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Informatica Intelligent Cloud Services vs Workato comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.5
Informatica Intelligent Cloud Services enhanced data integration, improved efficiency, automation, accuracy, scalability, and productivity, leading to better decision-making.
Sentiment score
4.5
Workato improved integration and efficiency, leading to cost savings and allowing focus on growth and product development.
Leadership prefers to utilize third-party tools, such as Snowflake, which has both storage and ELT features.
By replacing multiple legacy systems and teams with a single automated platform, organizations see significant cost savings and improved business operations.
For main recipes, there are charges, so by focusing on creating as many callable recipes as possible based on requirements, we can improve cost efficiency for the business.
In my experience, we have seen a return on investment, with results visible within a week.
 

Customer Service

Sentiment score
6.0
Informatica Cloud Services support is praised for technical efficiency but criticized for slow and repetitive ticket resolution.
Sentiment score
6.1
Workato's customer service is praised for responsiveness, though some report 24/7 availability issues and technical limitations.
We expect more responsive assistance because they have the expertise since Informatica is their tool, but I don't see enough expertise on the Informatica support side.
My impression of their support is positive, and everything is functioning well.
Whenever we faced issues with data volume, the support team helped us by suggesting solutions like breaking the data into chunks.
I reach out to the professional services team or customer success team for technical support, and they provide immediate responses.
Workato's support is robust, featuring first and second-level support.
 

Scalability Issues

Sentiment score
8.7
Informatica Intelligent Cloud Services offers strong scalability and efficient use, though costs increase with additional users.
Sentiment score
5.9
Workato is scalable, handling diverse tasks well, but faces challenges with data spikes and complex scaling in high workloads.
There are many options available, and the licensing model is quite good, supporting our needs effectively.
The scalability provided by Informatica is commendable.
There are scalability limitations with Workato.
Allows dynamic connection switching at runtime.
Even when clients overutilize the product, Workato allows them to continue without interruption, charging accordingly rather than limiting usage.
 

Stability Issues

Sentiment score
8.2
Informatica Intelligent Cloud Services is reliable and stable, with high user ratings despite minor bugs primarily impacting beginners.
Sentiment score
6.5
Workato is stable daily, but stability varies under high load, with occasional connector issues and data file limitations.
Once deployed, solutions do not break, making it more reliable than other solutions like Microsoft Power Automate that often disconnect.
During the initial data loads with large volumes, Workato was unable to handle the data effectively, which indicates stability issues under high loads.
To handle more than 50,000 records, I use scripting actions like Python or JavaScript to process large data in chunks.
 

Room For Improvement

Informatica users seek lower pricing, improved real-time connectivity, enhanced documentation, and a more intuitive, user-friendly interface.
Workato must improve in scalability, flexibility, global reach, integration, and AI, while enhancing collaboration and customization features.
If the development interface could be optimized to have fewer modules, it would be greatly beneficial.
We face issues with the API side, as Cloud Application Integration cannot handle large volumes; according to the API page, there is a limitation of 500 records or 500 MB.
Informatica Intelligent Cloud Services already integrates with AI platforms, we need to use these tools rigorously and check all these aspects, including machine learning and analytics.
Workato struggles with scalability when handling high volumes of data, such as terabytes, requiring chunking for initial data loads.
One area for improvement is the CI/CD pipeline, which lacks a version control system similar to GitHub for easier deployment.
Currently, there's no way to set breakpoints to stop the process and debug an error as you can in other tools like webMethods.
 

Setup Cost

Informatica Intelligent Cloud Services pricing is seen as expensive with annual payments, varying affordability, and potential additional fees.
Workato offers competitive and flexible pricing, appealing to small to medium enterprises, with costs varying by usage and features.
Informatica Intelligent Cloud Services is affordable for my specific use cases, with the pricing being rated three or four on a scale where one is very cheap.
Regarding pricing, compared to other tools I have worked with, Informatica offers competitive pricing, which I find not high in terms of starting strategy.
Higher volume is less expensive, but in general, it is kind of pricey.
While the upfront cost is high due to task-based pricing, the cost is relatively low in terms of development because Workato provides necessary connectors for integration use cases.
Compared to other iPaaS solutions like Boomi, Workato’s pricing model charges per connection step, which increases the cost.
 

Valuable Features

Informatica Intelligent Cloud Services delivers scalable, secure data management with robust features for data integration, governance, and AI support.
Workato excels in ease of use, rapid integration, low-code automation, and efficiency, offering quick onboarding and robust documentation.
The connectors serve as the main functionality, making data integration processes more efficient by saving time and effort.
Informatica Intelligent Cloud Services allows us to manage the entire data lifecycle in the insurance domain, supporting microservices architecture and leveraging AI and machine learning for data discovery, quality, and integration.
Informatica Intelligent Cloud Services can handle a really huge volume of data.
It allows app-to-app and real-time integrations, which significantly enhance process efficiency.
It comes with pre-built connectors, eliminating the need to write APIs.
The platform's ease of use for connecting to different integrations, like Salesforce and NetSuite, is very beneficial because development isn't necessary, and everything is readily available.
 

Categories and Ranking

Informatica Intelligent Clo...
Ranking in Integration Platform as a Service (iPaaS)
11th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
No ranking in other categories
Workato
Ranking in Integration Platform as a Service (iPaaS)
6th
Average Rating
8.4
Reviews Sentiment
6.2
Number of Reviews
26
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Integration Platform as a Service (iPaaS) category, the mindshare of Informatica Intelligent Cloud Services is 1.1%, up from 0.4% compared to the previous year. The mindshare of Workato is 5.3%, up from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Integration Platform as a Service (iPaaS) Market Share Distribution
ProductMarket Share (%)
Workato5.3%
Informatica Intelligent Cloud Services1.1%
Other93.6%
Integration Platform as a Service (iPaaS)
 

Featured Reviews

Divya-Raj - PeerSpot reviewer
Handles large data volumes effectively and offers competitive pricing
There is a lot of improvement required, as we still face some cache issues most of the time, which is a challenge that we expect to see resolved in the future. Additionally, there is some limitation when we are working with a tool, especially regarding In and Out parameters, and I feel that this aspect should be improved going ahead. We face issues with the API side, as Cloud Application Integration cannot handle large volumes; according to the API page, there is a limitation of 500 records or 500 MB. The AI integrated into the Informatica Intelligent Cloud Services solution is called Application Integration, where we still face challenges when dealing with huge volumes, as previously explained.
Isaac Viana - PeerSpot reviewer
Integration support simplifies automation and reduces errors without existing frustrations
In Workato, I can see everything that goes behind the process. You can see how everything works, how the tool works in the background. If something goes bad and an error appears, I can see why it happened. The best features Workato offers, in my opinion, are the easy integration with many different types of tools. The Workato interface is so easy to use. Workato has impacted my organization positively by reducing errors, which is one of the most important improvements I can see, and one great thing is that in Workato I can do many things that the main BPA platform we use does not do. Error reduction has helped our team in Workato as we can see more details about the most common errors and what makes everything go bad. With this specific data, we can develop a new and better solution. Workato helped us to do this. We can see more details about the errors and solve them. Workato has improved a lot of my work because there I can develop many flows easier and faster. At this moment, I do not have anything that frustrates me.
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Top Industries

By visitors reading reviews
Media Company
22%
Financial Services Firm
15%
Insurance Company
11%
Consumer Goods Company
8%
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise7
 

Questions from the Community

What do you like most about Informatica Intelligent Cloud Services?
The data integration and synchronization features in IICS improve the data handling processes.
What is your experience regarding pricing and costs for Informatica Intelligent Cloud Services?
Regarding pricing, compared to other tools I have worked with, Informatica offers competitive pricing, which I find not high in terms of starting strategy.
What needs improvement with Informatica Intelligent Cloud Services?
There is a lot of improvement required, as we still face some cache issues most of the time, which is a challenge that we expect to see resolved in the future. Additionally, there is some limitatio...
What needs improvement with Workato?
While there are still a few areas where Workato has room for improvement, they’re making impressive strides in advancing their AI capabilities and enhancing their RPA features. Their recent confere...
What is your primary use case for Workato?
We use Workato for our G&A across finance, accounting, procurement, audit and compliance, HR, GTM which covers sales, marketing, customer success, as well as IT. Wherever we need process automa...
What advice do you have for others considering Workato?
I have experience in the automation space for more than 18 years, and I have worked on multiple integration platforms including JCAPS, Oracle SOA Suite, Oracle Service Bus, BPM, MuleSoft, Boomi, an...
 

Also Known As

Informatica IICS, IICS
No data available
 

Overview

 

Sample Customers

2-1-1 San Diego, Hastings, AARP , Ace Hardware
Panera Bread, Berkshire Hathaway, Salesforce, Box, Splunk, ComScore, IBM, Complex Media, Microsoft, Home Depot, Cisco, News Corp, Braille Institute
Find out what your peers are saying about Informatica Intelligent Cloud Services vs. Workato and other solutions. Updated: September 2025.
868,654 professionals have used our research since 2012.