Instana Infrastructure Monitoring vs New Relic comparison

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Instana Infrastructure Monitoring compete in IT infrastructure monitoring. Instana often appears to have the upper hand due to its advanced features.

Features: New Relic provides robust telemetry data collection, enhanced visualization tools, and strong integrations with cloud services. Instana offers real-time data processing, automation capabilities, and AI-driven analytics.

Room for Improvement: New Relic could enhance real-time data insights and introduce more automation features. Instana may improve its integration with cloud services and offer a more cost-effective pricing plan. Both could benefit from enhanced user interface customization.

Ease of Deployment and Customer Service: Instana is praised for quick deployment with automated setup and responsive customer service. New Relic offers extensive documentation that supports broader deployment models, ensuring resource availability during deployment.

Pricing and ROI: New Relic's cost-effective subscriptions provide strong ROI across varied environments. Instana's higher costs are offset by significant ROI from real-time monitoring and reduced downtime, beneficial for system optimization.

To learn more, read our detailed Instana Infrastructure Monitoring vs. New Relic Report (Updated: April 2025).

Instana Infrastructure Monitoring vs. New Relic

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Helped 851,042 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instana Infrastructure Moni...

Ranking in IT Infrastructure Monitoring

32nd

Ranking in Cloud Monitoring Software

24th

Average Rating

9.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

6th

Ranking in Cloud Monitoring Software

4th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (7th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (3rd)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of Instana Infrastructure Monitoring is 0.5%, down from 0.5% compared to the previous year. The mindshare of New Relic is 4.6%, down from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Hakimuddin Ronaque

Assistant Manager at Lauren Information Technologies Pvt Ltd

Has the capability to automatically integrate with a large number of products

Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.

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Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is easy to deploy."

"The product's initial setup is easy."

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."

"The solution offers good documentation."

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"The most valuable feature is application monitoring."

"It has given us better insight into the performance of the system."

"The product's initial setup phase was very easy."

More New Relic pros

Cons

"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."

"The product’s scalability is an area with certain limitations, making it an area where improvements are required."

"The price needs improvement."

"The solution must provide better support for Azure Web Apps service."

"There were some settings we had issues with."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The pricing could be improved as it is quite high relative to what is offered."

"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."

"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."

More New Relic cons

Pricing and Cost Advice

"The cost of the tool is around 130 USD per month."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"I loved this product, but we can no longer afford it, so we dropped it."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"It would be nice if we could buy it annually instead of monthly."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

11%

Insurance Company

Educational Organization

46%

Computer Software Company

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Instana Infrastructure Monitoring?

The product is easy to deploy.

What needs improvement with Instana Infrastructure Monitoring?

The product’s scalability is an area with certain limitations, making it an area where improvements are required.

What is your primary use case for Instana Infrastructure Monitoring?

I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a critical issue. The network team will blame the application team, while the applica...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

IBM SevOne Network Performance Management (NPM) vs Instana Infrastructure Monitoring

Comparisons

Compared 44% of the time

Zabbix vs Instana Infrastructure Monitoring

Compared 21% of the time

Amazon CloudWatch vs Instana Infrastructure Monitoring

Compared 18% of the time

Splunk Observability Cloud vs Instana Infrastructure Monitoring

Compared 17% of the time

More Instana Infrastructure Monitoring Competitors

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

IT Infrastructure Monitoring

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Instana Infrastructure Monitoring report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instana ensures that your application delivery organization has the data, visibility and information they need to manage the performance of critical business applications across the DevOps lifecycle. Built to handle the dynamic nature of containerized, microservice architectures, Instana automates infrastructure and application monitoring helping you to ensure the performance and quality of custom applications and accelerate your CI/CD cycle.

Instana

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Instana Infrastructure Monitoring vs. New Relic