

Idira Endpoint Privilege Manager and KACE Systems Management Appliance compete in the enterprise IT management category. Idira has the upper hand in environments prioritizing security due to its focus on granular access control.
Features: Idira Endpoint Privilege Manager offers granular access control, effective admin rights management, and features like password management and session recording. Its Privileged Threat Analytics provides alert mechanisms for suspicious activities. KACE Systems Management Appliance excels in asset management, device inventory, and software distribution, efficiently handling patch management and mass deployments across devices.
Room for Improvement: Idira Endpoint Privilege Manager struggles with performance and complex initial setup for non-admin users. Users face challenges with slow technical support and policy setting modifications. KACE Systems Management Appliance could benefit from a more intuitive dashboard and improved reporting. Users also note label management complexity and performance issues during large deployments, seeking better scalability and usability.
Ease of Deployment and Customer Service: Idira Endpoint Privilege Manager offers flexible deployment options in both on-premises and cloud configurations. However, technical support is often slow and requires specific certifications. KACE Systems Management Appliance mainly relies on on-premises deployment with robust community support, though users report mixed experiences with technical support during peak times.
Pricing and ROI: Idira Endpoint Privilege Manager is noted for its high cost, especially for cloud options, but offers substantial ROI through security breach reduction. It mainly appeals to large enterprises with significant security requirements. KACE Systems Management Appliance offers competitive pricing and balances cost with functionality, making it attractive for organizations focusing on asset and inventory management. This results in positive ROI outcomes despite being slightly costly for small businesses.
Deploying CyberArk Endpoint Privilege Manager has secured the infrastructure, which saves money, time, and resources.
I consider CyberArk Endpoint Privilege Manager's return on investment to be good since it effectively accomplishes the goals expected from privilege access management solutions.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
They respond immediately to our inquiries, resolve issues promptly, and provide valuable guidance, especially in critical situations.
We engage them when needed and receive prompt responses that typically resolve our issues.
Earlier, we received support for normal tickets within a day, but now it takes one or two days to resolve issues.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
We can set permissions per team or department, allowing some teams to elevate specific applications while others have different permissions.
CyberArk Endpoint Privilege Manager is quite scalable.
The available reports and other security tools assist in scaling it according to my organization's needs.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
It is a robust solution that has effectively supported our environment without major issues.
Since implementing it, we have not experienced any outages or stability issues.
CyberArk Endpoint Privilege Manager offers multiple options for creating and stopping policies.
KACE Systems Management Appliance (SMA) is stable and secure;
CyberArk Endpoint Privilege Manager could be improved by simplifying the administration process, specifically when setting up policies and applications.
Currently, no user-based policy option is available inside the EPM console.
Some features provided in the self-hosted version of EPM are not supported in the software as a service version, like connection to some analysis applied by Palo Alto.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The dashboard could be more interactive; for example, it should provide alerts if an endpoint is vulnerable to viruses.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
CyberArk Endpoint Privilege Manager is slightly expensive, but costs can be negotiated to become more competitive.
CyberArk Endpoint Privilege Manager is costly compared to other solutions.
I've received feedback that the pricing is high, however, for me, the value it brings is worth the cost.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
In terms of cost-effectiveness, considering a situation where I want to deploy KACE Systems Management Appliance (SMA) for just pushing updates, it is completely fine.
CyberArk Endpoint Privilege Manager effectively reduces malicious content in applications by allowing us to identify and block dangerous applications.
It allows them to granularly manage controls to prevent some malicious activities on the endpoint machine.
CyberArk Endpoint Privilege Manager enhances computer security by providing minimal access, effectively preventing ransomware attacks.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
Overall, KACE Systems Management Appliance (SMA) helps streamline my processes by allowing me to check the uptime and downtime of machines, whether they are connected to the internet or not, and how long a machine has been switched off.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
| Product | Mindshare (%) |
|---|---|
| CyberArk Endpoint Privilege Manager | 11.0% |
| KACE Systems Management Appliance (SMA) | 8.4% |
| Other | 80.6% |

| Company Size | Count |
|---|---|
| Small Business | 18 |
| Midsize Enterprise | 9 |
| Large Enterprise | 19 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 20 |
| Large Enterprise | 16 |
CyberArk Endpoint Privilege Manager enhances security by controlling access, removing admin rights, and managing privileges. It supports diverse environments with simple integration, focusing on credential detection, threat protection, and compliance.
CyberArk Endpoint Privilege Manager secures enterprise passwords, monitors session connections, and enhances cybersecurity by controlling privileged access. It blocks unauthorized applications, monitors user activities, and secures credentials across platforms. Key areas include Just-In-Time Access, privilege separation, and local administrator password rotation. While robust, challenges exist with performance, complexity, and setup. Integration with Linux and Unix needs improvement, requiring advanced reporting tools and easier policy management. Pricing concerns and maintenance issues with Windows servers persist, as well as database issues in the on-prem version.
What are the key features of CyberArk Endpoint Privilege Manager?
What benefits should organizations expect from CyberArk Endpoint Privilege Manager?
Organizations deploying CyberArk Endpoint Privilege Manager in industries such as finance, healthcare, and technology benefit from secure credential management across Unix, AWS, and GCP. By implementing privilege separation and monitoring user activities, they achieve effective risk mitigation and compliance across multiple platforms.
KACE Systems Management Appliance offers integration capabilities, efficient image deployment, and comprehensive asset management. It supports centralized management across diverse devices and locations, simplifying IT processes and enhancing security.
KACE Systems Management Appliance provides single-pane visibility for endpoint management, mass software deployment, automated patch management, robust scripting, and detailed inventory tracking. It streamlines IT management and improves cyber-security compliance through remote software updates and centralized IT request handling. Despite struggles with scalability and the need for interface improvements, it enables efficient device imaging, script automation, and network management through detailed reporting. Organizations find it effective for software deployment, asset management, and endpoint monitoring, serving thousands of IoT devices and desktops.
What are the key features of KACE Systems Management Appliance?In healthcare, KACE Systems Management Appliance is used for maintaining device compliance and security standards. Educational institutions benefit from its capabilities to manage large numbers of endpoints across campuses. In finance, it aids in strict compliance requirements through automated patch management and detailed reporting. Retail sectors leverage its asset management features to streamline operations across numerous locations.
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