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Jira Align vs Smartsheet comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.6
Jira Align enhances clarity and productivity, improving work processes and validating investment despite pricing concerns, boosting team efficiency.
Sentiment score
6.7
Smartsheet boosts efficiency and collaboration, streamlining project management with Excel-like simplicity, enhancing productivity, and offering cost-effective solutions.
Compared to Microsoft Project, which is more expensive, we save costs using Smartsheet.
 

Customer Service

Sentiment score
6.1
Jira Align support is generally praised for responsiveness and effectiveness, though feedback on long-term experiences and documentation is mixed.
Sentiment score
7.1
Smartsheet customer service is praised for responsiveness and training but criticized for ticket management and inconsistency.
They have a support knowledge base area on their website, and usually, they are very good at answering questions.
 

Scalability Issues

Sentiment score
7.7
Jira Align is praised for its scalability and integration with Jira, accommodating growth across medium to large enterprises.
Sentiment score
7.4
Smartsheet effectively scales for diverse user needs, with strong integration capabilities, despite some advanced feature limitations and cost concerns.
Smartsheet is pretty flexible and scalable.
 

Stability Issues

Sentiment score
8.4
Users praise Jira Align's stability and reliability, citing minimal downtime and effective updates, except occasional delays with large data loads.
Sentiment score
7.9
Smartsheet is a reliable, stable cloud-based platform for project management, with minimal disruptions and frequent improvements enhancing its performance.
 

Room For Improvement

Jira Align needs intuitive interface, better Jira integration, improved navigation, enhanced reporting, and upgraded features for better usability.
Smartsheet needs a more intuitive interface, better integration, robust features, and enhanced support for an improved user experience.
I have a novice understanding of Smartsheet, so I sought a solution more suited to repeatable projects and process-oriented governance.
 

Setup Cost

Jira Align is costly for small businesses, but potentially reasonable for large enterprises with varied pricing options.
Smartsheet offers flexible, competitively-priced licensing options appealing to various users, providing value through extensive functionality and customization.
Licensing might be cheaper per user.
 

Valuable Features

Jira Align enhances team collaboration with customizable dashboards, seamless integration, and agile support for strategic planning and execution.
Smartsheet excels in real-time data sharing, automation, integration, and customization, making it a favored alternative to Microsoft Project.
Automation helps by simplifying some manual work, saving time and facilitating communication.
What I appreciate best about Smartsheet is the straight Gantt chart and its flexibility.
We were looking for a tool that allowed for repeatable projects and process-oriented governance.
 

Categories and Ranking

Jira Align
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Application Lifecycle Management (ALM) Suites (9th), Enterprise Agile Planning Tools (4th), Value Stream Management Software (1st)
Smartsheet
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
43
Ranking in other categories
Project Portfolio Management (3rd), Project Management Software (5th)
 

Mindshare comparison

Jira Align and Smartsheet aren’t in the same category and serve different purposes. Jira Align is designed for Enterprise Agile Planning Tools and holds a mindshare of 5.6%, up 4.3% compared to last year.
Smartsheet, on the other hand, focuses on Project Portfolio Management, holds 8.8% mindshare, up 7.8% since last year.
Enterprise Agile Planning Tools Market Share Distribution
ProductMarket Share (%)
Jira Align5.6%
Microsoft Azure DevOps38.1%
GitLab28.6%
Other27.69999999999999%
Enterprise Agile Planning Tools
Project Portfolio Management Market Share Distribution
ProductMarket Share (%)
Smartsheet8.8%
ServiceNow Strategic Portfolio Management9.6%
Planisware9.5%
Other72.1%
Project Portfolio Management
 

Featured Reviews

ShyiamaKishun - PeerSpot reviewer
Has a straightforward setup process and efficient project management features .
Jira Align supports program increment planning by facilitating the planning aspect, including team setup, dependency management, and defining the layout for each step or stage in a project. The platform aids in breaking down targets into parts, aligning with Agile principles, and ensuring a structured layout. The most impactful feature of Jira Align for project management lies in its capabilities related to planning and setting up projects. The platform visually understands targets, offering a clear and detailed layout. We can determine when to speed up the process or access the project. We can address the issues related to planning and development efficiently. It is a great product to use, aiding in project planning and alignment. I recommend it to others and rate it a ten out of ten.
PaulDiaz - PeerSpot reviewer
Needs to improve baselines and changing dates can be frustrating
I like the dashboarding feature best, as it lets me assemble a workspace with source sheets, dashboards, and reports simultaneously. The standard reports and worksheets are most useful for team collaboration. People look at dashboards during presentations, but they go to the sheets to update projects, add comments, or make notifications. It's automated, so changes come to me or whoever needs to see them. I can send notifications from specific line items. The worksheet is key for tracking project progress, though we track it at a higher level rather than detailed work breakdown structures. Subject matter experts say when they'll deliver things, and that's what we track.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Manufacturing Company
14%
Computer Software Company
12%
Insurance Company
6%
Manufacturing Company
14%
Government
10%
Healthcare Company
9%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise15
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise22
 

Questions from the Community

What do you like most about Jira Align?
I joined the company because they had a large project, and as a startup company, they needed to scale up efficiently. My task was to review the current baseline, assess the team's capabilities, and...
What needs improvement with Jira Align?
The platform's communication features could be more robust for better team integration.
What is your primary use case for Jira Align?
We use Jira Align for business strategies, collaboration, and reporting. The solution allows us to manage the various products and features delivered on that platform.
Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
 

Also Known As

AgileCraft
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Overview

 

Sample Customers

Anthem, nielsen, Homeland Security, NCR, dimension data
Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Find out what your peers are saying about Microsoft, GitLab, ServiceNow and others in Enterprise Agile Planning Tools. Updated: September 2025.
868,787 professionals have used our research since 2012.