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IBM Tivoli Composite Application Manager vs New Relic comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Tivoli Composite Applic...
Ranking in Application Performance Monitoring (APM) and Observability
69th
Average Rating
6.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Application Performance Monitoring (APM) and Observability
4th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (5th)
 

Mindshare comparison

As of October 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Tivoli Composite Application Manager is 0.6%, up from 0.4% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
New Relic3.7%
IBM Tivoli Composite Application Manager0.6%
Other95.7%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

CC
Sales manager at Prodeo Innovation
Integrates well with IBM technologies, but it's outdated and lacks essential features
Implementing synthetic monitoring for our Internet banking site has been challenging. The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively. I have concerns about the complexity of the tool and the challenges in managing it effectively. The support provided is not satisfactory, and the specialists available lack sufficient training and expertise in using the tool.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is very stable, and we never had any issues with stability."
"IBM's main value lies in its integration with its own technologies, which can be seen as a benefit in environments where IBM products are extensively used."
"It helps me to identify root cause on the code level issues."
"One of the most outstanding features of any APM tool is the anomaly detection part."
"New Relic is the right solution in my opinion."
"Customer Service: Excellent. Technical Support: Excellent."
"This is a really awesome tool, giving you in and out of your entire backend framework in a cohesive manner."
"The ease of use, the information you can get out of it from the very little things you do – you get so much out of it."
"New Relic gives us one view over all our assets."
"It's industry-leading, the most responsive full suite of tools that I’ve used."
 

Cons

"The installation process is difficult, requiring continuous support and specialist expertise due to our limited knowledge of managing it effectively."
"The user interface was not good."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"The solution should include more detailed reports for SQL database requests."
"The scalability can be improved."
"I would say that the user interface is maybe a little bit overly complicated."
"I have logged a bug in their Ping Monitor within Synthetics and I need more improvement in this area."
"The pricing model. New Relic can be expensive for growing startups."
"New Relic is priced on the higher side."
"One major issue for me with New Relic is data privacy."
 

Pricing and Cost Advice

"I would rate the pricing a nine to ten. It is very expensive."
"I loved this product, but we can no longer afford it, so we dropped it."
"The price was one of the reasons we chose this solution."
"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."
"Cost is significant with a lot of extras."
"Pricing is better with New Relic APM than Dynatrace."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Construction Company
14%
Comms Service Provider
9%
Government
7%
Financial Services Firm
13%
Outsourcing Company
12%
Manufacturing Company
10%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

Tivoli Composite Application Manager
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Michelin Tire Corp
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about IBM Tivoli Composite Application Manager vs. New Relic and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.