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Ixia Hawkeye vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Ixia Hawkeye
Ranking in IT Infrastructure Monitoring
66th
Average Rating
9.2
Reviews Sentiment
7.2
Number of Reviews
4
Ranking in other categories
Unified Communications Monitoring (5th), Network Monitoring Software (83rd)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
15th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (3rd), Cloud Management (14th), AIOps (4th)
 

Mindshare comparison

As of October 2026, in the IT Infrastructure Monitoring category, the mindshare of Ixia Hawkeye is 0.6%, up from 0.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.1%
Ixia Hawkeye0.6%
Other98.3%
IT Infrastructure Monitoring
 

Featured Reviews

José Enrique Cano Rodriguez - PeerSpot reviewer
Assistant Consultant at Tata Consultancy
A valuable tool for optimizing network performance and security with comprehensive network monitoring capabilities, user-friendly interface, and flexibility for scripting
Distinguishing itself from network management systems like SolarWinds Orion and Dataminer, Hawkeye offers a distinctive feature. It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games. In contrast, SolarWinds and Dataminer typically offer a more general evaluation of network health. Hawkeye's unique capability enables a detailed analysis of network performance through specific tests, allowing administrators to identify areas in need of improvement and take precise actions to enhance network performance.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature is the deployment because it's very easy to deploy real flow through the network."
"Our customer was happiest with the price of this product."
"The ease of setup is the most valuable aspect of this solution. It's easy to set up and run tests."
"So far, this product is doing exactly what it is promised to do."
"I would recommend Ixia Hawkeye because there are some KPIs that are very useful."
"It empowers network administrators to access specialized and detailed views for specific tests, including video streaming and performance related to specific applications like video games."
"You can improve integrations of the operation with the solution."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It is easy to use and simple to learn."
"The solution is very capable and user friendly."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."
"I consider the stability to be very high, rating it ten out of ten."
 

Cons

"Ixia has one flaw, which is that they do not print the license code on the paper licenses that are shipped to the customers."
"Improvements in network performance are essential."
"The customization of tests and even the results can be improved."
"You can't delete more than one thing at a time. It would be great to be able to highlight three out of five things and delete them, whether it's a test or an actual report."
"The initial setup phase was hard and could be made easier."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"In providing for customers, I think that the cost of ServiceNow is quite high."
"The product needs to add a workflow insight tool."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"Service mapping is pretty limited."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
 

Pricing and Cost Advice

"It cost us approximately 25,000 for two years. This is cheaper than ThousandEyes."
"In larger networks, the costs for licenses tend to be more reasonable, but for smaller networks, it appears relatively costly."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"It is expensive. It is around 10 Euros per server per month."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It has different subscription models."
"The solution is costly compared to the products offered by its competitors."
"The price of ServiceNow IT Operations Management is expensive."
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Top Industries

By visitors reading reviews
Outsourcing Company
18%
Comms Service Provider
12%
Construction Company
11%
University
9%
Manufacturing Company
12%
Financial Services Firm
10%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

EMA
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Ixia Hawkeye vs. ServiceNow IT Operations Management and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.