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IBM FileNet vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.5
IBM FileNet boosts efficiency, reduces costs and errors, enhances productivity, and offers significant financial benefits through automation and quicker access.
Sentiment score
8.3
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
 

Customer Service

Sentiment score
7.2
IBM FileNet's customer service is positively rated but faces challenges with resolution delays, time zones, and consultant training.
Sentiment score
8.0
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
For IBM FileNet, I give a rating of nine out of ten.
The product-level support is better now than before.
 

Scalability Issues

Sentiment score
8.6
IBM FileNet offers scalable infrastructure, seamlessly integrates with systems, and efficiently supports large data volumes and automation processes.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
 

Stability Issues

Sentiment score
7.7
IBM FileNet is reliable with 99.9% uptime, praised for stability, despite initial setup issues and occasional large document concerns.
Sentiment score
9.0
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
 

Room For Improvement

IBM FileNet needs improved integration, usability, cloud capabilities, automation, and AI features, with reduced complexity and cost.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
The response time and resolution of issues by technical support need improvement.
FileNet needs improvement in pricing as it has become very expensive.
There are only a few products large enterprises can choose from, and it doesn't really matter which one as it often depends on the consultants and the team implementing the solution.
 

Setup Cost

IBM FileNet's high costs and complex pricing make it a significant investment, mainly suited for larger enterprises.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
The price is high, with yearly subscriptions increasing day by day.
The product has become more expensive and requires significant investment for enterprise solutions.
FileNet and similar enterprise-level tools require substantial costs, starting in the millions.
 

Valuable Features

IBM FileNet offers robust document management with automation, integration, security, and excellent compatibility with business applications for efficiency.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
The main features we find impactful are the workflow and document management along with FileNet file stores.
It stands out for its integration capabilities, making it a practical choice for our needs in managing content and related tasks.
At this level, companies don't buy a ready-made solution.
 

Categories and Ranking

IBM FileNet
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
101
Ranking in other categories
Enterprise Content Management (4th)
ShareFile
Average Rating
8.4
Reviews Sentiment
8.0
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (6th), Content Collaboration Platforms (7th), Cloud Data Exchange Services (3rd)
 

Featured Reviews

Emad Rizki - PeerSpot reviewer
Facilitates seamless integration for large enterprises with strong deployment capabilities
FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
11%
Government
10%
Insurance Company
9%
Computer Software Company
13%
Financial Services Firm
10%
Legal Firm
10%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
The product has become more expensive and requires significant investment for enterprise solutions.
What needs improvement with IBM FileNet?
FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.
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Comparisons

 

Also Known As

No data available
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: May 2025.
850,043 professionals have used our research since 2012.