IBM WebSphere BPMS and ServiceNow Orchestration compete in the enterprise process automation category. IBM WebSphere BPMS has an advantage with strong support and pricing, appealing to customers who value comprehensive service.
Features: IBM WebSphere BPMS offers robust process automation, scalability, and business rule management. It integrates effectively with existing IT infrastructures, enhancing adaptability. ServiceNow Orchestration provides seamless workflow automation, real-time monitoring, and extensive cloud capabilities. It excels in integration flexibility, crucial for IT service management.
Room for Improvement: IBM WebSphere BPMS could improve its initial configuration complexity, integration process duration, and documentation usability for non-experts. ServiceNow Orchestration may enhance its capabilities in network connectivity testing, simplify integration with non-cloud environments, and improve user expertise requirements for advanced features.
Ease of Deployment and Customer Service: IBM WebSphere BPMS is known for complex deployment needing initial configuration but is supported by comprehensive customer service. ServiceNow Orchestration offers streamlined deployment, especially in cloud environments, and efficient support, making it accessible and balancing its complex integrations.
Pricing and ROI: IBM WebSphere BPMS involves higher setup costs but delivers significant ROI through extensive features and strong support, targeting larger enterprises with complex needs. ServiceNow Orchestration may be expensive initially but promises substantial ROI with efficient process management and cloud solutions, appealing to organizations valuing rapid deployment and scalability.
| Product | Market Share (%) |
|---|---|
| ServiceNow Orchestration | 3.7% |
| IBM WebSphere BPMS | 0.3% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.
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