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IBM WebSphere BPMS vs ServiceNow Orchestration comparison

IBM and ServiceNow are both solutions in the Process Automation category. IBM is ranked #28 with an average rating of 8.5, while ServiceNow is ranked #10 with an average rating of 8.2. IBM holds a 0.2% mindshare in PA, compared to ServiceNow’s 4.0% mindshare. Additionally, 83% of IBM users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.
IBM WebSphere BPMS
Read 6 IBM WebSphere BPMS reviews
  • 203 Views
  • 203 Comparison Views
83% willing to recommend
ServiceNow Orchestration
Read 16 ServiceNow Orchestration reviews
  • 2,029 Views
  • 1,988 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

IBM WebSphere BPMS and ServiceNow Orchestration compete in the enterprise process automation category. IBM WebSphere BPMS has an advantage with strong support and pricing, appealing to customers who value comprehensive service.

Features: IBM WebSphere BPMS offers robust process automation, scalability, and business rule management. It integrates effectively with existing IT infrastructures, enhancing adaptability. ServiceNow Orchestration provides seamless workflow automation, real-time monitoring, and extensive cloud capabilities. It excels in integration flexibility, crucial for IT service management.

Room for Improvement: IBM WebSphere BPMS could improve its initial configuration complexity, integration process duration, and documentation usability for non-experts. ServiceNow Orchestration may enhance its capabilities in network connectivity testing, simplify integration with non-cloud environments, and improve user expertise requirements for advanced features.

Ease of Deployment and Customer Service: IBM WebSphere BPMS is known for complex deployment needing initial configuration but is supported by comprehensive customer service. ServiceNow Orchestration offers streamlined deployment, especially in cloud environments, and efficient support, making it accessible and balancing its complex integrations.

Pricing and ROI: IBM WebSphere BPMS involves higher setup costs but delivers significant ROI through extensive features and strong support, targeting larger enterprises with complex needs. ServiceNow Orchestration may be expensive initially but promises substantial ROI with efficient process management and cloud solutions, appealing to organizations valuing rapid deployment and scalability.

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To learn more, read our detailed IBM WebSphere BPMS vs. ServiceNow Orchestration Report (Updated: July 2025).
Buyer's Guide
IBM WebSphere BPMS vs. ServiceNow Orchestration
July 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM WebSphere BPMS
Ranking in Process Automation
28th
Average Rating
7.4
Reviews Sentiment
6.2
Number of Reviews
6
Ranking in other categories
No ranking in other categories
ServiceNow Orchestration
Ranking in Process Automation
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Process Automation category, the mindshare of IBM WebSphere BPMS is 0.2%, up from 0.2% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
 

Featured Reviews

CB
Developers gain flexibility to build custom controls with numerous integration options
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented these features with IBM WebSphere BPMS. In recent versions, IBM has introduced some generative AI features, and we plan to migrate to the newer versions within approximately one year.
Read full review
Dinesh Kumar Raghu - PeerSpot reviewer
Fastest upgrading technology in the market currently
In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The UI capabilities of the solution are great. The speed of delivery is good."
"This product is flexible in its ability to integrate processes and it can be extended and integrated with other software."
"IBM WebSphere BPMS provides significant return on investments, especially in the BAW component."
"The most valuable feature of IBM WebSphere BPMS is the systematic framework it provides for building different systems."
"We like the feature in which we can trace back instances."
"Provisioning of new systems is among the most impactful features for automating complex workflows with ServiceNow Orchestration."
"Great with IT processes and business processes."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The iTerm suite is also crucial for visibility and optimization."
"The data visualization is good."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It is a very stable product, highly affordable."
More ServiceNow Orchestration pros
 

Cons

"Sometimes there are tasks that failed without any reason."
"The user interface could be improved, and although integration opportunities are good, they could be improved further."
"The solution lacks acceptable stability."
"Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases."
"There is a need for more capabilities in low-code and no-code development to increase efficiency and make implementation simpler."
"The deployment requires awareness among the project staff."
"It is a highly complex platform to work on."
"There can be gaps in integration."
"I would like a user experience module to be added."
"The third-party integrations are challenging when the tools are not from ServiceNow partners. This presents issues when integrating solutions from other vendors."
"Efficiency of some features could be improved."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
More ServiceNow Orchestration cons
 

Pricing and Cost Advice

Information not available
"The solution is costly and orchestrations are very expensive."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"Pricing is custom to every customer."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"In terms of price, this solution is at the higher end of what you'll find."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
21%
Computer Software Company
10%
Manufacturing Company
9%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with IBM WebSphere BPMS?
Looking forward, IBM WebSphere BPMS could add more adapters to integrate with SAP or Salesforce integrator in upcoming releases. Regarding AI-driven process optimizations, we have not implemented t...
See all answers
What is your primary use case for IBM WebSphere BPMS?
IBM WebSphere BPMS allows users to build workflows and dashboards. It is a developer-friendly product. The product features a great UI interface that is mobile-friendly, tab-friendly, and desktop-f...
See all answers
What advice do you have for others considering IBM WebSphere BPMS?
Understanding the benefits and improvements that come with using the product is essential. IBM WebSphere BPMS is performing excellently, and I do not see any significant areas requiring improvement...
See all answers
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
See all answers
What is your experience regarding pricing and costs for ServiceNow Orchestration?
The cost of ServiceNow Orchestration is considered medium; it is expensive but powerful. I would rate the pricing experience as a six out of ten.
See all answers
What needs improvement with ServiceNow Orchestration?
The third-party integrations are challenging when the tools are not from ServiceNow ( /products/servicenow-reviews ) partners. This presents issues when integrating solutions from other vendors.
See all answers
 

Comparisons

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More ServiceNow Orchestration Competitors
 

Product Reports

Buyer's Guide
IBM WebSphere BPMS
August 2025
IBM WebSphere BPMS reportDownload IBM WebSphere BPMS product report
Buyer's Guide
ServiceNow Orchestration
July 2025
ServiceNow Orchestration reportDownload ServiceNow Orchestration product report
 

Also Known As

WebSphere BPMS
No data available
 

Overview

Information not available
IBM

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow
 

Sample Customers

Schahin Group, Korean Credit Card Company, Versicherungskammer Bayern, Biogrid Australia
experian, BEACHBODY, HealthPartners, Banosoft
Buyer's Guide
IBM WebSphere BPMS vs. ServiceNow Orchestration
July 2025
Free Report: IBM WebSphere BPMS vs. ServiceNow Orchestration
Find out what your peers are saying about IBM WebSphere BPMS vs. ServiceNow Orchestration and other solutions. Updated: July 2025.
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