New Relic and IDERA Uptime Infrastructure Monitor are competitive products in the IT monitoring space. New Relic seems to have the upper hand in pricing and support, while IDERA offers superior features that could justify its price point for some clients.
Features: New Relic provides comprehensive APM capabilities, real-time analytics, and extensive integrations with third-party applications. IDERA Uptime Infrastructure Monitor offers robust network monitoring, customizable dashboards, and powerful alerting systems.
Room for Improvement: New Relic could improve its on-premise deployment options and user interface complexity for beginners. Additionally, its monitoring capabilities for hardware infrastructure could be enhanced. IDERA Uptime Infrastructure Monitor may benefit from improving its cloud-based options, simplifying installation processes, and enhancing integration flexibility with modern tools.
Ease of Deployment and Customer Service: New Relic is known for its seamless cloud-based deployment and responsive customer support, which facilitates setup and maintenance. On the other hand, IDERA Uptime Infrastructure Monitor's on-premise deployment may require more time and effort but offers detailed configuration options.
Pricing and ROI: New Relic offers flexible pricing models that cater to different organizational sizes, with benefits becoming evident in larger environments over time. IDERA Uptime Infrastructure Monitor may have a higher initial setup cost, but the significant ROI is realized through its comprehensive feature set.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| IDERA Uptime Infrastructure Monitor | 0.4% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 69 |
Uptime Infrastructure Monitor helps IT administrators to unify performance monitoring and optimization of IT infrastructure. Unlike its competition, it provides monitoring of a broad range of platforms and applications, ability to set service-level agreements, and support of both agent and agentless monitoring.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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