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Jira vs TestRail comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Jira enhances efficiency, productivity, and collaboration, offering positive returns, though challenges with plugin support and precise measurement exist.
Sentiment score
3.3
TestRail improved productivity, collaboration, and accuracy in test management, providing valuable reporting, integrations, and an intuitive interface for users.
It's always hard to measure ROI precisely, but overall, the development time usually pays off within a year through efficiency gains.
CEO at 2Help
Time-wise, it saves about fifteen to twenty percent compared to Excel, and money-wise, it's around ten percent.
Test Architect at Zest Consulting
 

Customer Service

Sentiment score
6.6
Jira's support is considered helpful and responsive, though some users desire more proactive and personalized assistance.
Sentiment score
3.3
TestRail offers responsive support, but complex issues often require improved service, with users favoring self-service resources and community help.
Jira's customer support is one of the best I have ever dealt with because they respond quickly.
CEO at 2Help
I did not face any issues with stability or upgrades.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
Just today we had a hiccup where it didn't want to integrate with Jira.
Release and Test Manager at a consultancy with 11-50 employees
I personally escalate Leapwork issues with the Leapwork support tech team, and they are very quick to solve problems.
Automation Test Engineer Il at a computer software company with 11-50 employees
Sometimes, you really need to speak to a person, and arranging such calls is not easy.
Test Architect at Zest Consulting
 

Scalability Issues

Sentiment score
7.2
Jira effectively supports organizational scalability, though integration complexities can present challenges in implementing Scaled Agile Frameworks.
Sentiment score
7.0
TestRail offers robust scalability and stability, handling varied team sizes effectively, though user monitoring improvements are noted.
Scalability for Jira is great, and it handles growth easily from 100 to thousands.
CEO at 2Help
I have never experienced any issues with its scalability.
Test Architect at Zest Consulting
It also doesn't have the analytics and dashboards that you need for large scale enterprise implementations, which is why it's not really scalable.
Release and Test Manager at a consultancy with 11-50 employees
When I started automation testing in my current company, we only had 10-20 automated test cases integrated with TestRail, but we gradually increased to 100, 200, 1000, and 2000 cases.
Automation Test Engineer Il at a computer software company with 11-50 employees
 

Stability Issues

Sentiment score
7.6
Users praise Jira's stability, citing minimal bugs and glitches, with occasional issues linked to resource constraints and updates.
Sentiment score
5.9
TestRail is highly praised for its stability, with users experiencing rare, quickly resolved issues and consistently rating it highly.
It has never had any issues.
Test Architect at Zest Consulting
I would say seven or an eight because sometimes there are hiccups in the interface with Jira, for example.
Release and Test Manager at a consultancy with 11-50 employees
 

Room For Improvement

Jira struggles with complexity, UI issues, and limited reporting, needing better integration, customization, and user-friendly features.
TestRail needs improvements in reporting, integration, user interface, defect management, API, technical support, pricing, and AI features.
Focus more on improving API integration and automation tools, not just the design.
CEO at 2Help
To improve Jira, maybe some AI features could be added.
Senior Director, Head of Information Systems Division at Israel Innovation Authority
That's not good enough for enterprise level with multiple programs. You want multiple reports across multiple projects and you want the tailorability and configurability of having dashboards and analytics, which TestRail is weak on for enterprise level.
Release and Test Manager at a consultancy with 11-50 employees
TestRail lacks the functionality to map test cases to requirements and risks.
Test Architect at Zest Consulting
 

Setup Cost

Jira's pricing rises with team size, with significant costs for enterprises due to licenses, plugins, and cloud transitions.
Enterprise users have mixed views on TestRail's pricing, appreciating discounts and scalability despite recurring costs and no perpetual license.
Even if only five people from your team use a financial plugin, you still pay for all 100 seats.
CEO at 2Help
It offers good value for money.
Test Architect at Zest Consulting
 

Valuable Features

Jira excels in agile support, collaboration, customization, and efficient project management with user-friendly interfaces and robust integration options.
TestRail offers intuitive test management, effective integrations, and user-friendly features for efficient, cost-effective test execution and organization.
You can build your own workflows and make it work exactly the way your team needs and integrate it with almost every third-party software.
CEO at 2Help
The integration with Jira is good. I like that because it helps to show your test results and helps you to keep traceability between your user stories and your test results.
Release and Test Manager at a consultancy with 11-50 employees
The reporting capabilities and the simplicity of it make it user-friendly, as new users can easily understand the tool.
Automation Test Engineer Il at a computer software company with 11-50 employees
It significantly saves effort in managing test execution and managing all test cases.
Test Architect at Zest Consulting
 

Categories and Ranking

Jira
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
276
Ranking in other categories
Application Lifecycle Management (ALM) Suites (1st), Application Requirements Management (2nd), Project Management Software (1st)
TestRail
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
24
Ranking in other categories
Test Management Tools (2nd)
 

Mindshare comparison

Jira and TestRail aren’t in the same category and serve different purposes. Jira is designed for Application Lifecycle Management (ALM) Suites and holds a mindshare of 13.3%, down 22.9% compared to last year.
TestRail, on the other hand, focuses on Test Management Tools, holds 7.9% mindshare, down 12.2% since last year.
Application Lifecycle Management (ALM) Suites Market Share Distribution
ProductMarket Share (%)
Jira13.3%
Microsoft Azure DevOps10.3%
Codebeamer7.7%
Other68.7%
Application Lifecycle Management (ALM) Suites
Test Management Tools Market Share Distribution
ProductMarket Share (%)
TestRail7.9%
OpenText Application Quality Management9.0%
Tricentis qTest8.7%
Other74.4%
Test Management Tools
 

Featured Reviews

Nathan Akimoff - PeerSpot reviewer
CEO at 2Help
Has customized workflows to fit internal processes and improved overall team organization
I don't have a particular customization or integration that's been especially valuable for my team, but I experienced integrating Jira and QuickBooks, which was very challenging, but it really impacted the efficiency of the whole company. I have been working with Jira for over 12 years, and I've seen it grow every year. It's a powerful product, but lately, I think Atlassian has been adding too many simplified features that look nice but don't offer the same level of flexibility, and made some fields not available through the API, which is kind of frustrating. If I could make one suggestion, it would be to focus more on improving API integration and automation tools, not just the design.
ChristineAnderssen - PeerSpot reviewer
Release and Test Manager at a consultancy with 11-50 employees
Provides quick test management for agile workflows but lacks customization for reporting and dashboards
The analytics and reporting capabilities in TestRail are not very extensive and tailorable. This doesn't make it very suitable for enterprise level programs. With OpenText, you have a lot of flexibility. I'm talking about the old version of ALM, the desktop client, which I used when it was still Micro Focus ALM. It has a tremendous ability to generate different types of reports. You can build different graphs, have Word document format, Excel format, or write your own Excel queries and incorporate that into your own reporting. TestRail has one type of format. If you want to generate a test summary report, there is basically only one format that you can use. You can't add your own components. You can choose which portions of your test results you want to include by selecting certain sections, but you don't have freedom to add and remove sections yourself. It's predefined and all that you can do is just take out the ones that you don't want. It is usable, but it's not tailorable, it's not configurable, it just gives you the bare minimum. It depends on what you use the tool for. If you want to use TestRail for enterprise-level waterfall projects with traditional reporting and a lot of analytics, it's not good enough because the analytics, dashboards, and reporting are not really there. However, if you use it for agile and you want quick and easy with very simple functionality, then it's very good because it's simple to use. For agile use cases, it's great and you don't need more than that. But if you are looking for an enterprise tool or waterfall project with large programs, even the enterprise version is not sufficient. There's no significant difference from the basic version. The only thing that you really get is the ability to have multiple project reporting, but the reporting itself is limited. There are no configurable dashboards. You can report across multiple projects, which is great, but the type of reports that you can run are limited to the current set of built-in reports. That's not good enough for enterprise level with multiple project and large programs. You want multiple reports across multiple projects and you want the tailorability and configurability of having dashboards and analytics, which TestRail is weak on for the enterprise level.
report
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Answers from the Community

HV
Principal Solutions Architect at InfoStretch
Apr 19, 2023
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not.
See 2 answers
EB
Director of Community at PeerSpot (formerly IT Central Station)
Nov 16, 2021
Hello @Vishwa-Reddy, @GeorgNauerz, @Agne Gecevice ​and @reviewer1154316, Can you please help @Harshal Vora ​with their question?
reviewer1933914 - PeerSpot reviewer
Business Consultant at MFGS, Inc.
Apr 19, 2023
ALM Octane integrates easily out of the box with Jira, additionally, once you DevSecOps users are onboard to Octane, they will realize Octane does more, so they can reduce their dependence on Jira. Several of my customers have come to this realization. Octane is an Enterprise solution, but Jira is not. 
 

Top Industries

By visitors reading reviews
Manufacturing Company
18%
Financial Services Firm
10%
Computer Software Company
9%
Government
8%
Computer Software Company
15%
Manufacturing Company
11%
Financial Services Firm
8%
Educational Organization
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business105
Midsize Enterprise56
Large Enterprise149
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise3
Large Enterprise4
 

Questions from the Community

Is Jira better or would you go with Micro Focus ALM Octane?
Hi Netanya, Basically , it all depends on the use cases for your environment and the business needs. Hope the below data may be relevant to you for identifying your needs and deciding on the approp...
Which is better - Jira or Microsoft Azure DevOps?
Jira is a great centralized tool for just about everything, from local team management to keeping track of products and work logs. It is easy to implement and navigate, and it is stable and scalabl...
What is your experience regarding pricing and costs for Jira?
Jira itself is fairly priced for the features it provides, but pricing is a bit higher than some alternatives, mostly because many plugins and add-ons are paid and licensed per user. So even if onl...
What is your experience regarding pricing and costs for TestRail by Gurock?
Pricing is reasonable for TestRail. It offers good value for money.
What needs improvement with TestRail by Gurock?
The analytics and reporting capabilities in TestRail are not very extensive and tailorable. This doesn't make it very suitable for enterprise level programs. With OpenText, you have a lot of flexib...
What is your primary use case for TestRail by Gurock?
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of test statuses. We link it directly to our user stories and execute our test cas...
 

Comparisons

 

Also Known As

Jira Software
TestRail by Gurock
 

Overview

 

Sample Customers

Square, Nasa, eBay, Cisco, SalesForce, Adobe, BNP Paribas, BMW and LinkedIn, Pfizer, Citi.
Apple, Microsoft, Boeing, Intel, NASA, Amazon, HP, Samsung
Find out what your peers are saying about Atlassian, Microsoft, Nutanix and others in Application Lifecycle Management (ALM) Suites. Updated: December 2025.
879,425 professionals have used our research since 2012.