Instana Infrastructure Monitoring vs New Relic comparison

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Executive SummaryUpdated on Oct 9, 2024

New Relic and Instana Infrastructure Monitoring compete in IT infrastructure monitoring. Instana often appears to have the upper hand due to its advanced features.

Features: New Relic provides robust telemetry data collection, enhanced visualization tools, and strong integrations with cloud services. Instana offers real-time data processing, automation capabilities, and AI-driven analytics.

Room for Improvement: New Relic could enhance real-time data insights and introduce more automation features. Instana may improve its integration with cloud services and offer a more cost-effective pricing plan. Both could benefit from enhanced user interface customization.

Ease of Deployment and Customer Service: Instana is praised for quick deployment with automated setup and responsive customer service. New Relic offers extensive documentation that supports broader deployment models, ensuring resource availability during deployment.

Pricing and ROI: New Relic's cost-effective subscriptions provide strong ROI across varied environments. Instana's higher costs are offset by significant ROI from real-time monitoring and reduced downtime, beneficial for system optimization.

To learn more, read our detailed Instana Infrastructure Monitoring vs. New Relic Report (Updated: December 2025).

Instana Infrastructure Monitoring vs. New Relic

December 2025

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Helped 880,685 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instana Infrastructure Moni...

Ranking in IT Infrastructure Monitoring

32nd

Ranking in Cloud Monitoring Software

22nd

Average Rating

9.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

8th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

166

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Mindshare comparison

As of January 2026, in the IT Infrastructure Monitoring category, the mindshare of Instana Infrastructure Monitoring is 0.7%, up from 0.5% compared to the previous year. The mindshare of New Relic is 3.1%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
New Relic	3.1%
Instana Infrastructure Monitoring	0.7%
Other	96.2%

IT Infrastructure Monitoring

Featured Reviews

Hakimuddin Ronaque

Assistant Manager at Lauren Information Technologies Pvt Ltd

Has the capability to automatically integrate with a large number of products

Scalability-wise, I rate the solution an eight out of ten. I have not worked much on other technologies, like SAP or VMware's virtualization part, on-prem infrastructure, or cloud infrastructure. Instana Infrastructure Monitoring is so fast and easy to adapt that it works fine. I have not explored other operating systems or infrastructure solutions because my company doesn't have that customer scale. Most of our customers are on-prem or on AWS or Azure, but Instana Infrastructure Monitoring adapts to their infrastructure very well. My company came to know how well Instana Infrastructure Monitoring adapts to our customers' infrastructures when we take care of the PoC phase. Around 12 to 15 people in my company use the product.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is easy to deploy."

"The product's initial setup is easy."

"You don't have to go through a list of 500 servers."

"It has helped us maintain a much higher uptime than we had previously."

"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."

"The stability of New Relic APM is very good."

"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."

"The most valuable feature is application monitoring."

"We detect issues using dashboards that we built on New Relic."

"They have baseline level alerting."

More New Relic pros

Cons

"The product’s scalability is an area with certain limitations, making it an area where improvements are required."

"Instana Infrastructure Monitoring needs to support monitoring of the .NET framework since it is one of the areas where the solution currently has shortcomings."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"The solution should include more detailed reports for SQL database requests."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"They should bring the pricing down to be more competitive."

"The solution needs to have staging."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"Email alert customization is limited."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

More New Relic cons

Pricing and Cost Advice

"The cost of the tool is around 130 USD per month."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"It would be nice if we could buy it annually instead of monthly."

"The pricing is fine."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"We're paying for the New Relic APM license annually."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

11%

Government

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	69

Questions from the Community

What do you like most about Instana Infrastructure Monitoring?

The product is easy to deploy.

What needs improvement with Instana Infrastructure Monitoring?

The product’s scalability is an area with certain limitations, making it an area where improvements are required.

What is your primary use case for Instana Infrastructure Monitoring?

I use the solution in my company, especially if an application is down and it is considered to be a P1 issue or a critical issue. The network team will blame the application team, while the applica...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

NetApp Data Infrastructure Insights vs Instana Infrastructure Monitoring

Comparisons

Compared 14% of the time

IBM SevOne Network Performance Management (NPM) vs Instana Infrastructure Monitoring

Compared 11% of the time

Amazon CloudWatch vs Instana Infrastructure Monitoring

Compared 10% of the time

Elastic Observability vs Instana Infrastructure Monitoring

Compared 10% of the time

Infraon IMS vs Instana Infrastructure Monitoring

Compared 10% of the time

More Instana Infrastructure Monitoring Competitors

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Product Reports

IT Infrastructure Monitoring

December 2025

Instana Infrastructure Monitoring report

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January 2026

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instana ensures that your application delivery organization has the data, visibility and information they need to manage the performance of critical business applications across the DevOps lifecycle. Built to handle the dynamic nature of containerized, microservice architectures, Instana automates infrastructure and application monitoring helping you to ensure the performance and quality of custom applications and accelerate your CI/CD cycle.

Instana

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

booxware, drivenow, scopevisio, enevo, TimoCom, mobitech

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club