NICE Robotic Automation and INTELLIBOT are competing in the robotic process automation field. INTELLIBOT appears to have the upper hand due to its comprehensive feature set and advantageous deployment and customer service.
Features: NICE Robotic Automation offers advanced analytics, seamless integration capabilities, and a feature-based build system ideal for programmers. INTELLIBOT provides an intuitive design, multilevel automation processes, and diverse capabilities such as straightforward visual editing and parallel processing.
Room for Improvement: NICE Robotic Automation could benefit from easier deployment processes and more built-in features to reduce dependence on programming expertise. Enhancing its graphical interface could also be beneficial. INTELLIBOT could improve in licensing flexibility, initial costs, and offering a broader range of integrations to complement its advanced automation features.
Ease of Deployment and Customer Service: INTELLIBOT offers a straightforward deployment process and strong customer support, leading to high user satisfaction. NICE Robotic Automation has a more complex deployment process but compensates with extensive support channels, providing users with equally valuable assistance options.
Pricing and ROI: NICE Robotic Automation is more affordable initially, leading to a potentially quicker ROI for cost-conscious businesses. INTELLIBOT, while initially more expensive, offers comprehensive automation capabilities that deliver ROI by providing long-term benefits and justifying its higher cost with enhanced features.
The customer service is slow to respond.
The product is good and pretty stable.
Customer support could also be improved, as they are slow to respond and appear to have policies that do not provide sufficient support for partners.
INTELLIBOT provides immediate cost savings on the headcount perspective, as a lot of operational tasks can be automated.
| Product | Market Share (%) |
|---|---|
| INTELLIBOT | 0.7% |
| NICE Robotic Automation | 1.0% |
| Other | 98.3% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 2 |
| Large Enterprise | 4 |
Intellibot is a powerful RPA Platform that is designed to simplify the lifecycle of RPA deployments at every step of the process. Speed, reliability, ease of use and extensibility are at the heart of the platform architecture. Intellibot incorporates many next generation features that enable it to deliver on even the most complex RPA projects.
NICE Robotic Automation is allowing organizations to reinvent customer service in the back office and the contact center. Automation offers an immediate reduction of administrative costs for a quick return on your investment. With robots able to perform tasks four to five times faster than a human, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs). Routine processes are completed flawlessly every time, reducing the need to allocate time for making corrections. NICE Robotic Automation is highly scalable, so a center's processing power can increase when demand does.
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