NinjaOne | 1.0% |
| Kentik | 1.7% |
| Other | 97.3% |


| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 4 |
Kentik provides real-time visibility into network infrastructure, focusing on monitoring, data visualization, and flow analysis to manage traffic patterns efficiently.
With robust analytics capabilities, Kentik offers insights into BGP peering status, aids in DDoS detection, and allows for detailed telemetry through its intuitive interface. The platform's SaaS nature simplifies operations by eliminating server maintenance concerns. Multi-vendor support and synthetic testing enhance network security and performance by simulating customer scenarios, while its API offers automation for querying and reporting tasks.
What are the key features of Kentik?Industries implement Kentik for network monitoring, traffic management, and flow data analysis across both on-prem and cloud setups. It proves valuable for detecting DDoS events, managing peering relationships, and optimizing costs, besides managing CDN configurations and performing synthetic tests in diverse environments.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?
What benefits can users expect?
NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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