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IBM WebSphere BPMS vs ServiceNow Orchestration comparison

IBM and ServiceNow are both solutions in the Process Automation category. IBM is ranked #33 with an average rating of 7.0, while ServiceNow is ranked #11 with an average rating of 8.3. IBM holds a 0.2% mindshare in PA, compared to ServiceNow’s 4.3% mindshare. Additionally, 80% of IBM users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.
IBM WebSphere BPMS
Read 5 IBM WebSphere BPMS reviews
  • 146 Views
  • 68 Comparison Views
80% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 2,130 Views
  • 1,563 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

IBM WebSphere BPMS and ServiceNow Orchestration compete in the enterprise process automation category. IBM WebSphere BPMS has an advantage with strong support and pricing, appealing to customers who value comprehensive service.

Features: IBM WebSphere BPMS offers robust process automation, scalability, and business rule management. It integrates effectively with existing IT infrastructures, enhancing adaptability. ServiceNow Orchestration provides seamless workflow automation, real-time monitoring, and extensive cloud capabilities. It excels in integration flexibility, crucial for IT service management.

Room for Improvement: IBM WebSphere BPMS could improve its initial configuration complexity, integration process duration, and documentation usability for non-experts. ServiceNow Orchestration may enhance its capabilities in network connectivity testing, simplify integration with non-cloud environments, and improve user expertise requirements for advanced features.

Ease of Deployment and Customer Service: IBM WebSphere BPMS is known for complex deployment needing initial configuration but is supported by comprehensive customer service. ServiceNow Orchestration offers streamlined deployment, especially in cloud environments, and efficient support, making it accessible and balancing its complex integrations.

Pricing and ROI: IBM WebSphere BPMS involves higher setup costs but delivers significant ROI through extensive features and strong support, targeting larger enterprises with complex needs. ServiceNow Orchestration may be expensive initially but promises substantial ROI with efficient process management and cloud solutions, appealing to organizations valuing rapid deployment and scalability.

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To learn more, read our detailed IBM WebSphere BPMS vs. ServiceNow Orchestration Report (Updated: April 2025).
Buyer's Guide
IBM WebSphere BPMS vs. ServiceNow Orchestration
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM WebSphere BPMS
Ranking in Process Automation
33rd
Average Rating
6.8
Reviews Sentiment
6.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
11th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Process Automation category, the mindshare of IBM WebSphere BPMS is 0.2%, down from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

ST
Systematic role management and flexible integration improve efficiency, but low-code capabilities and setup complexity need addressing
The most valuable feature of IBM WebSphere BPMS ( /products/ibm-websphere-bpms-reviews ) is the systematic framework it provides for building different systems. The critical component is the authorization within the workflow assignment, which is an attractive aspect of this tool. It has helped us in systematic role management within the workflow. Additionally, it offers flexible integration capabilities facilitating front-end and back-end separation practices, allowing for technologies like Angular and Spring Boot ( /products/spring-boot-reviews ).
Read full review
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"We like the feature in which we can trace back instances."
"The UI capabilities of the solution are great. The speed of delivery is good."
"The most valuable feature of IBM WebSphere BPMS is the systematic framework it provides for building different systems."
"It has competitive AI capabilities."
"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."
"The solution effectively automates business processes."
"Orchestration is commonly utilized by major corporations. The process of linking methods in ServiceNow, known as the RTS chain to parent methods, is executed seamlessly and efficiently. It's quite impressive and significant in its impact."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"It's scalable."
"It's probably the best product out there."
"It is a very stable product, highly affordable."
More ServiceNow Orchestration pros
 

Cons

"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."
"The solution lacks acceptable stability."
"Sometimes there are tasks that failed without any reason."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"The deployment requires awareness among the project staff."
"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."
"We cannot perform GUI automation using the tool."
"I would like a user experience module to be added."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

Information not available
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"Pricing is custom to every customer."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"The solution is costly and orchestrations are very expensive."
"It is not very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
20%
Computer Software Company
13%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with IBM WebSphere BPMS?
There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler. The tool currently involves a complex setup requirement, and having...
See all answers
What is your primary use case for IBM WebSphere BPMS?
We use IBM WebSphere BPMS ( /products/ibm-websphere-bpms-reviews ) internally in the bank for process automation and management. Our IT department self-builds different systems to serve various use...
See all answers
What advice do you have for others considering IBM WebSphere BPMS?
I recommend IBM WebSphere BPMS for large enterprises concerned with total system management. It is not ideal for SMB due to its complexity and the need for significant IT resources. I rate it seven...
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
See all answers
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
See all answers
 

Comparisons

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More ServiceNow Orchestration Competitors
 

Product Reports

Buyer's Guide
IBM WebSphere BPMS
April 2025
IBM WebSphere BPMS reportDownload IBM WebSphere BPMS product report
Buyer's Guide
ServiceNow Orchestration
April 2025
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

WebSphere BPMS
No data available
 

Overview

Information not available
IBM

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
IBM WebSphere BPMS vs. ServiceNow Orchestration
April 2025
Free Report: IBM WebSphere BPMS vs. ServiceNow Orchestration
Find out what your peers are saying about IBM WebSphere BPMS vs. ServiceNow Orchestration and other solutions. Updated: April 2025.
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