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IFS Cloud Platform vs LeadSquared comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Sentiment score
7.2
LeadSquared improves ROI via automation, better staff utilization, enhanced marketing, and increased productivity, boosting return rates by up to 35%.
The conversion rates, too, are better; they used to be lower, but they are now up by 30 to 35%.
Business Development Consultant at Byjus
We do not need to manually update tasks since automations are configured to trigger and update the status automatically when specific conditions are met, thus saving both time and money on configurations.
Associate Technology Consultant at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
Sentiment score
7.9
LeadSquared's customer service is responsive and friendly, though technical issues may occasionally take 10-15 days to resolve.
Customer support for LeadSquared is responsive and helpful.
Business Development Consultant at Byjus
 

Scalability Issues

Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Sentiment score
8.4
LeadSquared is highly scalable, recommended for medium to expanding enterprises, but larger firms may find it costly.
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
Consultant at Arcwide
 

Stability Issues

Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
Sentiment score
7.8
LeadSquared is generally reliable with occasional brief downtime, receiving ratings between five and eight from users.
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
Consultant at Arcwide
LeadSquared is stable overall, but I have faced downtime a couple of times, usually during rain or similar events, lasting for two to three minutes.
Business Development Consultant at Byjus
 

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
Enhancing LeadSquared's Loan Origination System with standardization, AI, improved UI, and automation could improve usability despite potential cost concerns.
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
Senior Director at a consultancy with 1,001-5,000 employees
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
Consultant at Arcwide
I think we have workflows, but they are lacking compared to platforms such as GHL and others.
Business Development Consultant at Byjus
 

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
LeadSquared pricing offers competitive per-user rates and enterprise solutions, with setup fees and optional SMS notification costs.
Compared to other top-niche products, they are less, and it is good.
Associate Technology Consultant at a tech vendor with 10,001+ employees
The pricing was good; we negotiated, and since we are a small business, he understood our needs and provided good pricing.
Business Development Consultant at Byjus
 

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
LeadSquared enhances productivity with automated tasks, easy lead management, seamless integration, and insightful reporting on a scalable platform.
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
Consultant at Arcwide
There are fewer fields on the user screen compared to other products.
Senior Director at a consultancy with 1,001-5,000 employees
LeadSquared is currently working on many features including auto WhatsApp messages, chatbot messages, and reporting functionalities, integrating AI for custom reports, and allowing users to master the data and put it into tables.
Associate Technology Consultant at a tech vendor with 10,001+ employees
The dashboard feature provides valuable insights; whenever any salesperson is calling any lead, they understand in a better way.
Business Development Consultant at Byjus
 

Categories and Ranking

IFS Cloud Platform
Ranking in CRM
34th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Customer Experience Management (10th), Field Service Management (2nd), Help Desk Software (20th), ERP (21st), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (13th), IT Service Management (ITSM) (20th), License Management (3rd)
LeadSquared
Ranking in CRM
29th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
6
Ranking in other categories
Marketing Automation (9th)
 

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of IFS Cloud Platform is 0.9%, up from 0.4% compared to the previous year. The mindshare of LeadSquared is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
LeadSquared0.9%
IFS Cloud Platform0.9%
Other98.2%
CRM
 

Featured Reviews

Thangaraj Ramasamy - PeerSpot reviewer
Consultant at Arcwide
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
AT
Business Development Consultant at Byjus
Structured lead tracking has improved sales visibility and now drives higher conversion rates
The best features LeadSquared offers include the lead activity; the activities we are doing such as sales CRM and the dashboard stand out most for me. I would say this is a good one. The dashboard feature provides valuable insights; whenever any salesperson is calling any lead, they understand in a better way. We see how many times they call, the talk time, and the exact duration they have spoken. We can recognize if they have updated the notes or not, what needs to be done, and if it's a hot, warm, or cold lead. So this information is clearly visible in the dashboard. This dashboard feature is essential because we can create reports; we can pull reports that are also good and can be shared with the team. It may seem small, but it's effective for me. LeadSquared has positively impacted my organization; my company has been using LeadSquared for quite a long time, but I just started using it about one and a half years ago. It is good and definitely gives me positive results. Earlier, we used to do CRM with Google Sheets, but now we integrate LeadSquared, and it is really good. We can understand what the lead stages are and which leads we need to call, all in one place. I really appreciate LeadSquared.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
12%
Construction Company
7%
Comms Service Provider
6%
Construction Company
15%
Outsourcing Company
15%
Comms Service Provider
13%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
What is your primary use case for IFS Applications?
Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.
What do you like most about LeadSquared?
The most valuable feature of LeadSquared is the customization.
What is your experience regarding pricing and costs for LeadSquared?
Since we use the enterprise solution, a lot of costs are involved. However, we use it because it helps us with our use case. We have an annual renewable license for LeadSquared.
What needs improvement with LeadSquared?
The solution’s UI could be more user-friendly.
 

Comparisons

 

Also Known As

IFS Applications, Assyst, IFS Cloud
No data available
 

Overview

 

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Byju's Classes, Randstad, Trivago, Scripbox, Zoomcar, Quikr, Amberjack, Mettl, Flipkart, iNurture, Vedantu, Eton University, IIHT, NIIT, IILM, Ashoka University, BML Munjal University, O2 Spa, Body Craft, Acron Group, The Deltin Group,
Find out what your peers are saying about IFS Cloud Platform vs. LeadSquared and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.