We performed a comparison between IBM ECM, OpenText Content Manager, and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."
"The scalability is a valuable feature, that we're able to display our documents to so many people."
"The vertical scalability, as we can use it across some of our applications."
"The content management is all about you as you can make the same content for minimal purpose solutions applications."
"It has a robust search but has often been difficult for people to learn."
"The product can be integrated with different solutions."
"The tool's implementation has made life easier for customers. It is sold by SAP. The integration between SAP and the solution is good, making it easy to access the documents. It is widely recognized as a market leader in enterprise document management."
"I did not face issues with the product's scalability...The solution's technical support is good."
"An advantage is integration with your IP directory."
"We like how the solution allows us to have retention of records and workflows, as well as its fire plan."
"Combined reports and data with timeline tracking."
"The initial setup is easy."
"There is not just one valuable feature; it is all of them working together."
"The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
"SharePoint has an option where you can open files on the browser, whereby more than five people can make amendments to one Excel online file."
"It has good integration with other MS products."
"Information is much more readily available."
"Our staff found it simpler, as they did not have to work within a classification system."
"I would like to see seamless application integration."
"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."
"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."
"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."
"The product could improve its scalability."
"OpenText Content Manager needs to improve its user interface. Its installation process is difficult and can be made easier."
"Support could be enhanced. The first line of support consists of individuals who lack experience with some key aspects. When you create a support ticket, the time to resolve the issue may be prolonged because the first person may not understand the system or the solution."
"Due to very limited use in the industry, vendor and contract support are hard to find."
"The stability of the solution is an area of concern where improvements can be made."
"The ease of use should be addressed."
"It should have a Google-caliber search ability and a model-based GUI."
"The product does not perform 100% when used outside of a Microsoft based browser, Chrome, Firefox, etc."
"This solution would benefit from the implementation of enhanced online forms and template development capabilities."
"We'd like to be able to upload from MS Excel to deploy tasks and use drop-down lists to collect further information."
"It has worked very well for me. It seems like they've improved everything. I don't have any cons about it as such, but I don't think they have a talk-to-text, speech-to-text, or speech-to-type. That would be cool for accessibility."
"You still need a bit of expertise to add branding."
"The integration with Outlook could be improved."
"During uptime under our network, it is hard to find info when content is hefty."