INTELLIBOT vs Jacada Intelligent Agent Engagement comparison

ServiceNow and Uniphore are both solutions in the Robotic Process Automation (RPA) category. ServiceNow is ranked #27 with an average rating of 7.0, while Uniphore is ranked #41. ServiceNow holds a 0.8% mindshare in RPA, compared to Uniphore’s 0.9% mindshare. Additionally, 66% of ServiceNow users are willing to recommend the solution, compared to 100% of Uniphore users who would recommend it.

INTELLIBOT

Read 8 INTELLIBOT reviews

836 Views
819 Comparison Views

66% willing to recommend

Jacada Intelligent Agent En...

Read 1 Jacada Intelligent Agent Engagement review

577 Views
554 Comparison Views

100% willing to recommend

INTELLIBOT

Jacada Intelligent Agent En...

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between INTELLIBOT and Jacada Intelligent Agent Engagement based on real PeerSpot user reviews.

Find out what your peers are saying about UiPath, Automation Anywhere, Microsoft and others in Robotic Process Automation (RPA).

To learn more, read our detailed Robotic Process Automation (RPA) Report (Updated: March 2026).

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

INTELLIBOT

Ranking in Robotic Process Automation (RPA)

27th

Average Rating

7.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Jacada Intelligent Agent En...

Ranking in Robotic Process Automation (RPA)

41st

Average Rating

7.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Robotic Process Automation (RPA) category, the mindshare of INTELLIBOT is 0.8%, up from 0.3% compared to the previous year. The mindshare of Jacada Intelligent Agent Engagement is 0.9%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA) Mindshare Distribution
Product	Mindshare (%)
INTELLIBOT	0.8%
Jacada Intelligent Agent Engagement	0.9%
Other	98.3%

Robotic Process Automation (RPA)

Featured Reviews

AbhijitKelkar

Delivery Head at Emergys Mexico

Implementation successfully automates operations but support response requires improvement

There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion. Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners. They expect partners to be self-sufficient, which seems unusual for a product company.

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Biswajit Mohanty

Senior Manager - RPA & Transition at a financial services firm with 10,001+ employees

Suitable for a small-scale business but not evolved enough for a large enterprise

The best thing with that Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens. Jacada has evolved, but I'm not using the latest version. Technically we use our internal product more, which is iAutomate. We also use UiPath and Automation Anywhere…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For machine learning, there is an in-built document and text classification feature in INTELLIBOT. That is unlike other RPA tools where one needs to procure a separate license. Besides this, the application is easy to use. One valuable feature is the drag-and-drop feature for AI and email intelligence. It is easier than using UiPath's IQ bot."

"One of the most valuable features of INTELLIBOT is the scripting, which is commonly available with engineers."

"The return on investment is pretty good because the license cost is cheaper than other RPA tools in the market."

"I have found the most valuable feature to be the straightforward visual editor, it has close to no code required. It allowed us to deploy the email monitoring in this couple of weeks."

"There's a helpful community available through the portal."

"It is a stable product. We have been using it for 15 months now, and there have been no issues."

"INTELLIBOT is booming in India right now and we have heard a lot of good things from customer testimony."

"This solution is easy to use and requires little coding knowledge."

More INTELLIBOT pros

"The initial setup was fairly straightforward."

"The best thing with Jacada is that they are a repository builder, which we use for our assessment to gauge and match screens."

Cons

"A couple of times, we noticed that some bugs caused the bot to go in the wrong flow."

"Currently, there are not many documents available on Google that explain each activity and how to use it or how to use the parameters and pass values."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away."

"I would like to see the cognitive marketing platform improved."

"There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow's product could improve by increasing its promotion."

"I would like to see the cognitive marketing platform improved."

"The solution is heavily dependant on scripts, such as JavaScript or any other external script that needs to be a part of the system. If they want to grow, the scripting dependency should go away. They should have built-in libraries to pull in work from."

"Has limited functionality and uses extensive resources."

More INTELLIBOT cons

"They need to create a workflow system."

"When we first started using Jacada, the technical support was not good at all; however, they were just getting started then."

Pricing and Cost Advice

"The solution requires a license and we purchased one annually. We were satisfied with the price."

"INTELLIBOT with the DPA costs approximately $1,500 USD."

"At the time, one license was $5,000 USD. If we needed to negotiate for more licenses, we could negotiate a bit on the price."

"It is quite cheap. In the year 2019, it was $1000 for a year."

Information not available

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Top Industries

By visitors reading reviews

Manufacturing Company

15%

Educational Organization

10%

Government

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	4

No data available

Questions from the Community

Which lesser known RPA vendor has the best chance at unseating today's market leaders?

Intellibot.io would be my suggestion. From DPA to RPA to cognitive model long to Chatbots to IOT they have come a long way since inception. Within the short time they have rose to the top contende...

See all answers

What needs improvement with INTELLIBOT?

There are other INTELLIBOT products available in the market that are superior and have been around for a long time. ServiceNow ( /products/servicenow-reviews )'s product could improve by increasing...

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What is your primary use case for INTELLIBOT?

I work as an implementation partner for ServiceNow ( /products/servicenow-reviews ), using INTELLIBOT ( /products/intellibot-reviews ) primarily for process automation.

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Product Reports

Buyer's Guide

INTELLIBOT

March 2026

Download INTELLIBOT product report

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

Jacada Intelligent Agent Engagement report

Download Jacada Intelligent Agent Engagement product report

Overview

Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.

ServiceNow

While assisted service aptly describes the human-touch component, intelligent agent engagement more accurately describes the human-touch fueled with technology to drive improved operational efficiency. Intelligent agent engagement is about transforming complex agent desktops, a variety of channels (voice, chat, email, etc) and complex processes (troubleshooting, complicated products, regulatory) into an operationally efficient customer service experience.

Uniphore

Sample Customers

Information Not Available

Humana, Turk Telekom, Leumi Card

Buyer's Guide

Robotic Process Automation (RPA)

March 2026

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