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Jacada WorkSpace vs Kustomer comparison

Jacada and Kustomer are both solutions in the CRM Customer Engagement Centers category. Jacada is ranked #17, while Kustomer is ranked #14. Jacada holds a 0.5% mindshare in CCEC, compared to Kustomer’s 1.2% mindshare.
Jacada WorkSpace
  • 91 Views
  • 43 Comparison Views
Kustomer
  • 126 Views
  • 64 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Jacada WorkSpace and Kustomer based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Customer Engagement Centers Report (Updated: June 2025).
Buyer's Guide
CRM Customer Engagement Centers
June 2025
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Helped 860,825 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Jacada WorkSpace
Ranking in CRM Customer Engagement Centers
17th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Workforce Engagement Management (38th)
Kustomer
Ranking in CRM Customer Engagement Centers
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
CRM (75th)
 

Mindshare comparison

As of July 2025, in the CRM Customer Engagement Centers category, the mindshare of Jacada WorkSpace is 0.5%, down from 0.8% compared to the previous year. The mindshare of Kustomer is 1.2%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Customer Engagement Centers
Buyer's Guide
CRM Customer Engagement Centers
June 2025
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Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: June 2025.
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860,825 professionals have used our research since 2012.
 

Comparisons

No data available
Zendesk vs Kustomer Logo
Zendesk vs Kustomer
Compared 100% of the time
More Kustomer Competitors
 

Product Reports

Buyer's Guide
Workforce Engagement Management
June 2025
Jacada WorkSpace reportDownload Jacada WorkSpace product report
Buyer's Guide
CRM Customer Engagement Centers
June 2025
Kustomer reportDownload Kustomer product report
 

Also Known As

WorkSpace
No data available
 

Overview

With workspace.com you can create a traceability matrix with the touch of a button, quickly verify the fulfillment of requirements, catalog stakeholder feedback, publish documentation, convert requirements to test cases, manage change requests and much more. Workspace.com is available online and on-premise. A free version is available. Signup today.
Jacada

Kustomer is a powerful Customer Experience platform focused on your customer. Our platform brings together everything you need to serve your customers better in one easy-to-use place. ... Conversations – The communications with customers via email, chat, txt, and soon social channels.

Kustomer
 

Sample Customers

Telefonica, Kabel Deutschland, Lillian Vernon
Glovo, Nuts.com, ThirdLove, The Farmer’s Dog, HopSkipDrive, PieSync, UNTUCKit, Priority Bicycles, SmugMug, Away, Paddle, Bulletproof, Anomalie, ring, Glossier., BIRKENSTOCK
Buyer's Guide
CRM Customer Engagement Centers
June 2025
Download Free Report
Find out what your peers are saying about Microsoft, Salesforce, ServiceNow and others in CRM Customer Engagement Centers. Updated: June 2025.
DOWNLOAD NOW
860,825 professionals have used our research since 2012.
See our list of best CRM Customer Engagement Centers vendors.

We monitor all CRM Customer Engagement Centers reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.