Infraon IMS vs OpenText AI Operations Management comparison

EverestIMS and OpenText are both solutions in the Cloud Monitoring Software category. EverestIMS is ranked #52, while OpenText is ranked #20 with an average rating of 8.0. EverestIMS holds a 0.7% mindshare in CMS, compared to OpenText’s 0.9% mindshare. Additionally, 100% of EverestIMS users are willing to recommend the solution, compared to 92% of OpenText users who would recommend it.

Infraon IMS

Read 8 Infraon IMS reviews

1,027 Views
462 Comparison Views

100% willing to recommend

OpenText AI Operations Mana...

Read 49 OpenText AI Operations Management reviews

1,868 Views
766 Comparison Views

92% willing to recommend

Infraon IMS

OpenText AI Operations Mana...

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Executive SummaryUpdated on Dec 28, 2025

OpenText AI Operations Management and Infraon IMS are two notable players in the IT management solution market. While OpenText has the edge in cost optimization and integration, Infraon IMS shines with user-friendly customization and detailed reporting tools, making it ideal for smaller teams or organizations with specific needs.

Features: OpenText AI Operations Management supports robust OVPA plugins, centralized event consolidation, and seamless integration with varied data sources, transforming multiple monitoring teams into a unified operation. Infraon IMS stands out with customizable dashboards, detailed network event insights, and excellent drill-down capabilities for detailed resource visualization.

Room for Improvement: OpenText AI Operations Management needs better scalability, improved visualizations, and simplified licensing, with noted performance issues under complex configurations. Infraon IMS would benefit from additional AI features, enhanced reporting, and better integration with non-IPBS devices.

Ease of Deployment and Customer Service: OpenText AI Operations Management is deployable on-premises and in hybrid cloud setups, albeit with concerns about offshore support. Infraon IMS also offers deployment flexibility, mainly focusing on on-premises, with strong initial support but less frequent updates than OpenText.

Pricing and ROI: OpenText AI Operations Management is priced at the high end, posing a barrier for smaller companies, though it offers a solid ROI with automation. Infraon IMS presents more affordable and flexible pricing, acting as a cost-effective solution with options for scalable growth.

To learn more, read our detailed Infraon IMS vs. OpenText AI Operations Management Report (Updated: December 2025).

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infraon IMS

Ranking in Cloud Monitoring Software

52nd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (90th), Server Monitoring (35th), IT Infrastructure Monitoring (56th)

OpenText AI Operations Mana...

Ranking in Cloud Monitoring Software

20th

Average Rating

7.8

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Operations Analytics (7th)

Mindshare comparison

As of January 2026, in the Cloud Monitoring Software category, the mindshare of Infraon IMS is 0.7%, up from 0.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
OpenText AI Operations Management	0.9%
Infraon IMS	0.7%
Other	98.4%

Cloud Monitoring Software

Featured Reviews

Maharajan S

VSO at a computer software company with 501-1,000 employees

Provides data accuracy for availability and policy harmonization

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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reviewer2060121

Product Line Manager at a tech consulting company with 11-50 employees

Unified monitoring has improved event handling but needs stronger AI automation and modern dashboards

OpenText AI Operations Management could benefit from a fully integrated AI system, which we call AIOps. A fully integrated AI operations system would be valuable in the future. Additionally, the UI experience could be more comfortable. We are not using predictive features in OpenText AI Operations Management such as anomaly detection. In the future, we may be able to operate with our customer, but we need to decide this collectively. You need to see the big picture and understand what the customer's pain points are to find the right tuning. Normally, predictive features can be more useful, but this is an end-to-end solution that needs to be customized. You need to understand the exact customer needs. The predictive analytics feature is very close to being integrated, but it is not fully integrated at this time.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."

"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

"The backup, restore, and comparison features are all good."

"The feature that I like the most and the best part is the customization."

"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"The event correlation is the most valuable aspect of the solution."

"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."

"The most valuable feature is that everything can be consolidated into one dashboard."

"We haven't faced any stability issues. There hasn't been any crashes or glitches."

"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."

"Purely, its flexibility is the most valuable aspect. It is hugely configurable."

"The data lake is a very powerful feature within OpenText Operations Bridge."

"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."

More OpenText AI Operations Management pros

Cons

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

"Email support is a bit slow. Once you drop an email, it takes time."

"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"The creation process is not as easy as expected, requiring multiple steps and can be quite complex."

"I'm not aware of areas that need improvement."

"The pricing could be improved."

"The setup process can get a little bit complex."

"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."

"The product might currently have a lot of new features, however, I don't have information about these new features, so it's possible it may require updates in that area."

"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."

"The price is quite expensive, and because of this, we may try another solution."

More OpenText AI Operations Management cons

Pricing and Cost Advice

"I think that the pricing for this solution is reasonable and varies by number of devices."

"Licensing is calculated on a per-user basis."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"The pricing is reasonable, given the features that they provide."

"Setup costs can be high depending on the partner, but it is worth it."

"The cost is very high."

"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."

"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."

"Pricing is very flexible and depends on the modules selected as per the requirement."

"The licensing cost for this solution is approximately $1,000 USD."

"It is competitive."

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Top Industries

By visitors reading reviews

Manufacturing Company

18%

Computer Software Company

Financial Services Firm

Outsourcing Company

Financial Services Firm

12%

Manufacturing Company

11%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	7
Large Enterprise	35

Questions from the Community

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What is your experience regarding pricing and costs for Micro Focus Operations Bridge?

From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...

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What needs improvement with Micro Focus Operations Bridge?

See all answers

What is your primary use case for Micro Focus Operations Bridge?

I am not looking for a monitoring solution, but I am a product manager comparing some products based on research I conducted on the PeerSpot website regarding monitoring products such as Splunk, Ap...

See all answers

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Compared 7% of the time

SCOM vs OpenText AI Operations Management

Compared 7% of the time

Zabbix vs OpenText AI Operations Management

Compared 6% of the time

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Product Reports

Buyer's Guide

Infraon IMS

January 2026

Download Infraon IMS product report

Buyer's Guide

OpenText AI Operations Management

January 2026

OpenText AI Operations Management report

Download OpenText AI Operations Management product report

Also Known As

Everest IMS

Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics

Overview

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

OpenText AI Operations Management centralizes event correlation and monitoring across infrastructures, prioritizing scalability and automation for efficient alert management. It empowers organizations with transparency and insights essential for effective IT resource management in hybrid cloud environments.

OpenText AI Operations Management offers comprehensive solutions for event correlation, integration, and centralized alert management. With capabilities that streamline operations, this tool supports efficient IT management across AWS, GCP, and on-premises environments. Despite requiring improvements in performance and usability, its robust reporting and seamless monitoring provide valuable insights for root cause analysis. Users leverage this platform to integrate event data, automate incidents, and manage hybrid infrastructures effectively, making it a key component in enhancing service perspectives globally. Its heavy architecture and reliance on Java and Flash, coupled with complex licensing and pricing, necessitate attention to functionality and support areas.

What are the key features of OpenText AI Operations Management?

Event Correlation: Integrates and correlates event data for improved incident response.
Centralized Alerts: Raises alerts efficiently to streamline IT operations.
Comprehensive Dashboard: Consolidates information for better visibility.
Hybrid Cloud Support: Manages AWS, GCP, and on-premises environments.
Automation: Enhances operations with server automation and performance management.

What benefits do users find with OpenText AI Operations Management?

Operational Efficiency: Streamlines IT processes for quicker issue resolution.
Transparency: Offers robust reporting and data centralization for clarity.
Resource Management: Improves management of IT resources and service perspectives.
Scalability: Accommodates growth with flexible architecture.
Noise Reduction: Decreases event noise to enhance response efficiency.

OpenText AI Operations Management is widely implemented in industries requiring comprehensive monitoring capabilities. Organizations benefit from its ability to consolidate tools and manage events effectively across hybrid environments. The integration of incident automation and performance evaluation tools is particularly beneficial for those looking to enhance compliance support and reduce response times. Despite some challenges, the platform remains a valuable asset in managing complex IT environments and improving operational effectiveness.

OpenText

Sample Customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

GE Money Bank, Bank AlJazira, Tech Mahindra

Buyer's Guide

Infraon IMS vs. OpenText AI Operations Management

December 2025

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