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IBM Tivoli NetCool vs Moogsoft comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli NetCool
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
13
Ranking in other categories
Network Management Applications (15th)
Moogsoft
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Infrastructure Monitoring (38th), IT Operations Analytics (6th), AIOps (18th)
 

Mindshare comparison

While both are Network Management solutions, they serve different purposes. IBM Tivoli NetCool is designed for Network Management Applications and holds a mindshare of 3.7%, up 2.4% compared to last year.
Moogsoft, on the other hand, focuses on IT Infrastructure Monitoring, holds 0.9% mindshare, up 0.9% since last year.
Network Management Applications Mindshare Distribution
ProductMindshare (%)
IBM Tivoli NetCool3.7%
Cisco DNA Center7.6%
DataMiner5.4%
Other83.3%
Network Management Applications
IT Infrastructure Monitoring Mindshare Distribution
ProductMindshare (%)
Moogsoft0.9%
Zabbix4.7%
Datadog3.6%
Other90.8%
IT Infrastructure Monitoring
 

Featured Reviews

Petar Ganev - PeerSpot reviewer
Senior Enterprise Monitoring Engineer at Commerzbank
Reliable for enterprise monitoring but no longer actively developed
There are problems with the latest security requirements because many things have changed in recent years, and now the security audits are very strict. And we need to switch to something else. We need to patch it constantly. Moreover, it is a very old tool and a little bit difficult to support. Otherwise, they work okay.
MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Support is one of the best aspects of this solution. NetCool is a good product that has good flexibility. There are a lot of documents available online which is one of the best features of IBM Tivoli Suite. Whenever an issue happens, rather than going to technical support, if you find the exact issue in Google, you can get tech notes for that particular issue."
"The tool had many built-in automation capabilities."
"The solution has very good integration capabilities."
"Tivoli NetCool allows us to grasp a lot of data that can be applied toward predictive analytics and auto-remediation."
"Anything is possible with Tivoli. It's quite a robust system."
"The feature I have found most valuable with NetCool is how it collaborates all the alarms, and then it does a predictive analysis, providing a consolidated alarm view and management."
"It's very easy to use."
"It improves customer satisfaction, deploy-ability, adaptability, flexibility, scalability, and reduces cost of operation."
"The integration with Event Management works quite well."
"I like the prediction features."
"The Event Management feature is quite valuable."
"Moogsoft AIOps integrates seamlessly with 50-plus IT monitoring, automation, service management, notification, and collaboration tools. It also provides a great and easy-to-use interface for observing."
"It is very easy and very comfortable to use, with everything available on a single screen."
"The solution is very stable; you will hardly face any issues like file corruption or an alert being missed out by the system."
"The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features."
"Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically convert alarms directly into tickets or incidents, Moogsoft adds a middle layer where multiple alarms can be aggregated into one incident. Moogsoft's strong AI capabilities also allow it to correlate similar alarms automatically based on past experiences."
 

Cons

"From a customer perspective, it is quite an expensive solution to initially implement and then support."
"IBM's technical support takes a long time to do root cause analysis, and we have to go through several levels of help before getting a solution."
"The solution does not have any AI capabilities."
"The solution is not user-friendly."
"The product is pretty costly. It's definitely not the least expensive option."
"Customization and integration that you need to do to make the product fit your needs is very complex. It is not a product that somebody could easily pick up without any prior training or experience."
"I think the UI should be updated and made more presentable and eye-catching. Compared to NCE in Huawei, NSN in Nokia, the UiPath and Ubiquiti, it feels very old legacy."
"This is another one of those suites glued together from a myriad of acquisitions and it shows once you get under the hood."
"The documentation and flexibility for generic integration could be improved."
"As a SaaS-based solution, Moogsoft is not mature."
"I would like to see how Moogsoft integrates with the multi-cloud and brings out a single pane of glass, to see everything on one screen."
"Moogsoft is dependent on external products to do orchestration and SOP-based functionality."
"The tool needs to improve its support. It appears that the support responsiveness from Moogsoft is not aligned with the severity of the incident. Instead of proactively addressing issues, customers have to chase Moogsoft for resolution. In Moogsoft, unlike other tools like Splunk, the process follows a step-by-step sequence. You need to start each process in a specific order, typically following a sequence."
"Moogsoft requires very specific system configurations, such as a particular Red Hat and Java version, which can be outdated and pose security risks."
"It is taking a long time to set it up and could do more to roll out quickly."
"They should consider including Chatbot."
 

Pricing and Cost Advice

"The price of the product is too expensive."
"Licensing fees are paid on a yearly basis."
"It costs around 100k for every ten servers, which is lower than similar products from other vendors."
"Customers are required to pay a licensing fee."
"The solution is very good from a business impact point of view, but it's quite expensive because it's an enterprise-grade solution."
"Moogsoft's licensing is consumption-based, so the price may increase depending on the environment."
"It's a very cost-effective and competitive product."
"When compared to other solutions, it is quite good."
"As for pricing, Moogsoft recently updated their pricing model, and we're still evaluating it. It's an area where clarity is needed with the new alert-based pricing model."
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Top Industries

By visitors reading reviews
Outsourcing Company
16%
Financial Services Firm
13%
Comms Service Provider
9%
Construction Company
8%
Financial Services Firm
11%
Manufacturing Company
8%
Outsourcing Company
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise5
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise13
 

Questions from the Community

What is the best network monitoring software for large enterprises?
I have worked from 1973 with all kind of systems in large enterprises across the world. And have experience with all kind of software in monitoring from infra to end to end, it depends on the funct...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
What is your primary use case for Moogsoft?
We implement Moogsoft for our own consumption as well as we are implementation partners in some cases where our clients have a need for an observability solution.We work with most of the large ente...
 

Also Known As

Tivoli NetCool
No data available
 

Overview

 

Sample Customers

Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
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