Kentik and NinjaOne compete in network and device management software. Kentik seems to have the upper hand with more extensive network functionalities.
Features: Kentik provides comprehensive network traffic visualization and flow analysis. Its advanced features include a data explorer, DDoS alerting, and SQL querying. The SaaS model minimizes maintenance concerns. NinjaOne offers remote device management capabilities, focusing on simple deployment, patch management, and supporting scripts and policies.
Room for Improvement: Kentik users seek more granular control over user permissions, streamlined reporting features, and better integration of actionable insights and cost analysis tools. NinjaOne users desire enhanced integration with third-party software, improved reporting capabilities, and more intuitive remote connectivity with enhanced GUI aesthetics.
Ease of Deployment and Customer Service: Kentik offers deployment across on-premises and private cloud environments and is known for its reliable and prompt customer service. NinjaOne is primarily deployed on public cloud platforms, providing flexibility in hybrid environments. Kentik's technical support is praised for responsiveness and expertise, while NinjaOne's support is effective but rated slightly lower.
Pricing and ROI: Kentik's pricing is device-based, offering discounts for larger networks and education sectors, showing significant ROI through cost reduction, although it can be expensive. NinjaOne offers a negotiable subscription-based pricing model, seen as cost-effective but potentially pricey. Both solutions bring ROI with Kentik focusing on network cost savings and NinjaOne on comprehensive remote management capabilities.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
Kentik's integration with Kubernetes makes scaling easier.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
I would rate the stability a ten out of ten.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
Overall, the ease of use and the fact that it meets client expectations are major positives.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.
With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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