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IBM FileNet vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
IBM FileNet boosts productivity and efficiency, reduces costs, and enhances document management, yielding significant financial gains and competitive advantage.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
 

Customer Service

Sentiment score
7.1
IBM FileNet's support is praised for responsiveness and partnerships, despite occasional delays and challenges like database implementation issues.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.
The product-level support is better now than before.
 

Scalability Issues

Sentiment score
8.3
IBM FileNet excels in scalability and adaptability, supporting extensive users and data, suitable for multinational enterprises with diverse needs.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.
 

Stability Issues

Sentiment score
7.7
IBM FileNet is valued for its reliable performance and stability, with improvements noted in recent upgrades and infrastructure configurations.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
 

Room For Improvement

IBM FileNet needs enhanced hybrid cloud support, integration, automation, analytics, mobile experience, simplifying APIs, and reducing costs.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
The response time and resolution of issues by technical support need improvement.
From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
 

Setup Cost

IBM FileNet's high pricing affects licensing, with costs manageable for large enterprises but challenging for smaller businesses.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
Though the license cost is somewhat expensive, it remains manageable.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
The price is high, with yearly subscriptions increasing day by day.
 

Valuable Features

IBM FileNet provides scalability, robust document management, and seamless integration with extensive automation, governance, and workflow tools for efficient operations.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
The best part of FileNet includes its advantages and most valuable features, which are its scalability and stability.
The main features we find impactful are the workflow and document management along with FileNet file stores.
 

Categories and Ranking

IBM FileNet
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
102
Ranking in other categories
Enterprise Content Management (4th)
ShareFile
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Content Collaboration Platforms (6th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
11%
Government
10%
Insurance Company
9%
Computer Software Company
14%
Legal Firm
10%
Financial Services Firm
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
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Comparisons

 

Also Known As

No data available
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
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