Kapture CRM vs Oracle CX Sales comparison

Kapture CRM and Oracle are both solutions in the CRM category. Kapture CRM is ranked #54, while Oracle is ranked #12 with an average rating of 8.6. Kapture CRM holds a 0.6% mindshare in CRM, compared to Oracle’s 1.0% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 87% of Oracle users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

712 Views
684 Comparison Views

100% willing to recommend

Oracle CX Sales

Read 15 Oracle CX Sales reviews

1,839 Views
1,710 Comparison Views

87% willing to recommend

Kapture CRM

Oracle CX Sales

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Kapture CRM and Oracle CX Sales based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kapture CRM

Ranking in CRM

54th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle CX Sales

Ranking in CRM

12th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Opportunity Management (8th), Sales Force Automation (5th)

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Kapture CRM is 0.6%, up from 0.3% compared to the previous year. The mindshare of Oracle CX Sales is 1.0%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Oracle CX Sales	1.0%
Kapture CRM	0.6%
Other	98.4%

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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ManojKulkani

Sales Head - ICT Sector at a insurance company with 10,001+ employees

Workflow-driven processes enhance sales efficiency and analytical insights

Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software sends automated messages for customers' birthdays and anniversaries."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"The integration with other systems is easy."

"Stability depends on the implementation, but overall, it's quite high."

"The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system."

"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."

"It is stable and scalable, and their support has been very responsive."

"The lead and opportunity management features are valuable."

"Oracle CX Sales is workflow-driven, aligning with best practices in our sales process."

"The main purpose of Oracle CX Sales is to calculate the ROI, and if you have a clear understanding of what is the best ROI per campaign, you are going to invest in the right place and avoid spending with zero or low ROI."

More Oracle CX Sales pros

Cons

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"They could provide more integrated AI features as part of the platform rather than as a separate offering."

"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."

"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."

"They've been lacking in creating customization from scratch and in sales."

"The interface of Oracle CX Sales could be more user-friendly."

"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."

"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."

"The initial setup of Oracle CX Sales is very complex."

More Oracle CX Sales cons

Pricing and Cost Advice

Information not available

"It's expensive, but worth the money."

"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."

"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."

"The product is pricey."

"The price is reasonable."

"The solution is reasonably priced compared to other tools."

"The product pricing is reasonable compared to other solutions in the market."

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Top Industries

By visitors reading reviews

No data available

Construction Company

15%

Manufacturing Company

11%

University

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	1
Midsize Enterprise	2
Large Enterprise	12

Questions from the Community

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What do you like most about Oracle CX Sales?

The integration with other systems is easy.

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What is your experience regarding pricing and costs for Oracle CX Sales?

Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.

See all answers

What needs improvement with Oracle CX Sales?

The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...

See all answers

Comparisons

LeadSquared vs Kapture CRM

Compared 57% of the time

Salesforce Sales Cloud vs Kapture CRM

Compared 24% of the time

Interactive Intelligence vs Kapture CRM

Compared 19% of the time

More Kapture CRM Competitors

Salesforce Sales Cloud vs Oracle CX Sales

Compared 18% of the time

Microsoft Dynamics CRM vs Oracle CX Sales

Compared 12% of the time

Oracle Fusion Service vs Oracle CX Sales

Compared 8% of the time

Siebel CRM vs Oracle CX Sales

Compared 6% of the time

Wakeupsales CRM vs Oracle CX Sales

Compared 6% of the time

More Oracle CX Sales Competitors

Product Reports

Buyer's Guide

CRM

March 2026

Download Kapture CRM product report

Buyer's Guide

Oracle CX Sales

March 2026

Download Oracle CX Sales product report

Also Known As

No data available

Oracle Sales Cloud

Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

Oracle Sales Cloud is a sales enablement, sales intelligence, and sales performance management hybrid platform. It combines sales automation and intelligence, SPM (including compensation plans), partner relationship management, and sales collaboration tools. Features include: lead and opportunity management, prospecting, customer data enrichment, territory and quota balancing, goal alignment, compensation plan modeling, account management, partner selling programs, social collaboration, and sales education/knowledge management.

The key elements of Oracle Sales Cloud's SFA solution are vast. They include: • Core foundational sales force automation tools such as account, opportunity and lead management and productivity tools • A comprehensive partner relationship management offering to manage channel sales and partner management • Extensive sales performance management encompassing the science of managing territories, quota management and sales incentive compensation • Advanced analytics consisting of pre-built analytic reports, data visualization and adaptive intelligence • A customer data management system to ensure clean, consolidated and complete customer information. With rich functional capabilities and a comprehensive feature set, Oracles Sales Cloud provides a more modern approach to sales execution.

Oracle

Sample Customers

Bigbasket

Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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