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Idira Endpoint Privilege Manager vs KACE Systems Management Appliance (SMA) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 2, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Idira Endpoint Privilege Manager enhances security, reduces costs, streamlines management, and significantly decreases vulnerability to attacks, validating investment.
Sentiment score
7.3
KACE Appliance boosts productivity and reduces costs by streamlining system management, cutting labor needs, and simplifying processes.
Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.
Lead Consultant at a tech vendor with 501-1,000 employees
I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.
Commercial and Technical Professional Manager at Evolution Technologies Group
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
Avocat at Star Boxes India Pvt Ltd
 

Customer Service

Sentiment score
6.2
Idira Endpoint Privilege Manager support is generally good but varies in response time and expertise, with certification aiding resolution.
Sentiment score
6.6
KACE Systems Management Appliance users praise the responsive, professional support and ITNinja for high satisfaction despite mixed experiences.
They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.
Security Delivery Analyst at Accenture
We engage them when needed and receive prompt responses that typically resolve our issues.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.
Lead Consultant at a tech vendor with 501-1,000 employees
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
Server Administrator III at a university with 1,001-5,000 employees
The customer service is very good, providing quick customer support in Spanish.
Avocat at Star Boxes India Pvt Ltd
 

Scalability Issues

Sentiment score
7.7
Idira Endpoint Privilege Manager is scalable but requires effort and may face challenges with application and database integration.
Sentiment score
7.1
KACE SMA efficiently manages endpoints, easily scales, integrates well with virtual environments, and accommodates growth with minimal setbacks.
We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.
Global Security Systems Consultant at a insurance company with 10,001+ employees
CyberArk Endpoint Privilege Manager is quite scalable.
Security Delivery Analyst at Accenture
The available reports and other security tools assist in scaling it according to my organization's needs.
Cybersecurity Manager at a consultancy with 10,001+ employees
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
Avocat at Star Boxes India Pvt Ltd
We have outgrown the size of one KACE appliance and are now running two.
Server Administrator III at a university with 1,001-5,000 employees
 

Stability Issues

Sentiment score
8.2
Idira Endpoint Privilege Manager is stable and reliable, with rare downtime, strong Windows support, and occasional latency issues.
Sentiment score
8.1
KACE SMA is stable and reliable, with quick support for issues and minimal downtime, appreciated for its resilience.
It is a robust solution that has effectively supported our environment without major issues.
Security Delivery Analyst at Accenture
Since implementing it, we have not experienced any outages or stability issues.
Global Security Systems Consultant at a insurance company with 10,001+ employees
CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.
Lead Consultant at a tech vendor with 501-1,000 employees
KACE Systems Management Appliance (SMA) is stable and secure;
Security Administrator at EbixCash
 

Room For Improvement

Idira Endpoint Privilege Manager needs interface simplification, improved integration, and enhanced automation for better accessibility and performance.
KACE SMA users seek enhanced scalability, reporting, UI design, easier remote management, and better integration with reduced resource consumption.
CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.
Global Security Systems Consultant at a insurance company with 10,001+ employees
Currently, no user-based policy option is available inside the EPM console.
Lead Consultant at a tech vendor with 501-1,000 employees
Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.
Solution Architect at a consultancy with 10,001+ employees
Currently, we have to go into each org to deploy applications when we need them all across the university.
Server Administrator III at a university with 1,001-5,000 employees
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
Security Administrator at EbixCash
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
Avocat at Star Boxes India Pvt Ltd
 

Setup Cost

Idira Endpoint Privilege Manager pricing varies by device and usage, with cloud options costlier than on-premise solutions.
KACE SMA's per-device licensing offers cost-effective scalability and comprehensive management, providing value across various organization sizes.
CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.
Cybersecurity Manager at a consultancy with 10,001+ employees
CyberArk Endpoint Privilege Manager is costly compared to other solutions.
Lead Consultant at a tech vendor with 501-1,000 employees
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.
Manager at a computer software company with 1,001-5,000 employees
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
Avocat at Star Boxes India Pvt Ltd
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
Server Administrator III at a university with 1,001-5,000 employees
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
Security Administrator at EbixCash
 

Valuable Features

Idira Endpoint Privilege Manager enhances security and compliance by controlling access, monitoring activities, and integrating seamlessly with systems.
KACE SMA enhances productivity with off-hours deployment, automation, and streamlined asset and license management through a single interface.
CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.
Security Delivery Analyst at Accenture
It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.
Head of Sales Services Department at a comms service provider with 51-200 employees
CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.
Cybersecurity Manager at a consultancy with 10,001+ employees
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Server Administrator III at a university with 1,001-5,000 employees
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
Security Administrator at EbixCash
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
Avocat at Star Boxes India Pvt Ltd
 

Categories and Ranking

Idira Endpoint Privilege Ma...
Ranking in Endpoint Compliance
4th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
38
Ranking in other categories
Privileged Access Management (PAM) (6th), Anti-Malware Tools (10th), Application Control (5th), Ransomware Protection (6th)
KACE Systems Management App...
Ranking in Endpoint Compliance
6th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Client Desktop Management (2nd), Remote Monitoring and Management (RMM) (11th), Patch Management (9th), Unified Endpoint Management (UEM) (12th)
 

Mindshare comparison

As of July 2026, in the Endpoint Compliance category, the mindshare of Idira Endpoint Privilege Manager is 11.9%, up from 7.2% compared to the previous year. The mindshare of KACE Systems Management Appliance (SMA) is 8.1%, up from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Compliance Mindshare Distribution
ProductMindshare (%)
Idira Endpoint Privilege Manager11.9%
KACE Systems Management Appliance (SMA)8.1%
Other80.0%
Endpoint Compliance
 

Featured Reviews

Sumit Chavan - PeerSpot reviewer
Lead Consultant at a tech vendor with 501-1,000 employees
Helps secure the infrastructure and control users with admin rights
There are many features that are currently missing. A customization option is required for certain policies. For instance, if we need to stop PowerShell scripting, we have to create a different policy for that. Being able to create a sub-level policy within a top-level policy would be good. Currently, no user-based policy option is available inside the EPM console. We can only create computer-based policies. The database is available, but there is a drawback in not being able to create local groups on the EPM console. We only have to depend on Active Directory. This limits infrastructure security as we depend on the Active Directory team to manage user groups. If they remove any users, we lose control. If we could create groups locally and block them or set specific policies, we would have more control. Local endpoint management is missing from the EPM site. Moreover, there is an issue with policies not running as expected when we make enhancements. We have to find multiple ways to whitelist applications or enhance policies.
AdityaJain - PeerSpot reviewer
Security Administrator at EbixCash
Centralized software deployment has simplified endpoint control but needs stronger security alerts
What I like best about KACE Systems Management Appliance (SMA) is that it allows pushing custom-made applications to all computers that have KACE Systems Management Appliance (SMA) endpoint installed. This makes it easier for the organization to push patches and updates. If I need to push EDR updates, I can use KACE Systems Management Appliance (SMA), as it automatically updates the EDR on that endpoint, and that is a great feature. Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off. I can also gather hardware details and software inventory from it. I can show a live demonstration if a video conference can be arranged. Incident resolution capabilities with KACE Systems Management Appliance (SMA) have improved operational efficiency for system administrators, as it makes it easier to track machines with KACE Systems Management Appliance (SMA), gather their IP addresses, and push several updates, patches, or software deployments at once. I can design compliances as per my requirements, such as ensuring passwords are reset after 45 days.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
11%
Construction Company
7%
Computer Software Company
6%
Financial Services Firm
10%
University
10%
Construction Company
9%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise9
Large Enterprise19
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise20
Large Enterprise16
 

Questions from the Community

Looking for recommendations and a pros/cons template for software to detect insider threats
This is an inside-out --- outside-in --- inside-in question, as an insider can be an outsider as well. There is no short answer other than a blend of a PAM tool with Behavioral Analytics and Endpo...
What is your experience regarding pricing and costs for CyberArk Endpoint Privilege Manager?
I believe it's quite a reasonably priced solution. It's not very common to use CyberArk because it's a niche solution, but customers who are willing to control administrative accounts are willing t...
What needs improvement with CyberArk Endpoint Privilege Manager?
While CyberArk Endpoint Privilege Manager is a great tool, I believe the functionality could be wider. If it could work not only with permissions but also involve pure EDR tasks or User and Entity ...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine. However, apart from that, I d...
What needs improvement with Quest KACE Systems Management?
For improvements in KACE Systems Management Appliance (SMA), I would want to see it become a standalone software agent. I am curious about why it does not offer EDR functionality. Additionally, the...
What is your primary use case for Quest KACE Systems Management?
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and scripts. I have designed various scripts for tasks such as password resets afte...
 

Also Known As

Viewfinity
Dell KACE Systems Management
 

Overview

 

Sample Customers

Information Not Available
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about Idira Endpoint Privilege Manager vs. KACE Systems Management Appliance (SMA) and other solutions. Updated: June 2026.
904,836 professionals have used our research since 2012.