Instana Infrastructure Monitoring vs New Relic comparison

Instana Infrastructure Moni...

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Instana Infrastructure Monitoring compete in IT infrastructure monitoring. Instana often appears to have the upper hand due to its advanced features.

Features: New Relic provides robust telemetry data collection, enhanced visualization tools, and strong integrations with cloud services. Instana offers real-time data processing, automation capabilities, and AI-driven analytics.

Room for Improvement: New Relic could enhance real-time data insights and introduce more automation features. Instana may improve its integration with cloud services and offer a more cost-effective pricing plan. Both could benefit from enhanced user interface customization.

Ease of Deployment and Customer Service: Instana is praised for quick deployment with automated setup and responsive customer service. New Relic offers extensive documentation that supports broader deployment models, ensuring resource availability during deployment.

Pricing and ROI: New Relic's cost-effective subscriptions provide strong ROI across varied environments. Instana's higher costs are offset by significant ROI from real-time monitoring and reduced downtime, beneficial for system optimization.

To learn more, read our detailed Instana Infrastructure Monitoring vs. New Relic Report (Updated: May 2025).

Instana Infrastructure Monitoring vs. New Relic

May 2025

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Helped 860,168 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instana Infrastructure Moni...

Ranking in IT Infrastructure Monitoring

37th

Ranking in Cloud Monitoring Software

25th

Average Rating

9.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

12th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (6th), Network Monitoring Software (18th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (5th)

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of Instana Infrastructure Monitoring is 0.5%, down from 0.5% compared to the previous year. The mindshare of New Relic is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Hakimuddin Ronaque

Assistant Manager at Lauren Information Technologies Pvt Ltd

Has the capability to automatically integrate with a large number of products

Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup is easy."

"The product is easy to deploy."

"The product's initial setup phase was very easy."

"The solution is quite stable."

"The integration and configuration of New Relic is straightforward and easy."

"It has prevented failures from occurring in our production environment."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"The most valuable feature of the solution is its ability to execute queries and analyze the data."

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."

"The product allows the developer to see the actual problems in the applications."

More New Relic pros

Cons

"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."

"The product’s scalability is an area with certain limitations, making it an area where improvements are required."

"Email alert customization is limited."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"There are times when you restart the engines and the servers have a unique ID for the host and you need to remove the server. It is difficult because some are on-premise and others are production hosts. Having downtime is not very good when updating. However, it is not a constant issue."

"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."

"We would like to receive more AWS-specific details from the New Relic Dashboard, like EC2 health."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"The price could improve."

"It is very difficult to award the service level cycles at an endpoint level."

More New Relic cons

Pricing and Cost Advice

"The cost of the tool is around 130 USD per month."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"The price was one of the reasons we chose this solution."

"Cost is significant with a lot of extras."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

12%

Financial Services Firm

10%

Insurance Company

Educational Organization

26%

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Instana Infrastructure Monitoring?

The product is easy to deploy.

What needs improvement with Instana Infrastructure Monitoring?

The product’s scalability is an area with certain limitations, making it an area where improvements are required.

What is your primary use case for Instana Infrastructure Monitoring?

I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a critical issue. The network team will blame the application team, while the applica...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

IBM SevOne Network Performance Management (NPM) vs Instana Infrastructure Monitoring

Comparisons

Compared 34% of the time

Amazon CloudWatch vs Instana Infrastructure Monitoring

Compared 18% of the time

Zabbix vs Instana Infrastructure Monitoring

Compared 15% of the time

Splunk Observability Cloud vs Instana Infrastructure Monitoring

Compared 15% of the time

PRTG Network Monitor vs Instana Infrastructure Monitoring

Compared 9% of the time

More Instana Infrastructure Monitoring Competitors

Dynatrace vs New Relic

Compared 11% of the time

Elastic Observability vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 9% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

IT Infrastructure Monitoring

June 2025

Instana Infrastructure Monitoring report

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Download New Relic product report

June 2025

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instana ensures that your application delivery organization has the data, visibility and information they need to manage the performance of critical business applications across the DevOps lifecycle. Built to handle the dynamic nature of containerized, microservice architectures, Instana automates infrastructure and application monitoring helping you to ensure the performance and quality of custom applications and accelerate your CI/CD cycle.

Instana

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club