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Informatica Intelligent Cloud Services vs Workato comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Informatica Intelligent Cloud Services enhanced data integration, improved efficiency, automation, accuracy, scalability, and productivity, leading to better decision-making.
Sentiment score
5.5
Organizations saw improved cash flow, productivity, and efficiency, with ROI over 40%, through rapid automation integration with Workato.
Leadership prefers to utilize third-party tools, such as Snowflake, which has both storage and ELT features.
By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.
In my experience, we have seen a return on investment, with results visible within a week.
 

Customer Service

Sentiment score
6.0
Informatica Cloud Services support is praised for technical efficiency but criticized for slow and repetitive ticket resolution.
Sentiment score
6.7
Workato's responsive support is praised, though 24/7 availability and time zone alignment improvements are desired for complex issues.
We expect more responsive assistance because they have the expertise since Informatica is their tool, but I don't see enough expertise on the Informatica support side.
My impression of their support is positive, and everything is functioning well.
Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
Workato's support is robust, featuring first and second-level support.
 

Scalability Issues

Sentiment score
8.7
Informatica Intelligent Cloud Services offers strong scalability and efficient use, though costs increase with additional users.
Sentiment score
6.3
Workato is scalable with cloud support but may face challenges with high data volumes and performance issues for some users.
There are many options available, and the licensing model is quite good, supporting our needs effectively.
The scalability provided by Informatica is commendable.
There are scalability limitations with Workato.
Allows dynamic connection switching at runtime.
Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
 

Stability Issues

Sentiment score
8.2
Informatica Intelligent Cloud Services is reliable and stable, with high user ratings despite minor bugs primarily impacting beginners.
Sentiment score
7.1
Workato is highly stable, reliable on AWS, with some minor issues in HTTP requests and large data handling.
Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
 

Room For Improvement

Informatica users seek lower pricing, improved real-time connectivity, enhanced documentation, and a more intuitive, user-friendly interface.
Workato requires improvements in collaboration, UI, scalability, and flexibility, with enhanced data handling, support, and advanced features.
If the development interface could be optimized to have fewer modules, it would be greatly beneficial.
We face issues with the API side, as Cloud Application Integration cannot handle large volumes; according to the API page, there is a limitation of 500 records or 500 MB.
Informatica Intelligent Cloud Services already integrates with AI platforms, we need to use these tools rigorously and check all these aspects, including machine learning and analytics.
Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.
Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
 

Setup Cost

Informatica Intelligent Cloud Services pricing is seen as expensive with annual payments, varying affordability, and potential additional fees.
Workato's enterprise pricing includes a flat subscription, recipe-based model, with costs ranging from $120K-$130K annually, plus potential add-ons.
Informatica Intelligent Cloud Services is affordable for my specific use cases, with the pricing being rated three or four on a scale where one is very cheap.
Regarding pricing, compared to other tools I have worked with, Informatica offers competitive pricing, which I find not high in terms of starting strategy.
Higher volume is less expensive, but in general, it is kind of pricey.
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.
 

Valuable Features

Informatica Intelligent Cloud Services delivers scalable, secure data management with robust features for data integration, governance, and AI support.
Workato offers intuitive automation with low-code, drag-and-drop UI, enhancing efficiency and integration for seamless data management.
The connectors serve as the main functionality, making data integration processes more efficient by saving time and effort.
Informatica Intelligent Cloud Services allows us to manage the entire data lifecycle in the insurance domain, supporting microservices architecture and leveraging AI and machine learning for data discovery, quality, and integration.
Informatica Intelligent Cloud Services can handle a really huge volume of data.
It allows app-to-app and real-time integrations, which significantly enhance process efficiency.
It comes with pre-built connectors, eliminating the need to write APIs.
The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
 

Categories and Ranking

Informatica Intelligent Clo...
Ranking in Integration Platform as a Service (iPaaS)
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Workato
Ranking in Integration Platform as a Service (iPaaS)
7th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
22
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Integration Platform as a Service (iPaaS) category, the mindshare of Informatica Intelligent Cloud Services is 0.9%, up from 0.4% compared to the previous year. The mindshare of Workato is 4.8%, up from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Integration Platform as a Service (iPaaS)
 

Featured Reviews

Divya-Raj - PeerSpot reviewer
Handles large data volumes effectively and offers competitive pricing
There is a lot of improvement required, as we still face some cache issues most of the time, which is a challenge that we expect to see resolved in the future. Additionally, there is some limitation when we are working with a tool, especially regarding In and Out parameters, and I feel that this aspect should be improved going ahead. We face issues with the API side, as Cloud Application Integration cannot handle large volumes; according to the API page, there is a limitation of 500 records or 500 MB. The AI integrated into the Informatica Intelligent Cloud Services solution is called Application Integration, where we still face challenges when dealing with huge volumes, as previously explained.
Rohit Sircar - PeerSpot reviewer
Great automation and strong workflows useful for integration
The initial setup is quite straightforward. When connecting Workato with your on-premises system, you have to install the Workato agent on your network. It was not complex but a long process to configure and settle. Workato has not gone live for us yet, so only the developers are currently using it. But in terms of users, we will have close to 250 and maybe 30 additional direct users. We are seeing a lot of different use cases where we can add new recipes because we started small, and there are many different areas where we can implement Workato for automation.
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Top Industries

By visitors reading reviews
Financial Services Firm
19%
Computer Software Company
17%
Insurance Company
12%
Consumer Goods Company
9%
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
10%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Informatica Intelligent Cloud Services?
The data integration and synchronization features in IICS improve the data handling processes.
What is your experience regarding pricing and costs for Informatica Intelligent Cloud Services?
Regarding pricing, compared to other tools I have worked with, Informatica offers competitive pricing, which I find not high in terms of starting strategy.
What needs improvement with Informatica Intelligent Cloud Services?
There is a lot of improvement required, as we still face some cache issues most of the time, which is a challenge that we expect to see resolved in the future. Additionally, there is some limitatio...
What do you like most about Workato?
Workato is low code, intuitive, and easy to use.
What needs improvement with Workato?
I am currently in the exploratory phase. While the cloud-native aspect is beneficial, having deployment options similar to MuleSoft would be a great additional feature. Their approach aims to remov...
What is your primary use case for Workato?
I have been using Workato for the past two years now. Our current project was doing automation earlier with workflows using MuleSoft. These have now been moved to Workato for integrating systems fo...
 

Also Known As

Informatica IICS, IICS
No data available
 

Overview

 

Sample Customers

2-1-1 San Diego, Hastings, AARP , Ace Hardware
Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute
Find out what your peers are saying about Informatica Intelligent Cloud Services vs. Workato and other solutions. Updated: June 2025.
863,564 professionals have used our research since 2012.