Kentik vs NinjaOne comparison

Kentik and NinjaOne are both solutions in the Network Monitoring Software category. Kentik is ranked #29 with an average rating of 9.0, while NinjaOne is ranked #21 with an average rating of 8.3. Kentik holds a 1.8% mindshare in NMS, compared to NinjaOne’s 1.0% mindshare. Additionally, 100% of Kentik users are willing to recommend the solution, compared to 95% of NinjaOne users who would recommend it.

Kentik

Read 16 Kentik reviews

3,784 Views
3,368 Comparison Views

100% willing to recommend

NinjaOne

Read 24 NinjaOne reviews

8,571 Views
1,971 Comparison Views

95% willing to recommend

Kentik

NinjaOne

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Executive SummaryUpdated on Oct 10, 2024

Kentik and NinjaOne compete in network and device management software. Kentik seems to have the upper hand with more extensive network functionalities.

Features: Kentik provides comprehensive network traffic visualization and flow analysis. Its advanced features include a data explorer, DDoS alerting, and SQL querying. The SaaS model minimizes maintenance concerns. NinjaOne offers remote device management capabilities, focusing on simple deployment, patch management, and supporting scripts and policies.

Room for Improvement: Kentik users seek more granular control over user permissions, streamlined reporting features, and better integration of actionable insights and cost analysis tools. NinjaOne users desire enhanced integration with third-party software, improved reporting capabilities, and more intuitive remote connectivity with enhanced GUI aesthetics.

Ease of Deployment and Customer Service: Kentik offers deployment across on-premises and private cloud environments and is known for its reliable and prompt customer service. NinjaOne is primarily deployed on public cloud platforms, providing flexibility in hybrid environments. Kentik's technical support is praised for responsiveness and expertise, while NinjaOne's support is effective but rated slightly lower.

Pricing and ROI: Kentik's pricing is device-based, offering discounts for larger networks and education sectors, showing significant ROI through cost reduction, although it can be expensive. NinjaOne offers a negotiable subscription-based pricing model, seen as cost-effective but potentially pricey. Both solutions bring ROI with Kentik focusing on network cost savings and NinjaOne on comprehensive remote management capabilities.

To learn more, read our detailed Kentik vs. NinjaOne Report (Updated: March 2026).

Buyer's Guide

Kentik vs. NinjaOne

March 2026

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Helped 885,376 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Kentik enhances network management and cost efficiency, offering data insights while reducing engineering efforts, boosting operational efficiency and security.

Sentiment score

6.5

NinjaOne streamlines operations, enabling remote resolutions and productivity boosts, with most organizations seeing cost and workload reductions quickly.

In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.

reviewer2695314

BDM at a comms service provider with 11-50 employees

For more quotes and insights, download the Kentik report

NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

Jörg Köhler

Owner at AvalisNT AG

Time-wise, it is probably saving the service desk a day a week.

PeterMurphy

Head of Technology Operations at Codi Group

We saved money because we were able to consolidate three different tools into one.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

Customer Service

Sentiment score

8.3

Kentik's customer service is efficient and responsive, with proactive communication and expertise, greatly enhancing user satisfaction.

Sentiment score

7.0

NinjaOne's support is praised for responsiveness and capability, though some users note occasional slow responses and limited availability.

I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.

reviewer2695314

BDM at a comms service provider with 11-50 employees

They have monthly calls and discuss the product roadmap with us to determine what is needed.

Shubham-Saxena

Network Engineer III at Fortanix

For more quotes and insights, download the Kentik report

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Javier_Rodriguez

Cloud Consultant at i-Community AG

The customer support at NinjaOne is excellent, rated ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

Customer support from NinjaOne is excellent.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Scalability Issues

Sentiment score

8.3

Kentik is praised for its scalability in large, global installations, handling increased data flows and integrating with Kubernetes.

Sentiment score

8.2

NinjaOne efficiently scales across businesses, offering cost-effective and flexible device management for thousands of endpoints with ease.

Kentik's integration with Kubernetes makes scaling easier.

reviewer2695314

BDM at a comms service provider with 11-50 employees

You can scale as many devices and tests as you want, but you should have a good number of credits in your accounts.

Shubham-Saxena

Network Engineer III at Fortanix

For more quotes and insights, download the Kentik report

I would rate the scalability of NinjaOne as ten out of ten.

Roy Levy

CEO AND CTO at DeserveIT

We easily install the agent on new servers and can create scripts to automate agent installation.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne's scalability is brilliant, as we have gone from 2,000 devices to 3,500 devices.

PeterMurphy

Head of Technology Operations at Codi Group

For more quotes and insights, download the NinjaOne report

Stability Issues

Sentiment score

8.1

Users commend Kentik for its strong stability, minimal disruptions, efficient issue resolution, and satisfactory performance, especially in lab settings.

Sentiment score

8.2

Users find NinjaOne reliable and stable due to frequent updates, despite occasional minor issues with remote command execution.

In production, however, dimensioning of the underlying platforms is something to be mindful of.

reviewer2695314

BDM at a comms service provider with 11-50 employees

Based on stability, I would give Kentik a nine.

Shubham-Saxena

Network Engineer III at Fortanix

For more quotes and insights, download the Kentik report

I would rate the stability a ten out of ten.

Jörg Köhler

Owner at AvalisNT AG

In the two years I have used it, I have never experienced any downtime or reliability issues.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

NinjaOne is extremely stable.

reviewer2805150

IT Director at a financial services firm with 10,001+ employees

For more quotes and insights, download the NinjaOne report

Room For Improvement

Kentik users desire enhanced permissions, UI, API access, integrations, AI, insights, cost-effectiveness, and alert and data features.

NinjaOne requires reporting, interface, integration, and feature improvements, addressing cost, usability, and security concerns for a better user experience.

More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.

reviewer2695314

BDM at a comms service provider with 11-50 employees

For more quotes and insights, download the Kentik report

Security and reporting, including business intelligence tools, are adequate.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.

Afshaar Ahmed

DevOps Engineer at a tech services company with 201-500 employees

The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

For more quotes and insights, download the NinjaOne report

Setup Cost

Kentik's pricing depends on usage factors, offering discounts for education, with annual and multi-year contracts available.

NinjaOne offers competitive, device-specific monthly pricing with good value, affordable compared to competitors, and benefits for educational institutions.

The pricing is good and aligns with the market target.

ADRIANA SALDARRIAGA TOBON

Sales Manager at IFX NEtworks

Kentik’s pricing is competitive in the marketplace.

reviewer2695314

BDM at a comms service provider with 11-50 employees

For more quotes and insights, download the Kentik report

The pricing for NinjaOne is appropriate for small companies.

Javier_Rodriguez

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Jörg Köhler

Owner at AvalisNT AG

My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.

Courtney Mcclellan

IT Support at Team Trinet

For more quotes and insights, download the NinjaOne report

Valuable Features

Kentik offers real-time network visibility, customizable dashboards, and automation, enhancing security, performance, and user experience efficiently.

NinjaOne boosts IT efficiency with remote management, automation, strong security, and seamless integration, offering a user-friendly, cost-effective solution.

The most important feature is cybersecurity.

ADRIANA SALDARRIAGA TOBON

Sales Manager at IFX NEtworks

One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.

reviewer2695314

BDM at a comms service provider with 11-50 employees

Kentik is easy to use and set up.

Shubham-Saxena

Network Engineer III at Fortanix

For more quotes and insights, download the Kentik report

The software's automation tools have solved critical deployment problems for small businesses.

Javier_Rodriguez

Cloud Consultant at i-Community AG

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Jörg Köhler

Owner at AvalisNT AG

Every month, every quarter, I see new features, and it is always evolving.

Roy Levy

CEO AND CTO at DeserveIT

For more quotes and insights, download the NinjaOne report

Categories and Ranking

Kentik

Ranking in Network Monitoring Software

29th

Average Rating

9.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Distributed Denial-of-Service (DDoS) Protection (16th)

NinjaOne

Ranking in Network Monitoring Software

21st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (9th), Server Monitoring (5th), IT Service Management (ITSM) (8th), Remote Access (10th), Vulnerability Management (27th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (1st), Patch Management (6th), MSP Backup (1st), Unified Endpoint Management (UEM) (7th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of Kentik is 1.8%, up from 0.7% compared to the previous year. The mindshare of NinjaOne is 1.0%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
NinjaOne	1.0%
Kentik	1.8%
Other	97.2%

Network Monitoring Software

Featured Reviews

Shubham-Saxena

Network Engineer III at Fortanix

Integrating synthetic tests and network monitoring enhances traffic pattern visualization

The Kentik support team is good. If you want me to rate them on a scale, I would give them eight. I had a call with the Kentik support team for fifteen minutes, so I'm going to give them eight for now. The reason for giving them an eight is that they are good and address our issues. They have monthly calls and discuss the product roadmap with us, including what is needed and what is not. However, when we are working on some real issues with Kentik, I sometimes feel there's a delay due to the busyness of their teams. We faced some outages and were not able to get the desired results from Kentik tools, so that took a little time to resolve.

Read full review

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Top Industries

By visitors reading reviews

Financial Services Firm

11%

Comms Service Provider

10%

Construction Company

10%

Computer Software Company

11%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	3
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

Questions from the Community

What is your experience regarding pricing and costs for Kentik?

I would say Kentik's pricing is not cheap. From my perspective as part of the technical team, I would not categorize it as expensive, but I know it is not cheap.

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What needs improvement with Kentik?

There's always room for improvements and better relations when using any kind of product. We faced some issues with Kentik UI and alerting, which we asked them to fix, and they succeeded. They have...

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What is your primary use case for Kentik?

We are using Kentik mostly for synthetic tests, and from one last year, network monitoring as well. We are using it for inter DC BGP tests and server monitoring as well.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

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What needs improvement with NinjaOne?

NinjaOne can be improved by making mobile usage on the system cheaper because it becomes an expensive commodity.

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What is your primary use case for NinjaOne?

My main use case for NinjaOne is patching operating systems and applications. I use NinjaOne for patching security vulnerabilities and ensuring that everything is kept up to date on the network for...

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Product Reports

Buyer's Guide

Kentik

March 2026

Download Kentik product report

Buyer's Guide

NinjaOne

March 2026

Download NinjaOne product report

Overview

Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.

With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.

Kentik

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Sample Customers

Pandora, Yelp, Neustar, Box, University of Washington, Zoom, Tata, and Cogent.

Status Pros, Mitchell and Company

Buyer's Guide

Kentik vs. NinjaOne

March 2026

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