We performed a comparison between Kapture CRM and Zoho CRM based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The solution is always stable."
"Zoho CRM integrates easily with customer service workflows."
"Its initial setup process for the cloud-based version is straightforward."
"Zoho CRM's best feature is its reporting."
"The product is customizable."
"The best thing about Zoho CRM is that it is integrated with other Zoho applications."
"Zoho CRM has a location-based feature where if I'm visiting certain customers in a day, it can indicate to me the most efficient route. However, this is if the location of all the offices or places is updated, it saves my time. The calendar in Zoho CRM is synchronized with Google Calander which is very useful for me."
"What I like best about Zoho CRM is the web form feature. I find Zoho CRM forms excellent."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."
"I would like to see better integration with Zoho Creator."
"The solution's feature for forecast has limitations."
"The solution can improve by having a policy that allows us to integrate with the cloud."
"The process of creating reports is not very user-friendly - it takes time, and it's confusing."
"In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt."
"The chatbot feature is not very intelligent and lacks AI capabilities."
"I have issues with the tool's scalability."
"Support could be more knowledgeable."
Earn 20 points
Kapture CRM is ranked 54th in CRM while Zoho CRM is ranked 6th in CRM with 47 reviews. Kapture CRM is rated 10.0, while Zoho CRM is rated 8.0. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Zoho CRM writes "A highly stable solution that allows customization and data sharing". Kapture CRM is most compared with Salesforce Sales Cloud, whereas Zoho CRM is most compared with SAP CRM, monday.com, Bitrix24, Microsoft Dynamics CRM and LeadSquared.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
