Instana Infrastructure Monitoring vs New Relic comparison

Instana and New Relic are both solutions in the IT Infrastructure Monitoring category. Instana is ranked #67, while New Relic is ranked #9 with an average rating of 8.2. Instana holds a 0.7% mindshare in IM, compared to New Relic’s 2.5% mindshare. Additionally, 100% of Instana users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Instana Infrastructure Moni...

Read 2 Instana Infrastructure Monitoring reviews

2,255 Views
1,781 Comparison Views

100% willing to recommend

New Relic

Read 176 New Relic reviews

24,526 Views
9,320 Comparison Views

94% willing to recommend

Instana Infrastructure Moni...

New Relic

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Instana Infrastructure Monitoring compete in IT infrastructure monitoring. Instana often appears to have the upper hand due to its advanced features.

Features: New Relic provides robust telemetry data collection, enhanced visualization tools, and strong integrations with cloud services. Instana offers real-time data processing, automation capabilities, and AI-driven analytics.

Room for Improvement: New Relic could enhance real-time data insights and introduce more automation features. Instana may improve its integration with cloud services and offer a more cost-effective pricing plan. Both could benefit from enhanced user interface customization.

Ease of Deployment and Customer Service: Instana is praised for quick deployment with automated setup and responsive customer service. New Relic offers extensive documentation that supports broader deployment models, ensuring resource availability during deployment.

Pricing and ROI: New Relic's cost-effective subscriptions provide strong ROI across varied environments. Instana's higher costs are offset by significant ROI from real-time monitoring and reduced downtime, beneficial for system optimization.

To learn more, read our detailed Instana Infrastructure Monitoring vs. New Relic Report (Updated: August 2026).

Buyer's Guide

Instana Infrastructure Monitoring vs. New Relic

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instana Infrastructure Moni...

Ranking in IT Infrastructure Monitoring

67th

Ranking in Cloud Monitoring Software

40th

Average Rating

9.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Instana Infrastructure Monitoring is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.5%
Instana Infrastructure Monitoring	0.7%
Other	96.8%

IT Infrastructure Monitoring

Featured Reviews

Hakimuddin Ronaque

Assistant Manager at Lauren Information Technologies Pvt Ltd

Has the capability to automatically integrate with a large number of products

Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup is easy."

"The product is easy to deploy."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"New Relic helped with the mean time to detection, the MTDD metric tracked for applications, where the detection capability enabled a reduction from around 20 to 30 minutes down to three minutes, which has been really helpful in terms of detecting issues as well as helping to triage and troubleshoot issues faster, creating a positive impact on the organization."

"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."

"With our micro-services, we have basic analytics, and it is super simple to set up."

"The most important thing is that it tells us where the latency in throughput and response time are."

"Since using New Relic, time saved has improved by almost 50% due to the integration of Copilots and AI, and the ticket count reduction has surpassed 75%, allowing us to efficiently address similar issues."

"It has helped us maintain a much higher uptime than we had previously."

"Previously, without a monitoring solution, a developer could potentially spend a day working on a feature or a bug to try and resolve an issue, but now, with monitoring in place, we can understand if a customer is actually hitting this bug, how often they are hitting it, and how much frustration they are dealing with on a day-by-day basis, then reprioritize our tasks."

More New Relic pros

Cons

"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."

"The product’s scalability is an area with certain limitations, making it an area where improvements are required."

"It could be faster, but they’re already working on making this."

"Alerting based on custom insights queries. If I set a custom query to give me some value, I want to be able to set an alert for that."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

"It is a SaaS service and this creates internal friction that needs innovative solutions (but you have to own that)."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"The biggest issue is the lack of mobile support from the website."

More New Relic cons

Pricing and Cost Advice

"The cost of the tool is around 130 USD per month."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The price depends on how many agents you want."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Construction Company

12%

Outsourcing Company

Healthcare Company

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Comparisons

NetApp Data Infrastructure Insights vs Instana Infrastructure Monitoring

Compared 12% of the time

Zabbix vs Instana Infrastructure Monitoring

Compared 11% of the time

IBM SevOne Network Performance Management (NPM) vs Instana Infrastructure Monitoring

Compared 8% of the time

Virtana Platform vs Instana Infrastructure Monitoring

Compared 6% of the time

Splunk Observability Cloud vs Instana Infrastructure Monitoring

Compared 6% of the time

More Instana Infrastructure Monitoring Competitors

Datadog vs New Relic

Compared 5% of the time

Dynatrace vs New Relic

Compared 5% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

IT Infrastructure Monitoring

July 2026

Instana Infrastructure Monitoring report

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Buyer's Guide

New Relic

August 2026

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instana Infrastructure Monitoring offers a robust solution designed to monitor the performance and health of complex IT environments. Its automated capabilities allow for real-time insights, helping users optimize their infrastructure systems efficiently, maintaining uptime and reliability.

The platform provides comprehensive visibility across distributed systems, facilitating data-driven decisions through its seamless integration and easy deployment. Instana Infrastructure Monitoring supports hybrid and cloud infrastructures, giving teams the control they need to ensure service availability and performance through sophisticated analytics and diagnostics tools. Its real-time alert capabilities and root cause analysis enable users to address issues proactively, minimizing downtime.

What features stand out in Instana Infrastructure Monitoring?

Automated Discovery: Identifies and maps applications within IT infrastructure automatically.
Real-Time Monitoring: Provides instant insight into application performance and health.
AI-Driven Analytics: Delivers actionable insights based on intelligent data analysis.
Root Cause Analysis: Quickly identifies and pinpoints issues impacting system performance.

What benefits or ROI should users look for in reviews?

Increased Efficiency: Streamlines monitoring processes, reducing manual efforts.
Improved Uptime: Helps maintain high service availability and fast issue resolution.
Enhanced Insights: Leverages data to offer deep learning about system behaviors.
Cost Optimizations: Identifies performance bottlenecks, optimizing resource utilization.

Instana Infrastructure Monitoring is implemented across various sectors, including finance, healthcare, and manufacturing. Its ability to adapt to specific industry requirements makes it a valuable tool for operations needing consistent system performance and real-time visibility into their infrastructure health, fostering innovation and operational excellence.

Instana

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Instana Infrastructure Monitoring vs. New Relic

August 2026

Free Report: Instana Infrastructure Monitoring vs. New Relic

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