IFS Cloud Platform vs LiveAgent comparison

IFS and QualityUnit are both solutions in the Help Desk Software category. IFS is ranked #12 with an average rating of 8.0, while QualityUnit is ranked #36. IFS holds a 1.8% mindshare in HDS, compared to QualityUnit’s 0.4% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 100% of QualityUnit users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

4,136 Views
579 Comparison Views

87% willing to recommend

LiveAgent

Read 2 LiveAgent reviews

273 Views
199 Comparison Views

100% willing to recommend

IFS Cloud Platform

LiveAgent

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and LiveAgent serve different business needs, each excelling in its domain. IFS Cloud Platform is superior for comprehensive enterprise management, while LiveAgent has the upper hand in customer support functionalities.

Features: IFS Cloud Platform offers enterprise management capabilities with tools for supply chain, finance, and human resources. It supports complex business processes suitable for larger enterprises seeking integrated solutions. LiveAgent provides customer support tools with comprehensive ticketing, live chat, and omnichannel support features, ideal for businesses focusing on customer interaction support.

Ease of Deployment and Customer Service: IFS Cloud Platform's deployment involves a thorough implementation process, requiring time and technical expertise, but is supported by professional service teams. LiveAgent offers a simpler and faster deployment with responsive customer support that efficiently aids in the process.

Pricing and ROI: IFS Cloud Platform may have higher initial setup costs due to its complex functionalities, aiming for a higher long-term ROI through broad service offerings. LiveAgent is more cost-effective initially, with faster ROI, appealing to businesses prioritizing customer support without requiring full enterprise solutions.

To learn more, read our detailed IFS Cloud Platform vs. LiveAgent Report (Updated: July 2025).

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

July 2025

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Helped 862,543 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (20th), Customer Experience Management (7th), Field Service Management (1st), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (8th), IT Asset Management (10th), License Management (2nd)

LiveAgent

Ranking in Help Desk Software

36th

Ranking in IT Service Management (ITSM)

48th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (24th)

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.8%, up from 1.1% compared to the previous year. The mindshare of LiveAgent is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow of the solution is very good."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."

"We could quickly understand what was going on and what the customer wanted to do."

"Individual user profiles that can be configured as templates to minimize data entry."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"There tends not to be a massive weakness in the product itself, as weaknesses can quickly be resolved in the next patch or the next release."

More IFS Cloud Platform pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

Cons

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"An area for improvement would be transactions, which can be tedious to complete as the process is very complex."

"Documentation-wise, they need more."

"There are some stability issues."

"There are certain digital features that need to be incorporated, such as IOP."

"Aspects of HR and payroll could be better."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

More IFS Cloud Platform cons

"There are other products that are more popular."

"Connection to other softwares could be improved."

Pricing and Cost Advice

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"Licensing is on an annual basis, with no additional costs."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

More IFS Cloud Platform pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

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Comparisons

SAP ERP vs IFS Cloud Platform

Compared 15% of the time

IBM Maximo vs IFS Cloud Platform

Compared 10% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 9% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 9% of the time

ServiceNow vs IFS Cloud Platform

Compared 6% of the time

More IFS Cloud Platform Competitors

Zoho Desk vs LiveAgent

Compared 52% of the time

Zendesk vs LiveAgent

Compared 48% of the time

More LiveAgent Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

July 2025

Download IFS Cloud Platform product report

Buyer's Guide

Help Desk Software

June 2025

Download LiveAgent product report

Also Known As

IFS Applications, Assyst, IFS Cloud

No data available

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Buyer's Guide

IFS Cloud Platform vs. LiveAgent

July 2025

Free Report: IFS Cloud Platform vs. LiveAgent

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