Kapture CRM vs Zoho CRM comparison

Kapture CRM and Zoho are both solutions in the CRM category. Kapture CRM is ranked #55, while Zoho is ranked #5 with an average rating of 8.3. Kapture CRM holds a 0.2% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

125 Views
85 Comparison Views

100% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,372 Views
1,178 Comparison Views

88% willing to recommend

Kapture CRM

Zoho CRM

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Executive Summary

We performed a comparison between Kapture CRM and Zoho CRM based on real PeerSpot user reviews.

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM.

To learn more, read our detailed CRM Report (Updated: May 2025).

Buyer's Guide

CRM

May 2025

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Helped 850,349 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kapture CRM

Ranking in CRM

55th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Kapture CRM is 0.2%, down from 0.3% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"The software sends automated messages for customers' birthdays and anniversaries."

"The most valuable feature of Zoho CRM is its ease of use."

"The whole forecasting and pipeline management is very good."

"The most valuable features are the lead, opportunity and task management as well as dashboard creation, reporting, contact management and campaigns."

"The solution is always stable."

"The login and logout times of each employee of our company are recorded by Zoho CRM for productivity calculations"

"There are many features that capture customer data."

"Zoho CRM integrates easily with customer service workflows."

"The most valuable feature of Zoho CRM is emailing. You can send emails to customers directly from Zoho CRM. The marketing team in my company uses this feature, and it's effective."

More Zoho CRM pros

Cons

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"I have issues with the tool's scalability."

"I would like to see more integrations and customization options in the next release."

"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."

"There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization."

"The chatbot feature is not very intelligent and lacks AI capabilities."

"Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective."

"The solution's feature for forecast has limitations."

"Zoho could be more user friendly by improving the UI of the interface."

More Zoho CRM cons

Pricing and Cost Advice

Information not available

"Zoho CRM is an expensive tool."

"Compared to other solutions, I would say Zoho CRM is very, very affordable because we can use different applications with one license."

"The solution is cost-effective."

"Professional plans cost $35 per user in the USA and EUR 35 in Europe."

"We consider it a good value and found it to be cost-effective."

"It is around $1000 a month."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"Zoho CRM is available at a fairly average price"

More Zoho CRM pricing and cost advice

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850,349 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

75%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

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What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

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What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

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Comparisons

Salesforce Sales Cloud vs Kapture CRM

Compared 100% of the time

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SAP CRM vs Zoho CRM

Compared 53% of the time

Odoo vs Zoho CRM

Compared 9% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

Salesforce Sales Cloud vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

CRM

May 2025

Download Kapture CRM product report

Buyer's Guide

Zoho CRM

April 2025

Download Zoho CRM product report

Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

Bigbasket

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Find out what your peers are saying about Salesforce, Microsoft, SAP and others in CRM. Updated: May 2025.

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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.