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OpenText Process Automation vs OutSystems comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText Process Automation
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
Business Process Management (BPM) (18th)
OutSystems
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
52
Ranking in other categories
Mobile Development Platforms (1st), Rapid Application Development Software (4th), Low-Code Development Platforms (3rd)
 

Mindshare comparison

While both are Process, Business Automation, and Digital Transformation solutions, they serve different purposes. OpenText Process Automation is designed for Business Process Management (BPM) and holds a mindshare of 0.5%, up 0.3% compared to last year.
OutSystems, on the other hand, focuses on Low-Code Development Platforms, holds 10.1% mindshare, up 9.7% since last year.
Business Process Management (BPM)
Low-Code Development Platforms
 

Featured Reviews

Senthil Natarajan - PeerSpot reviewer
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks ( /products/opentext-appworks-reviews ) are the BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modules. There is the standard BPM ( /products/informatica-intelligent-data-management-cloud-idmc-reviews ) modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP ( /categories/erp ) system.
DhrubajyotiBiswas - PeerSpot reviewer
Helps us efficiently streamline repetitive tasks, but they could provide improved connectors to integrate with outside platforms
The OutSystems' most effective features for speeding up development cycles are the process orchestration and the drag-and-drop updating of business processes. I would recommend it to a friend or colleague, especially if they are looking for a solution that is easy to deploy and helps streamline internal processes. I rate it a six out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"One of the most useful features is the code is customizable, we can make it our own."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
"Its customer support is reliable and easy to approach."
"We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenText AppWorks, especially those incorporating low-code functionalities, have had a significant positive impact. In some cases, we've observed a remarkable reduction in development time, ranging from 50 to 75 percent. The MTP model and life cycle have facilitated rapid development cycles."
"The monitoring aspect is highly valuable, as it offers an exceptional capability to track every minute of action performed by a business user in the global context."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"It is very stable."
"The most valuable features of OutSystems are the user-friendly platform. The drag-and-drop feature is great. I have used other rapid application development tools before, but they were not as advanced as OutSystems. With the previous tools, I had to manually build certain features, but OutSystems does it automatically."
"Refactoring with TrueChange is very simple."
"Scalability proved to be an exceptionally beneficial feature."
"The solution is all-encompassing and very easy to use with its drag-and-drop feature."
"You can go huge - so it is definitely a scalable solution."
"OutSystems is easy to use."
"OutSystems' low-cost approach has positively impacted our productivity, because we were able to develop faster with OutSystems, enabling us to implement many changes during our sprint."
 

Cons

"AppWorks could be improved by including BPM simulation."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"OpenText needs improvements in its integration model to align with newer integration types."
"There is room for improvement in the pricing structure."
"The integration could improve."
"OpenText AppWork's low-code capabilities can be enhanced by integrating them with AI offerings like Aviator."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"The latest version of the app generation tools could be more user-friendly."
"While I can't speak to the market impact, as a developer, I've seen significant reductions in development time across different versions of our applications. One area for improvement would be the UI controls in Service Studio. Sometimes, controls don't appear in the IDE, requiring us to check them in the web browser instead. Overall, our experience with OutSystems has been positive, though improvements in UI development would be welcomed."
"The integration Studio could be improved. It needs a tool in which we could develop C# code and then integrate into OutSystems. The application could have a better UI."
"I like the OutSystems platform. I am working on integrating it with another platform using APIs, however, it has proven to be difficult. The main issue I am facing is obtaining authorization tokens as well as access and refresh tokens. It may be due to my lack of knowledge of APIs as it is new to me."
"I would like to see improvements in versioning. It can be challenging to keep track of what changes should be committed, especially when many developers are working in one environment."
"We have performance issues while fetching bulk data."
"The product's high price is an area of concern, where improvements are required."
"OutSystems does not provide any native reporting resources. All reports must be created with other tools or as a webpage."
 

Pricing and Cost Advice

"The price is on the higher side."
"AppWorks is pretty expensive."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"There is a user-based perpetual license."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"It is too expensive for small companies."
"I believe they have two pricing options. One is approximately $4000 USD a year and the other is approximately $10,000 USD a year."
"The subscription is billed on a yearly basis."
"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."
"It is not an expensive product, especially if you have access to more features and deal with more projects."
"For a single application, it's too expensive."
"It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value."
"There are no additional costs with the standard license."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Insurance Company
12%
Computer Software Company
11%
Media Company
8%
Educational Organization
18%
Computer Software Company
12%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about OpenText AppWorks?
We've automated several processes, including purchase requisition to purchase orders, RFQ processes, vendor onboarding, project budgeting, and business case creation. The recent versions of OpenTex...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applications that work in no time? And OutsyStems does exactly that. The low-code plat...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing how we like the platform, but so far, we have been satisfied with it and will li...
 

Overview

 

Sample Customers

Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
Find out what your peers are saying about OpenText Process Automation vs. OutSystems and other solutions. Updated: July 2023.
858,327 professionals have used our research since 2012.